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Telecommunications Systems Analyst

2 months ago

Saint Paul, Minnesota, United States Careers Integrated Resources Inc Full time

Job Title: Telecommunications Systems Analyst

Job Summary:

Careers Integrated Resources Inc is seeking a highly skilled Telecommunications Systems Analyst to join our team. As a Telecommunications Systems Analyst, you will be responsible for ensuring the integrity, deployment, and maintenance of our cloud-based IP telephony voice communication systems.

Key Responsibilities:

  • Manage day-to-day changes, onboarding, offboarding, and projects related to VoIP initiatives.
  • Plan technology roadmaps, configure, and optimize all VoIP and cloud-based telephone systems and services.
  • Work closely with other Enterprise System teams and departments to integrate telecommunications systems with other technology and applications.
  • Maintain comprehensive documentation of telecommunications systems and activities, providing regular performance and status reports to management.
  • Provide comprehensive support for various communication technologies within the organization.
  • Manage and troubleshoot voice products, mobile devices, audio-visual equipment, and other wireless communication tools.
  • Support platforms such as Microsoft Teams and TelemedIQ, ensuring the smooth operation of contact centers and desk phones.
  • Maintain Service Level Agreements (SLAs) to ensure telephony functions meet business expectations.

Requirements:

  • Experience with enterprise applications including (but not limited to) Microsoft Suite products, OneDrive, OneNote, SharePoint, and browsers.
  • Minimum 3 years' experience as a telecommunications specialist or VoIP/IP telephony systems, software, and hardware.
  • Strong hands-on knowledge of the configuration and optimization of VoIP equipment and related Network Infrastructure.
  • Working technical knowledge of VoIP/IP telephony systems, software, and hardware, including setup, configuration, and management.
  • In-depth knowledge and experience with VoIP technologies (IP-PBX Systems, SIP Trunking, QoS management).
  • Knowledge of healthcare information system standards and regulations (HIPAA, PHI).
  • Awareness of industry trends and emerging technologies in telecommunications, including ongoing mobility and wireless trends.
  • Strong understanding of networking principles and protocols (TCP/IP, DHCP, DNS), with experience in network troubleshooting and configuration.
  • Knowledge of network configuration, cabling, wiring systems, design, and installation.
  • Understanding of contact centers and telephony reports.
  • Proficiency in using collaboration tools such as Microsoft Teams and Zoom.
  • Knowledge of audio-and video-conferencing systems and protocols.
  • Proven experience in overseeing the design, development, and implementation of telephony-related software and hardware solutions, systems, or products.
  • Project management skills to oversee telephony-related projects.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to read and interpret technical documents and procedure manuals.
  • Ability to work with vendors to resolve telephone-related problems.
  • Experience in training customers and creating training materials.
  • Ability to work independently and in a team environment.
  • A strong understanding of business needs.