Technical Support Representative

4 weeks ago


San Antonio, Texas, United States TengoInternet Full time
Are you looking to get your foot in the door with a company where you can grow in your IT career?
Technical Support Representative

A growing 20+ year-old company, located near the Quarry Shopping Center and the San Antonio Zoo, is expanding our team and seeking part time Technical Support Representative to work in a values-based team environment.

This position starts at $13.50 with range to $19.50/hr depending on experience, valid certifications, and relevant education.

Pay Structure Details:

Base Pay:
Starting at $13.50/hr

Certification Pay Increases:

  • CWT or CompTIA A+:+$1.00/hr
  • RCNA or Network+:+$1.00/hr
  • ITIL 4: +$1.00/hr

Education Pay Increase:

  • College degree in relevant field: +$2.00/hr

Technical Support Representative Position Summary:
Our Technical Support Representative are responsible for handling inbound calls from property guests and property staff seeking technical support.
This position serves as our frontline support to our customers' technical needs for their internet service.

In this position, you will be required to open and work support tickets, resolve user device connection issues, and identify network issues as well as resolve or escalate issues.

The Technical Support Representative work with our Network Support Team to identify network issues and quickly address them.

Technical Support Representative​​​​​​​ Responsibilities:

  • Provide outstanding phone and email support for our customers
  • Work in multiple call queues simultaneously
  • Assist callers with connection issues
  • Route VIP callers to proper departments and log the interaction
  • Be prompt and available during scheduled hours to ensure support coverage
  • Perform oncall/weekend support coverage as scheduled
  • Provide accurate reporting of cases and tickets
  • Identify trending issues
  • Handle call interactions within proper call handle timing
  • Dedicate and own open tickets and keep commitments to customers
  • Identify rootcause and analyze networking issues
  • Work directly with customers on network impacting issues
  • Identify network next steps, including equipment replacement needs and onsite dispatches
  • Provide proper documentation for handoff of network issues/outages to Level 2 support

Technical Support Representative​​​​​​​ Requirements:

  • High School diploma or equivalent
  • Help Desk / Call Center experience
  • Ability to learn quickly and absorb complex new technologies rapidly
  • Positive attitude about customers and the organization
  • Excellent phone etiquette and customer service skills
  • Ability to multitask with strong attention to detail
  • Solid problemsolving skills and proven technical troubleshooting skills
  • High level of selfinitiative and ability to work well in a team environment
  • Excellent written and oral communication skills
  • Ability to sit for full shift schedules
  • Ability to pass a background check and drug test


  • San Antonio, Texas, United States SAN ANTONIO METROPOLITAN MINISTRY Inc Full time

    Job OverviewPosition: System Support SpecialistLocation: Administrative OfficeReporting To: IT ManagerEmployment Status: Non-exemptPrepared By: Chief Infrastructure OfficerApproved By: ManagementSummaryThe System Support Specialist is responsible for delivering first-level remote and onsite assistance for desktops, laptops, and related technology tools and...


  • San Antonio, Texas, United States SAN ANTONIO METROPOLITAN MINISTRY Inc Full time

    Job OverviewPosition: System Support SpecialistLocation: San Antonio Metropolitan Ministry Inc.Reports To: IT ManagerFLSA Status: Non-exemptPrepared By: Chief Infrastructure OfficerSUMMARYThe System Support Specialist is responsible for delivering tier one remote and onsite assistance for desktops, laptops, and related technological equipment and software....


  • San Antonio, Texas, United States VIP Staffing Full time

    Job Title: Technical Support SpecialistJob Summary:VIP Staffing is seeking a highly skilled Technical Support Specialist to join our team as a Tier 2 Helpdesk Engineer. As a Technical Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting technical issues, and documenting solutions using Kaseya help desk...


  • San Antonio, Texas, United States ASCO Equipment Full time

    Job SummaryASCO Equipment is seeking a highly motivated and results-driven Sales Representative to join our team in the San Antonio, Texas Service Department. As a Product Support Sales Representative, you will be responsible for building relationships with customers through the selling of Preventative Maintenance packages and Shop and Field Service...


  • San Antonio, Texas, United States Collabera Full time

    Job SummaryCollabera is seeking a highly skilled Helpdesk Support Analyst to join our team. As a Helpdesk Support Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesTechnical SupportProvide technical support to clients via phone, email, and in-person Troubleshoot and...


  • San Antonio, Texas, United States Bridgehead I.T. Full time

    Position OverviewThe Onsite Desktop Support Specialist plays a crucial role in providing direct technical assistance to clients. The primary objective is to enhance workstation functionality, resolve hardware and software complications, and ensure overall client satisfaction. By fostering robust client relationships, proactively addressing technical issues,...


