Technical Services Analyst

2 days ago


Austin, Texas, United States GCS Technologies Full time
About the Role
GCS Technologies is seeking an experienced Senior Technical Support Analyst to join its team. The ideal candidate will have extensive knowledge of Microsoft Exchange, Office 365, Windows Server, MacOS, Linux, common desktop applications, VOIP solutions, and virtualization technologies. As a member of the technical support team, you will be responsible for providing exceptional customer service, resolving technical issues promptly, and collaborating with colleagues to ensure seamless problem-solving.

Responsibilities:
  • Administer Microsoft Azure and Office 365 platforms.
  • Deliver high-quality technical support to customers via phone, email, or in-person visits.
  • Maintain accurate records of customer interactions, including issue resolution and follow-up actions.
Benefits:This role comes with a competitive salary range of $65,000 - $85,000 annually, based on experience and qualifications. Additionally, the company offers a comprehensive benefits package, including flexible paid time off, medical/dental/vision insurance, life and AD&D insurance, and a generous 75% to 100% work-from-home policy.

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