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Technical Support Representative

3 months ago

South San Francisco, United States PSG Global Solutions Careers Full time

Apply now and our proprietary system will quickly have you in front of a live recruiter.
The Opportunity
Description
We're looking for a Technical Support Representative, working in Biotechnology/Medical Devices industry in South San Francisco, California, United States.

  • Leads inbound and outbound user (customer, study participant, etc.) interactions, including increasing sales and helping schedule/guide study participants.
  • Deliversoutstanding service to all users/participants and help increase customer satisfaction.
  • Reports issues to the engineering and product teams.
  • Creates innovative solutions to meet sales and support needs of our customers

Our Client

Our client is an award-winning clinical development company. Improving lives globally with 20+ years experience in clinical research and strategic resourcing. Elevating results with proven strategies, comprehensive solutions, and customized delivery models.

Serving pharmaceutical, biopharmaceutical, biotechnology, and medical device organizations.

Strong relationships provide you connections and access to great opportunities. Industry expertise sets you up for success with helpful insights, career coaching, and professional training. Grow and learn while you put your skills to work.

Experience Required for Your Success
  • BS/BA Degree required.
  • Minimum two years of customer care or sales experience within a high volume customer facing environment, where great attention to detail is required.
  • Excellent written and verbal communication skills

What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?