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Technical Support Representative

3 months ago

San Jose, California, United States ClearSource Full time

Why ClearSource?

ClearSource is a people-driven company focused on delivering exceptional customer experiences every day We truly believe in our Core Values - Customer First, Personal Accountability, Humble Courage, Hungry, and Happy & Healthy. They define ClearSource's DNA and make us a great company to work for. We support all our people in helping them realize their greatest potential.

ClearSource is looking for an exceptional Technical Support Representative to work with our Technical Support Experts. If you are passionate with a technical savvy mindset and want to join a company with a fantastic work culture, then this opportunity is for you

Enjoy these outstanding perks and benefits:

  • Competitive salary
  • Medical and dental Insurance (with free dependents)
  • Group life insurance
  • Paid time off (PTO)
  • Outstanding career growth
  • Passionate, energetic & innovative work culture
  • Friendly, team-driven environment
  • Skills and leadership development

What you will do as a Technical Support Representative

  • The Technical Support Representative is primarily accountable for resolving customer issues in a manner that minimizes the customer's time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number. As Technical Support Representative, you will need to continually touch base with your Team Lead, and review the data of your Key Performance Indicators (KPI's), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.
  • You will be responsible for making sure that KPIs are being met consistently. The best person for this position is one who can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively; and at the same time be able to successfully make the customer happy.

What ClearSource Needs from You

  • High school diploma
  • 1-year experience in call center setting
  • Technical Troubleshooting experience
  • B2+ or above, English Level.
  • Ability to take the training on-site for 3 weeks
  • Must have an Internet service, connected to a network cable, which guarantees:
  • Download speed: 20Mbps
  • Upload speed: 15Mbps
  • Latency: 20Ms or less