Employer Reporting Analyst

1 month ago


Austin, United States TEACHER RETIREMENT SYSTEM Full time

[[Are you ready to take your career in customer service to the next level? If so, the Employer Reporting Analyst position might be for you TRS is looking for candidates who are ready to provide excellent customer support for employers in Texas public education. You will support the employers with their monthly electronic reports, troubleshoot file submission issues, perform thorough analysis of the data reported and answer questions about TRS laws and rules. Excellent customer service, attention to detail, critical thinking and research skills are very important to this role. If you enjoy working with business clients and establishing professional relationships with them, this might be the opportunity youre looking for Selected candidate will be required to report to Austin or El Paso office for New Employee Orientation. [[ *This position is remote, but selected candidate must reside in Texas or New Mexico. [[ WHAT YOU WILL DO: [Technical / Customer Assistance ]{segoe="" ui""=""} ]{segoe="" ui""=""}]{segoe="" ui",="" arial,="" sans-serif"=""}]{segoe="" ui""=""}]{segoe="" ui",="" arial,="" sans-serif"=""}]{segoe="" ui""=""}]{segoe="" ui",="" arial,="" sans-serif"=""} Responds to complex telephone and written inquiries from reporting employers and agency members regarding TRS laws, rules, policies, procedures, forms and processes; answers questions and resolves problems or forwards inquiries to appropriate agency staff. Troubleshoots file transmission issues, identifies processing problems/errors, and effectively communicates resolutions, both orally and in writing, to reporting employers. Determines the basis for reporting errors, identifies error patterns and trends, and provides training to reporting employer staff to prevent reoccurrence. Interprets and explains TRS laws and rules to enforce electronic reporting requirements. [ Assists in analyzing the impact of new and proposed ]{segoe="" ui",="" arial,="" sans-serif"=""}


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