IT Support Specialist I

1 month ago

Palm Bay, United States City of Palm Bay, FL Full time
Salary : $49,755.00 Annually

Location : Palm Bay, FL

Job Type: Full-time

Job Number: 2524

Department: IT

Opening Date: 04/29/2024

Closing Date: Continuous

FLSA: Exempt

Bargaining Unit: General Employee

MINIMUM TRAINING & EXPERIENCE

MINIMUM TRAINING AND EXPERIENCE
  • A Bachelor's degree in a Computer related field and four (4) years' experience in Local Area Networks, Microsoft Office 365, personal computer and workstation operating systems, preferably in a government setting required. OR
  • An Associate degree in a Computer related field and eight (8) years' experience in Local Area Networks, Microsoft Office 365, personal computer and workstation operating systems, preferably in a government setting required. OR
  • High School Diploma or GED and twelve (12) years' experience in experience in Local Area Networks, Microsoft Office 365, personal computer and workstation operating systems, preferably in a government setting required.
  • Must possess a valid Florida Driver's License and have and maintain an acceptable driving record.
*This is not a remote position and requires working onsite*
EMERGENCY DECLARATION STATUS

EMERGENCY DECLARATION STATUS

Non-essential employees will not be required to work during a declared emergency but may be required to work during an undeclared emergency or in the aftermath of an event associated with a declared emergency. On an incident by incident basis, the employee's Department Head will make the determination when the employee will be required to work.
GENERAL STATEMENT OF JOB

GENERAL STATEMENT OF JOB

Under general supervision, performs specialized technical work in the configuration, installation and maintenance of personal computers, workstations, printers, and associated peripherals and assists the Network Administrator with the configuration, installation and maintenance of Local and Wide Area Networks for the City Information Technology Department. Work involves assisting City personnel in the use of personal computer and workstation equipment, including instruction, systems analysis and design of spreadsheets and databases, component configuration and installation. Employee is responsible for diagnosing and resolving operational problems in programs and software for the City's individual personal computers and workstations. Responsibility extends to the installation and configuration of the network operating system (NOS) and related software on all servers, switches, and routers and other network communication devices. Employee is also responsible for advising and training users; installing hardware and software; and reviewing available computer equipment and software to make recommendations for acquisition. Employee must exercise initiative and independent judgment in all phases of work. Reports to the Communications & Information Technology Director.
SPECIFIC DUTIES & RESPONSIBLITIES

SPECIFIC DUTIES AND RESPONSIBILITIES

ESSENTIAL JOB FUNCTIONS

Install, setup, and configure the city's personal computers and workstations, associated software, and peripherals.

Develop specifications for information systems and other computer related equipment. Review and test new information systems, make acquisition recommendations, and prepare purchase requests as required.

Troubleshoots hardware and software problems and errors in computer equipment or software, determines cause of error or stoppage and applies corrective steps or standard operational techniques in cases where stoppage can be corrected. Advises Users of operational techniques to correct stoppage, as appropriate.

Assists the Network Administrator with the configuration, installation, and maintenance of the Local and Wide Area Network. Perform Network Administration tasks to include creating, deleting, and modifying User ID's, creating, deleting, and modifying e-mail accounts, and configuring user's server-based data.

Tracks, troubleshoots, and corrects network related issues either logged through the help desk and/or recorded through the monitoring of the network.

Consults with users to determine hardware, software or systems functional specifications.

Monitors performance of servers and network communications devices (such as switches, routers, etc.) and takes appropriate action to tune and optimize such devices to maximize performance and throughput and minimize downtime.

Monitors disk capacity and takes appropriate action to ensure adequate disk space is available to networked users, software applications, and attached devices.

Diagnoses and repairs or coordinates repair of network hardware.

Configures and maintains user access to the Internet. Configures and maintains the City Internet e-mail accounts.

Analyzes and tests new and existing information systems, software, and procedures. Recommends and implements changes to improve information systems performance.

Assists City personnel in design and formatting of various databases, spreadsheets, reports and other projects.

Maintains inventory of all personal computer and workstation hardware and software in the City. Maintains inventory of all network hardware and software in the City. Coordinates the disposal of obsolete equipment.

Conducts annual audits on all personal computers, workstations, and network equipment in the City.

Installs, maintains and repairs the City's computer equipment, contacting outside service vendors as necessary. Performs hardware and software upgrades as needed.

Relocates equipment and software as needed.

Creates and maintains miscellaneous user manuals. Prepares computer-generated graphs and charts for projects as requested. Conducts user training sessions as needed.

Participates in a weekly on call rotation of on call function for after-hours support.

ADDITIONAL JOB FUNCTIONS

Performs other related work as required.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.

This position is General Exempt and is covered under Personnel Policies and the Administrative Code.

Health Insurance: Health care plan options include HDHP, OAPIN and OAP through Cigna.

Dental Insurance: Dental coverage is offered in three plans that include DHMO & PPO High/Low plans.

Vision Insurance: Vision coverage includes an annual eye exam, frames and lenses or contact lenses in lieu of eyeglasses.

Life Insurance: The City of Palm Bay provides each employee with life insurance in the amount of one time their annual base salary at no cost. Additional coverage is available at the employee's cost up to the Guaranteed Issue amount of $250,000.

Dependent/Spouse Life Insurance: The City of Palm Bay provides each employee with dependent/spouse life insurance in the amount of $5,000 per dependent at no cost. Additional coverage is available at the employee's cost.

Short Term Disability: Coverage pays 66 2/3% of employee's annual base salary during a short-term disability period not to exceed 26 weeks.

Long Term Disability: Coverage pays 66 2/3% of employee's salary at time of disability after a 180 consecutive day waiting period.

Defined Contribution Retirement Plan: City contributes a base of 3%. Employees may contribute up to 6% and the City will match the employees contribution.

Holidays: 10 holidays and 1 birthday holiday.

Paid Leave: Accrue 96 hours of vacation and sick leave per year. Accrued vacation hours increase after 10 years of service. Administrative leave for exempt employees - 48 hours per year.

01

Do you have a valid driver's license and have and maintain an acceptable, safe driving record?
  • Yes
  • No


02

What is the highest level of education that you have completed?
  • Did not complete High School
  • High School Diploma or G.E.D.
  • Associate Degree in a Computer related field
  • Bachelor's Degree in a Computer related field
  • Master's Degree or Higher in a Computer related field
  • I have a degree in an unrelated field.


03

How many years of experience do you have in Local Area Networks, Microsoft Office 365, personal computer and workstation operating systems?
  • 0 to 1 year
  • 2 to 3 years
  • 4 to 5 years
  • 6 to 7 years
  • 8 to 9 years
  • 10 or more years


04

Is your prior experience, as it relates to this position, in a government setting?
  • Yes
  • No
  • No experience


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