Customer Service Representative

2 months ago

Placerville, United States AAA Northern California, Nevada & Utah Full time
JOB DESCRIPTION

We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

  • Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
  • 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
  • Benefits Medical, Dental, Vision, wellness program and more
  • Paid Holidays
  • Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
  • Collaborative Environment AAA will value your contribution to providing exceptional service to our members
  • Free AAA Classic Membership
  • AAA Product Discounts
  • Tuition Reimbursement Program
Additional Details: Competitive hourly base + commissions

.

Summary
At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
The Member Experience Associate is primarily responsible for delivering outstanding service and value to our Members through genuine care, personal service and meeting needs and expectations to those that visit or call our branches. Member Experience Associates must have strong customer service orientation, possess active listening skills to identify unmet Member needs and have the ability to become an expert on multiple product lines, services and learn how to use custom software applications.

*This is an onsite role working full time at our Placerville Branch.*

Essential Functions

  • Performs fundamental customer interactions that include member services and product sales; Must be knowledgeable and proficient with AAA products and services, and adhere to branch operations in accordance to standard operating procedures and compliance including, but not limited to:
    • Member Experience
    • Member Services
    • Concierge
    • DMV
    • Auto Travel
    • Licensed Insurance Services
    • Smart Home Security
    • Responsibilities may include all seven fundamental skills as well as growth skills, dependent on branch need.
  • Promote AAA products and services to Members to achieve individual and branch goals and reinforce the value of AAA Membership. Understand and anticipate Member needs, identify and recommend relevant solutions from AAA to satisfy unmet needs.

Knowledge/Skills/Abilities

  • Customer Service: Demonstrates professional and friendly attitude, provides problem solving resolution; Agility in modifying communication style to provide high communication effectiveness; Increases value of Membership with each interaction.
  • Sales: Active listener, critical and adaptable thinker, strong communicator, insightful emotional intelligence
  • Technical: Must be proficient with multiple computer systems and applications. Strong knowledge of all AAA products, services, and operations and must demonstrate fiduciary accountability.
  • Operational Excellence: Ability and aptitude to ensure process implementation and standard operating procedures, implementation of efficiencies to ensure end to end flow meet objectives; engage in daily activities to meet larger purpose and goals.

Education & Experience / Licenses & Certification

  • Minimum Qualifications
    • High School Diploma/GED
    • 1-3 years of work experience with a preference for sales or customer service-focused positions including work in sales, hospitality, insurance, retail, service industry, call centers, or fast paced office environments
    • Active CA P&C License required
    • Drive for Results - Focuses on desired end results; takes steps necessary to meet deliverables in on time; Continues to move forward toward goal achievement
    • Communicate Effectively - Clearly conveys information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message
    • Teamwork - Develop quality relationships with peers, leaders and internal partners; while supporting communal focus and collaboration of Members First
  • Preferred Qualifications
    • Experience working with sales and service standards and goals or thresholds

Work Environment/Physical Requirements

  • This is primarily an office job. Physical requirements include standing, sitting, bending and lifting (up to 15 pounds). Approximately 98% of time is spend using a video display terminal. Works in a variety of office environments where standing, walking or sitting at a desk, table or computer workstation for extending periods of time may be required. Approximately 50-80 percent of time spent on the job involves of a personal computer.
  • May travel by car, plane or other form of transportation to attend business meetings or conferences.
  • May be required to work in one or more locations in a defined service area.
  • Must be flexible with work shifts. Must be able to work Saturdays.

#MEA

-

Starting rates vary by region. Ranges start from $23.00 up to $26.95 hourly. This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $270 - $3,500 annually in incentives, contingent on performance.

  • Customer Service Representative

    3 months ago

    Placerville, United States Thompsons Auto Group Full time

    Customer Service Representative Thompson's Family Of Stores- Placerville CA One of Northern California's Highly Rated Auto Groups has an excellent career opportunity for an experienced Sales Associate with potential for multiple career Advancement opportunities Responsibilities: Offer assistance or direction to any customer who enters the dealership Answer...

  • Customer Service Representative

    3 months ago

    Placerville, United States Thompsons Auto Group Full time

    Job DescriptionJob DescriptionCustomer Service RepresentativeThompson's Family Of Stores– Placerville CAOne of Northern California's Highly Rated Auto Groups has an excellent career opportunity for an experienced Sales Associate with potential for multiple career Advancement opportunitiesResponsibilities:Offer assistance or direction to any...

  • Customer Service Representative

    3 weeks ago

    Placerville, United States Community Choice Financial Family of Brands Full time

    Overview: At California Check Cashing Stores, were more than a financial service provider; were a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, youll play a pivotal role in our fast-paced environment by building connections with our diverse customer base, ensuring...

  • Customer Service Representative

    2 months ago

    Placerville, United States Redhawk Full time

    DUTIES AND RESPONSIBILITIES Provide excellent customer service. Example: If two employees are on duty and only one is running a cash register while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immediately in order to...

  • Customer Service Representative

    3 weeks ago

    Placerville, United States Red Hawk Casino Full time

    Provide excellent customer service. Example: If two employees are on duty and only one is running a cash register while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immediately in order to provide fast and friendly...

  • Customer Service Representative

    1 week ago

    Placerville, United States Redhawk Full time

    DUTIES AND RESPONSIBILITIES Provide excellent customer service.Example: If two employees are on duty and only one is running a cash register while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immediately in order to...

