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Technology Support Specialist

4 months ago

Yarmouth Port, United States Latham Centers Full time

Are you passionate about leveraging technology to empower organizational success? Latham Center is a world-renowned non-profit human services organization serving children & adults with complex special needs. Latham invites skilled & dedicated individuals to apply for the position of Technology Support Specialist. As an integral member of our dynamic team, you\'ll play a pivotal role in ensuring seamless technology operations & empowering staff through support & training. Key Responsibilities: Provide comprehensive hardware & software support across the organization. Collaborate with internal teams & external partners to ensure the efficient operation of Information Systems processes. Develop & maintain documentation & training materials to empower staff in utilizing technology effectively. Ensure the quality enhancement of our technology services through proactive problem-solving & continuous improvement initiatives. Act as a liaison with our managed IT service provider to guarantee exceptional client services. Participate in the evaluation, selection, & implementation of new software/applications, catering to the diverse needs of our organization. Qualifications: Bachelor\'s Degree in Management Information Systems, Computer Science, or related field preferred. Proficiency in Windows & Microsoft Office 365 applications. Strong client service skills & the ability to effectively communicate technical concepts to non-technical users. Eagerness to learn & adapt in a collaborative team environment. Experience in educational or human services settings is advantageous. Schedule: Full-time position (40 hours per week), Monday to Friday (on-site).