Computer Support Specialist
4 months ago
The Computer Support Specialist/Intern position is an addition to Fedway's Tech Support team that focuses on Help Desk support.
Supervisory Responsibilities:
- None.
- Supports both computer hardware and software applications.
- Configures and sets up equipment including, but not limited to, desktops, laptops, printers, desk phones, and mobile devices.
- Assists users by answering questions and providing support promptly.
- Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or staff.
- Records data are required to analyze and track problems to the final solution.
- Prepares and presents reports related to IT problems and help desk activity for management review and action.
- Performs other related duties as assigned.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Windows and Microsoft Office
- Excellent organizational skills and attention to detail.
- Excellent interpersonal skills.
- Ability to explain technical information in understandable language to nontechnical staff members.
- Confidence to work independently and self-motivated.
- Associates Degree or Technical School/Training
- 2-3 Years prior work experience is required
- Prolonged periods are sitting at a desk and working on a computer.
- Must be able to lift approximately 15 pounds at times.
Senior team members and leaders will closely mentor this role.
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Computer Support Specialist
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Basking Ridge, New Jersey, United States Fedway Full timeThe Computer Support Specialist/Intern position is an addition to Fedway's Tech Support team that focuses on Help Desk support. Key Responsibilities: Supports both computer hardware and software applications. Configures and sets up equipment including, but not limited to, desktops, laptops, printers, desk phones, and mobile devices. Assists users by...
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Computer Support Specialist
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