Operations Supervisor

11 hours ago

Zeeland, United States Riteway Bus Service, Inc. Full time

This full-time position offers flexible hours throughout the week, as our operation is 24 hours a day. This is an opportunity to have a vital role in our operation. Duties include but are not limited to overseeing dispatch functions for multiple business units and multiple vehicle types, acting as a liaison between sales, customers, and drivers, and working with drivers to confirm routing and times. Additionally, this role is responsible for processing changes/updates to trips, complying with Federal and State DOT requirements, organizing paperwork and filing, and utilizing dispatch systems for operational purposes.

This is an opportunity to carry out working plans and systems that contribute to safe, on-time and consistent service to our customers

When you join GO Riteway Transportation Group, you become part of our family-owned company that has put people first for over 65 years, and has grown to become an industry leader in the transportation business. This growth is because of a commitment to our core values of safety, integrity, and teamwork.

Position Summary:

The Operations Supervisor will assist the General Manager and other team members with administrative and operational activities for the Commercial Services division; this will include assisting with the dispatch staff, overseeing the vehicle fleet, ensuring the business remains in compliance with federal, state, and Department of Transportation (DOT) requirements regarding safety, and working closely with the sales team to understand and deliver on customer expectations.

Essential Duties and Responsibilities

  1. Dispatch Coordination
    1. Work with dispatch team to review and support the assignment of trips to drivers.
    2. Work with dispatch to ensure sure that trips are covered every day.
    3. Develop a clear process on scheduling multiday trips that require transfers.
    4. Ensure that the drivers check in on time.
    5. Coordinate and attend various customer meetings as needed.
    6. Develop relationships with area customer representatives.
  1. Communicate regularly with drivers to confirm routing allow for on-time pickups.
  2. Occasionally generate program reports (using Microsoft Office technology or Internal Transportation applications).
  3. Process changes / update to trips, comply with Federal and State DOT requirements, organize paperwork and filling, maintain records and logs.
  4. Answer and field phone calls
    1. Processing quotes.
    2. Answer general incoming questions from drivers and customers.

Working Relationships

Reports directly to the General Manager. This position does not have any direct management responsibility; however, will have indirect responsibility for Commercial services dispatch team. This position is required to work closely with Motorcoach dispatch. This position will have frequent interaction with customers.

Physical Demands

Work is frequently performed in an office environment with occasional exposure to outdoor environments including temperature variations, precipitation, and wind. Position may require occasional exposure to odors such as exhaust. Position requires frequent verbal communication either in person or by telephone.

Mental Demands

Work entails above average mental demands. Duties involve handling multiple and changing priorities. Must be able to maintain calm composure during stressful and fast-paced situations. Some duties are highly stressful such as dealing with customer complaints and employee concerns. Some duties require close attention to detail, such as reading customer contracts. Must be able to remain professional in a high-profile environment.

Skill and Knowledge Requirements
  • Must possess excellent verbal and written communication skills
  • Must have a welcoming, inviting, and approachable demeanor at all times in all situations
  • Excellent interpersonal skills, ability to maintain composure when dealing with difficult situations
  • Detail orientated
  • Proficient with Microsoft Office and/or related software
Education Requirements
  • Associate Degree in related industry or equivalent work experience, preferred
Experience Requirements
  • Initiative: Demonstrates initiative to pursue work with energy in order to achieve results
  • Adaptability: Easily responds to expected or unexpected changes and adjusts plans accordingly
  • Customer Focused: Follows through on activities to meet or exceed customer expectations
  • Problem-Solving: Uses critical thinking skills to break down problems into different parts to develop solutions.
  • Safety Focus: Being aware of conditions and circumstances that affect one's own safety and the safety of others and takes appropriate action to correct unsafe conditions.
  • Motivating Others: Uses Influence skills to guides other to accomplish work objectives.
  • Strong Interpersonal Skills: Experienced in mediation and conflict resolution processes. An attentive listener who is understanding, empathetic, and personable to employees.
  • 2-3 years in a dispatching or customer service role in the transportation industry
  • CDL with a Passenger endorsement preferred
Qualifications
  • Ability to work effectively and well with diverse groups of people, teamwork.
  • Strong organizational and communication skills, written and verbal, are preferred.
  • Possess strong working knowledge of computers and ability to learn new software programs.
  • Prior experience in a dispatching and customer service role preferred.
  • Dispatchers must successfully pass a company sponsored pre-employment drug test and background check.

Working Hours

This position will have the normal hours of;

9:00 am - 6:00 pm Tuesday-Friday

6:00 am - 3:00 pm Saturday

Sunday and Monday off

(Hours and days can change depending on schedule and needs)

*This job description is a summary of the typical functions of the job and not a comprehensive list of all possible duties. Other responsibilities and duties, which are not included in this description, may be assigned to the job incumbent.

We are an Equal Opportunity Employer (EOE).

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