  • Customer Service Representative

    4 weeks ago

    Placerville, United States SAN JOAQUIN COUNTY HEALTH COMMISSION Full time

    Job DescriptionJob DescriptionThe expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. This position will be onsite in Placerville, 5 days a week. What You Will Be Doing:Under direct supervision, responsible for responding to and resolving a variety of inquiries, requests, and...

  • Concierge Services Representative

    2 months ago

    Placerville, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members. Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Customer Service Team Leader

    2 days ago

    Placerville, California, United States GOCO Consulting Full time

    Dynamic Leadership Role in Customer Service at GOCO Consulting$40 per hourAre you an experienced leader with a passion for customer service? This position may be the ideal fit for you.GOCO Consulting is on the lookout for dedicated individuals to take on the role of Customer Service Team Leaders (CSTLs) to manage Community Resource Centers (CRCs) during...

  • Automotive Customer Service Specialist

    7 days ago

    Placerville, California, United States Thompsons Auto Group Full time

    Job OverviewAutomotive Service Advisor - Thompson's Auto GroupThompson's Auto Group is a well-established multi-brand automotive dealership with over 30 years of experience in the industry. We pride ourselves on our family-owned values and commitment to customer satisfaction.We are seeking a dedicated individual who thrives in a collaborative environment,...

  • Inside Sales Representative

    3 weeks ago

    Placerville, United States NORCAL WATER SYSTEMS INC Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingDental insuranceFree uniformsHealth insurancePaid time offVision insuranceInside Sales Representative Needed (Norcal Water Systems, Inc)We are a Kinetico Water Systems dealer in California with an exclusive territory in six counties for the worlds most efficient water softeners and filtration...

  • Customer Service Rep.

    3 weeks ago

    Placerville, United States STRAUCH & COMPANY Full time

    Job DetailsJob Location Rancho Convenience - Placerville, CA Position Type Full-Time/Part-Time Salary Range $17.00 - $18.00 Hourly Job Shift Any Job Category Retail Description Upbeat friendly voice, smile, move fast, and SELL SELL SELL! Build Customer Loyalty. Provide the best customer service possible to ensure a high degree of customer satisfaction. You...

  • IT Helpdesk Representative

    6 days ago

    Placerville, United States Shingle Springs Band of Miwok Indians Full time

    Job DescriptionJob DescriptionSalary: $25-32/hrPOSITION SUMMARYThe IT Helpdesk Representative is under the direct supervision of IT Director. The incumbent is responsible for Tier 1 support and the initiation of Tier 2 & 3 support as well as installing, modifying and making minor repairs to computer hardware and software systems while providing technical...

  • Customer Service Rep(07996)

    3 months ago

    Placerville, United States Domino's Pizza Full time

    We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps be Customer Service, Service, Restaurant, Retail, Team Member, Customer

  • ER Patient Registration Representative

    3 months ago

    Placerville, United States Marshall Medical Center Full time

    Description : POSITION SUMMARY The ER Patient Registration Representative accurately enters all our patients into Marshall Medical Center (MMC) for treatment, ensuring each patient is comfortable and safe, as they undergo the admission process. This position delivers a caring and professional first impression of MMC. This position collects complete...

  • T-Mobile Retail Sales Representative Placerville, CA

    2 months ago

    Placerville, United States Icon Fitness LLC Full time

    Sales in 4370 Golden Center Dr. Ste A, Placerville, CA 95667 Part Time Starting pay range for this position is approximately $18.00 - $21.14 The latest phone trends. The newest innovation in wearable tech. The explosion of 5G nationwide. If you want to be at the forefront of wireless communications then WE WANT YOU! Be unique, bold, confident, reliable and...

  • Customer Relations Specialist

    4 months ago

    Placerville, United States Suburban Propane Gas Corporation Full time

    Handle a high volume of incoming calls ensuring customer service quality, efficiency, and accuracy at all times - Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer informati Relations, Specialist, Customer Service, Business Services, Customer

  • Customer Engagement Specialist

    1 week ago

    Placerville, California, United States Community Choice Financial Family of Brands Full time

    Overview: At Community Choice Financial Family of Brands, we pride ourselves on being more than just a financial service provider; we are a reliable partner for hardworking individuals seeking prompt and trustworthy financial solutions. As a Customer Engagement Specialist, you will be essential in our dynamic environment, fostering connections with our...

  • IT Support Specialist for County Services

    1 week ago

    Placerville, California, United States County of El Dorado, CA Full time

    Salary: $45.99 Hourly Location: Placerville, CA Job Type: Extra Help Department: Health and Human Services Agency DescriptionCOUNTY OF EL DORADOThe County of El Dorado is dedicated to enhancing public service by fostering a diverse and collaborative work environment where employees are empowered, respected, and valued. The Board of Supervisors actively...

  • Service Coordinator

    1 month ago

    Placerville, United States Alta California Regional Center Full time

    Job Type Full-timeDescriptionTHE ORGANIZATION Alta California Regional Center (ACRC) is a non-profit agency under contract to the State of California and for 50 years has provided the coordination of services to individuals with developmental disabilities. ACRC employs approximately 700+ persons working out of eight offices in a ten-county area. ACRC is one...