Member Development Representative

2 weeks ago

Placerville, United States Health Plan San Joaquin Full time

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

What You Will Be Doing:

Under direct supervision, responsible for participating in outreach efforts to educate the community about HPSJ’s program and services and establishing and maintaining relationships with community partners throughout HPSJ’s service area.

Eligible for remote work. Placerville location.

Our Vision:

Continuously improve the health of our community.

Our Mission:

We provide healthcare value and advance wellness through community partnerships.

Essential Functions:

  • Attends approved outreach events; distributes material to educate attendees about HPSJ’s program and services; develops leads by conducting pre-screening of prospective members for enrollment into HPSJ or Medi-Cal application assistance; conducts presentations.
  • Represents HPSJ at approved community meetings to network, identify potential partnerships and visibility opportunities, and other marketing opportunities.
  • Assists in event preparation, including setup and takedown.
  • Receives and initiates calls to potential members to provide information, conduct initial eligibility, follow-up on leads, and for other reasons as required.
  • Creates required documentation, including but not limited to call logs and other tracking systems.
What You Bring:

Knowledge, Skills, Abilities and Competencies

Required
  • Produces work that is accurate and complete.
  • Produces the appropriate amount of work.
  • Actively learns through experimentation when tackling new problems, using both successes and failures to learn.
  • Rebounds from setbacks and adversity when facing difficult situations.
  • Knows the most effective and efficient process to get things done, with a focus on continuous improvement.
  • Basic knowledge of the eligibility requirements and benefits of Medi-Cal, ACA and other state sponsored programs.
  • Basic knowledge of the healthcare issues facing the underserved.
  • Basic knowledge of community resources that assist the underserved.
  • Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people.
  • Strong oral and written communication skills, including the ability to communicate professionally to diverse individuals and groups inside and outside of HPSJ.
  • Strong listening skills, with the ability to accurately receive and understand messages.
  • Basic problem solving and analytical skills, including the ability to perform routine analysis, using identified data, information and/or issues, and provide recommendations.
  • Ability to work independently and as part of a team.
  • Ability to understand and apply straightforward documents, and oral and written instructions.
  • Ability to compare and discern the difference between multiple sets of data or information.
  • Time management and organizational skills. Uses time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities. Can attend to a broader range of activities. Meets deadlines.
  • Demonstrates a commitment to HPSJ’s strategy, vision, mission, and values.
  • Basic arithmetic skills.
  • Ability to operate standard office equipment efficiently and effectively.
  • Basic skills in Windows, Word, Excel, PowerPoint, and Outlook.
  • Ability to handle confidential information with appropriate discretion.
  • Ability to speak and be understood in English.
  • Proficiency (as defined by HPSJ’s Cultural and Linguistics Program) in one of HPSJ’s threshold languages may be required, depending on business requirements.
What You Have:

Education and Experience

Required
  • High school diploma or general education degree; and
  • One year in a similar position; or
  • Equivalent combination of education and experience.
Preferred
  • Associate’s Degree
Licenses, Certifications

What You Will Get:

HPSJ Perks:
  • Competitive salary
  • Robust and affordable health/dental/vision with choices in providers
  • Generous paid time off (starting at 3 weeks of PTO, 4 paid floating holidays including employee’s birthday, and 9 paid holidays)
  • CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan
  • Two flexible spending accounts (FSAs)
  • Employer-Paid Term Life and AD&D Insurance
  • Employer-Paid Disability Insurance
  • Employer-Paid Life Assistance Program
  • Health Advocacy
  • Supplemental medical, legal, identity theft protection
  • Access to exclusive discount mall
  • Education and training reimbursement in addition to employer-paid elective learning courses.
  • A chance to work for an organization that is mission-driven – our members and community are at the core of everything we do.
  • A shorter commute ­– if you’re commuting from the Central Valley to the Bay Area.
  • Visibility and variety – you have a chance to work with people at all levels of the organization, and work on diverse projects.


We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.

HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics, or is associated with anyone who has or is perceived to have these characteristics.

Important Notice: This job description is not a contract between HPSJ and the employee performing the job. The duties listed in the job description may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.

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