Operations Manager

23 hours ago

Zeeland, Michigan, United States Herman Miller Full time

About the Role

We are seeking an experienced Operations Supervisor to lead and manage our assigned department, driving operational objectives and promoting the achievement of our business strategy. As a key member of our team, you will be responsible for successful leadership and team development, effective planning, organization, implementation, and execution.

Key Responsibilities

  • 100% Value: Continuously improve operations processes by eliminating waste and creating value-added processes that meet customer needs.
  • Continuous Improvement:
    • Support and promote our philosophy and principles, facilitating change and improvement through kaizen.
    • Engage employees in improving processes through creativity, problem-solving, and learning.
    • Set expectations, encourage, coach, and drive accountability to utilize standardized work and participate in improvement initiatives.
    • Solicit employee ideas for improvement and create a work environment that encourages risk-taking and sharing of ideas.
  • Quality:
    • Ensure the team's performance and accountability to zero defects, identifying and solving department problems that cause poor quality.
    • Partner with customer service and corporate quality teams to identify quality issues and implement solutions.
  • Reliability:
    • Ensure 100% on-time delivery of quality products to customers.
  • Safety:
    • Ensure a safe working environment for all employees and visitors through administration of the team's safety program and commitment to 5-S principles.
  • Shop Floor Focus:
    • Spend the majority of time directly on the shop floor to provide key value-added leadership activities and gain direct input from employees to make improvements.

Requirements

To perform this job successfully, you must have:

  • Manufacturing/production experience in a process-driven environment with some exposure to leading or coordinating work teams.
  • Prior work experience and job skills consistent with our Operations WTL Career JD.
  • Ability to express ideas effectively, with well-developed interpersonal and communication skills and demonstrated professionalism.
  • Ability to resolve conflict in a team environment.
  • Demonstrated ability to identify and understand process issues, problem-solve, and make appropriate decisions.
  • Proficient in ISO quality systems fundamentals and Lean Manufacturing principles.
  • Ability to effectively use office automation technology and communication tools used in our environment.

About Herman Miller

Herman Miller is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates and are an E-Verify employer. If you require reasonable accommodation to participate in the application or interview process, please contact our Talent Acquisition team at careers_help@millerknoll.com.

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