Telecommunications Analyst

5 hours ago

St Paul, United States Integrated Resources, Inc.;InterSources, Inc. Full time

Duties:
Job Summary:
The Telecommunications Analyst is responsible for ensuring the integrity, deployment, and maintenance of the company's cloud-based IP telephony voice communication systems, including softphones and PoE desk phones. This role encompasses managing day-to-day changes, onboarding, offboarding, and projects related to VoIP initiatives. It also involves planning technology roadmaps, configuring, and optimizing all VoIP and cloud-based telephone systems and services, both internally and those integrated with Internet-based services.

Essential Functions:
-The Telecommunications Analyst works closely with other Enterprise System teams and departments to integrate telecommunications systems with other technology and applications.
-This position maintains comprehensive documentation of telecommunications systems and activities, providing regular performance and status reports to management.
-Additionally, the role provides comprehensive support for various communication technologies within the organization.
-This includes managing and troubleshooting voice products, mobile devices, audio-visual equipment, and other wireless communication tools.
-The analyst supports platforms such as Microsoft Teams and TelemedIQ, ensuring the smooth operation of contact centers and desk phones.
-Maintaining Service Level Agreements (SLAs) to ensure telephony functions meet business expectations is crucial, highlighting the importance of reliability and efficiency in communication systems.
-This multifaceted role requires both technical expertise and a strong understanding of business needs.
Skills:
Required Skills & Experience:
-Experience with enterprise applications including (but not limited to) Microsoft Suite products, OneDrive, OneNote, SharePoint, and browsers
-Minimum 3 years' experience as a telecommunications specialist or VoIP/IP telephony systems, software, and hardware
-Strong hands-on knowledge of the configuration and optimization of VoIP equipment. and related Network Infrastructure.
-Working technical knowledge of VoIP/IP telephony systems, software, and hardware, including setup, configuration, and management.
-In-depth knowledge and experience with VoIP technologies (IP-PBX Systems, SIP Trunking, QoS management).
-Knowledge of healthcare information system standards and regulations (HIPAA, PHI).
-Awareness of industry trends and emerging technologies in telecommunications, including ongoing mobility and wireless trends.
-Strong understanding of networking principles and protocols (TCP/IP, DHCP, DNS), with experience in network troubleshooting and configuration.
-Knowledge of network configuration, cabling, wiring systems, design, and installation.
-Understanding of contact centers and telephony reports.
-Proficiency in using collaboration tools such as Microsoft Teams and Zoom.
-Knowledge of audio-and video-conferencing systems and protocols.
-Proven experience in overseeing the design, development, and implementation of telephony-related software and hardware solutions, systems, or products.
-Project management skills to oversee telephony-related projects.
-Excellent problem-solving and analytical skills.
-Strong communication and interpersonal skills.
-Ability to read and interpret technical documents and procedure manuals.
-Ability to work with vendors to resolve telephony-related problems.
-Experience in training customers and creating training materials.
-Ability to work independently and in a team environment.
-A strong understanding of business needs.

Preferred Skills & Experience:
-N/A
Education:
Required Education:
-Bachelor's degree in computer science, MIS, Business Administration, Information Technology, or equivalent experience.

Preferred Education:
-MBA, MHA, or related Master's degree.

Required Certifications & Licensure:
-N/A

Preferred Certifications & Licensure:
-8x8 or other telecom vendor certifications.
-Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate.
-Microsoft 365 Certified: Teams Administrator Associate.

This is the pay range that RightSourcing (a part of Magnit) reasonably expects to pay someone for this position, however, as a supplier your expected pay range may vary and/or include certain benefits like: Stipends (for clinical traveler workers only), Medical, Dental, Vision, 401K [include any compulsory benefits such as commissions, incentive bonuses, etc. if applicable].
Minimum Degree Required: Bachelor's Degree Certifications & Licenses: -8x8 or other telecom vendor certifications. -Microsoft
365 Certified
HIPAA
design, and installation. -Understanding of contact centers and telephony reports. -Proficiency in

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