Computer Support Specialist

2 months ago


Basking Ridge, United States Fedway Full time

The Computer Support Specialist/Intern position is an addition to Fedway's Tech Support team that focuses on Help Desk support.

Supervisory Responsibilities:

  • None.
Duties/Responsibilities:
  • Supports both computer hardware and software applications.
  • Configures and sets up equipment including, but not limited to, desktops, laptops, printers, desk phones, and mobile devices.
  • Assists users by answering questions and providing support promptly.
  • Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technicians or staff.
  • Records data are required to analyze and track problems to the final solution.
  • Prepares and presents reports related to IT problems and help desk activity for management review and action.
  • Performs other related duties as assigned.
Required Skills/Abilities:
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Windows and Microsoft Office
  • Excellent organizational skills and attention to detail.
  • Excellent interpersonal skills.
  • Ability to explain technical information in understandable language to nontechnical staff members.
  • Confidence to work independently and self-motivated.
Education and Experience:
  • Associates Degree or Technical School/Training
  • 2-3 Years prior work experience is required
Physical Requirements:
  • Prolonged periods are sitting at a desk and working on a computer.
  • Must be able to lift approximately 15 pounds at times.


Senior team members and leaders will closely mentor this role.

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