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Coordinator Group Reservations

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Chicago, United States IHG Full time

Relationships: Reports directly to the Director of Revenue Management Works with Reservations colleagues, Front Office, PBX, Sales, guests/visitors, Corporate Reservations Center, Travel and Tour Company representatives, and other hotels Duties and Responsibilities: Receives GRI and contracts for current and future groups from the Sales and catering departments, inputs the information in the Reservations-Opera system and creates a file for each group Monitors reservations and pick-up for individual Call-In groups, inputs rooming lists and deposits for convention groups and inputs rooming lists supplied by group Receives faxes, phone calls and emails for reservation changes, requests, confirmations, billing information, VIPS, etc. which require prompt response Responsible for monitoring changes, additions and cancellations for every group and printing & faxing updated rooming lists and pickups for groups contacts, usually on a weekly basis or upon request Responsible for coordinating and routing proper billing within each group, especially for guest speakers, VIPs and staff members Responsible for printing reports for every group before, during and after the date of arrival and following up on the group inquires after their departures Responsible for supplying all necessary group information on a weekly basis for the 10-day forecast report and printing cutoff reports for groups in the near future Attends pre-con meetings for all high-profile groups as per request Makes breakfast coupons for groups Acts as a liaison between Reservations, Sales/Catering, Front Office, and conference Services, Accounting, etc. Aids in training At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures Perform other duties, tasks and special projects as assigned Qualifications: Bachelor’s degree in hospitality management or related field 1–2-year previous experience in a 4-star hotel Follow verbal and written instructions, ability to communicate with supervisors and co-workers Delphi and Opera experience a plus Skills & Abilities: Strong interpersonal and problem-solving abilities Proficient use of Microsoft Office (Word, Excel PowerPoint) and other computer programs. Ability to perform job functions with attention to detail, speed and accuracy Ability to prioritize and organize delegated work and follow through Ability to be a clear thinker remains calm and resolves problems using sound judgment. Ability to work under pressure, meet guest / co-workers needs and be courteous at all times Ability to comprehend instructions Ability to work cohesively with co-workers as part of a team Physical Abilities Lift/Carry Stand O (Occasionally) 10 lbs.. or less O (Occasionally) Walk O (Occasionally) 11-20 lbs.. O (Occasionally) Sit F (Frequently) 21-50 lbs N (Not Applicable) Handling / Fingering F (Frequently) 51-100 lbs N (Not Applicable) Reach Outward O (Occasionally) Over 100 lbs N (Not Applicable) Reach Above Shoulder O (Occasionally) Push/Pull Climb N (Not Applicable) 12 lbs or less O (Occasionally) Crawl N (Not Applicable) 13-25 lbs N (Not Applicable) Squat or Kneel N (Not Applicable) 26-40 lbs N (Not Applicable) Bend N (Not Applicable) 41-100 lbs N (Not Applicable) N (Not Applicable): Activity is not applicable to this occupation. O (Occasionally): Occupation requires this activity up to 33% of the time (0-2.5+hrs/day) F (Frequently): Occupation requires this activity from 33%-66% of the time (2.5-5.5+hrs/day) C (Constantly): Occupation requires this activity more than 66% of the time (5.5+hrs/day) OTHER PHYSICAL REQUIREMENTS Vision (Near, Distance) Sense of Sound (Communication with guests & co-workers) The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.