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Account Manager II Retail
2 months ago
NSF is currently looking to add an Account Manager II Retail to its growing team supporting the Food Retail department. In this role, you will be responsible for being the main point of contact for NSF clients providing excellent customer service. As well as provide technical and administrative support to program teams as assigned. excellent customer service.
Responsibilities
- Bachelor's degree in environmental health, food science, food technology, dietetics, nutrition or other related scientific area OR Bachelor's degree plus an RS/REHS certification
- Responsible for ensuring quality customer service to clients, account managers and auditors
- Manage assigned clients including coordination with all appropriate service areas and ensuring delivery of superior customer service
- Collaborate and provide expertise, options and recommendations with appropriate programs or audit team member for issue resolution
- Oversee assigned client program requirements; track accreditation and internal quality and compliance; work with management or senior client team for corrective action
- Manage customer documentation and database systems
- Generate client and auditor financial and activity reports for management
- Identify areas of process improvement within assigned areas and lead implementation efforts as assigned
- Perform other duties as assigned
Qualifications
- Bachelor's degree in environmental health, food science, food technology, dietetics, nutrition or other related scientific area OR Bachelor's degree plus an RS/REHS certification
- A minimum of five (5) years related customer service experience in a business office environment
- Excellent written and verbal communication skills
- Exceptional attention to detail, organizational and prioritization skills
- Experience with Microsoft Office Suite, i.e. Word, Excel, PowerPoint, Outlook, etc
- Ability to work independently, follow through on all assignments and meet deadlines
- Ability to travel domestically up to 15% of the time
- Advanced degree in food science or a related scientific area of study
- A minimum of two (2) years related work experience in project/account management
- Experience in food safety and quality programs
- CP-FS Certification and/or RS/REHS
About Us
NSF is a growing global public health and safety organization. Our mission is to protect and improve human and planet health by enabling safe food, clean water and life-enhancing health technologies and products for millions of people around the world. We do so by developing standards, testing, auditing, certifying, and providing advisory services to clients in the food, water, health sciences and consumer industries.
Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We're growing fast and expanding into new areas such as sustainability and digital. And that's where you come in. Come join a team that makes a difference in the world.
More information about NSF can be found at nsf.org
One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
About the Team
NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.
Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.