  • San Antonio, Texas, United States Bridgehead I.T. Full time

    Position OverviewThe Onsite Desktop Support Specialist plays a crucial role in providing on-site technical assistance to clients. The primary objective is to enhance workstation functionality, resolve hardware and software challenges, and ensure a high level of client satisfaction. By fostering strong relationships with clients, proactively addressing...


  • San Antonio, Texas, United States Bridgehead I.T. Full time

    Position OverviewThe Onsite IT Support Specialist plays a crucial role in providing technical assistance directly to clients. This position is centered around enhancing workstation efficiency, resolving hardware and software challenges, and ensuring a high level of client satisfaction. By fostering robust client relationships, proactively addressing...


  • San Antonio, Texas, United States Bridgehead I.T. Full time

    Position OverviewThe Onsite Desktop Support Specialist plays a crucial role in providing direct technical assistance to clients. This position emphasizes enhancing workstation efficiency, troubleshooting hardware and software complications, and ensuring a high level of client satisfaction. By fostering robust client relationships, proactively addressing...


  • San Antonio, Texas, United States DEFTEC Corporation Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at DEFTEC Corporation. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their systems and equipment are running smoothly and efficiently.Key Responsibilities:Incident Management: Respond to and...


  • San Antonio, Texas, United States Apex Systems Full time

    Apex Systems, a leading technical staffing organization, is seeking a qualified Technical Support Specialist to provide assistance for one of our prominent government clients.Position: Technical Support SpecialistLocation: Onsite, full-time commitment requiredWork Schedule: Flexibility to work across various shifts, including 1st, 2nd, and 3rd shifts, in a...


  • San Antonio, Texas, United States Omni Inclusive Full time

    Position OverviewAs a Technical Support Specialist at Omni Inclusive, you will play a crucial role in providing exceptional IT assistance to our clients. Your primary responsibilities will include:Key Responsibilities:- Manage incoming support requests via phone, ensuring accurate documentation and resolution of technical challenges.- Utilize and enhance our...


  • San Antonio, Texas, United States K-Tek Resourcing Full time

    Job OverviewPosition: Technical Support AnalystLocation: RemoteContract Type: Long TermKey Responsibilities:Deliver troubleshooting assistance for hardware, software, and network issues through various communication channels.Escalate complex issues to higher-level IT support teams as necessary.Manage vendor relationships to ensure effective resolution of...


  • San Antonio, Texas, United States Southwest Business Corporation Full time

    Position Overview:Southwest Business Corporation is in search of a skilled individual to deliver both internal and external assistance to our employees, contractors, and clients. This role focuses on resolving technical issues related to computer systems, hardware, and software. The successful candidate will efficiently manage inquiries through our ticketing...


  • San Antonio, Texas, United States RIT Solutions, Inc. Full time

    Position Overview:We are seeking a dedicated Technical Support Specialist to assist our clients with their computing needs. This role involves providing comprehensive support for various computer systems and software applications.Key Responsibilities:Assist users with their computer and software-related inquiries.Deliver both in-person and remote support for...


  • San Antonio, Texas, United States RIT Solutions, Inc. Full time

    Position Overview:We are seeking a dedicated Technical Support Specialist to assist our clients with their computer and software needs. The ideal candidate will possess a strong background in desktop support and be able to deliver exceptional service.Key Responsibilities:Assist users with computer and software inquiries, providing effective solutions.Deliver...


  • San Antonio, Texas, United States RIT Solutions, Inc. Full time

    Position Overview:We are seeking a dedicated Technical Support Specialist to assist our clients with their computing needs. This role involves providing exceptional support for various computer systems and software applications.Key Responsibilities:Assist users with their computer and software-related inquiries.Deliver both on-site and remote support for...


  • San Antonio, Texas, United States RIT Solutions, Inc. Full time

    Position Overview:We are seeking a dedicated Technical Support Specialist to assist our clients with their computing needs. This role involves providing exceptional support for users of various computer systems and software applications.Key Responsibilities:Assist users with computer setups, software installations, and upgrades.Deliver both in-person and...


  • San Antonio, Texas, United States RIT Solutions, Inc. Full time

    Position Overview:We are seeking a dedicated professional to provide exceptional technical assistance and support for our users' computing needs. The ideal candidate will possess a strong background in desktop support and be adept at troubleshooting various hardware and software issues.Key Responsibilities:Deliver comprehensive support for computer users and...


  • San Antonio, Texas, United States RIT Solutions, Inc. Full time

    Position Overview:We are seeking a dedicated Technical Support Specialist to assist our clients with their computer and software needs. The ideal candidate will possess a strong understanding of desktop systems and be able to provide exceptional support.Key Responsibilities:Assist users with computer and software system inquiries.Deliver both hands-on and...