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Inside Parts Sales Person- 1st Shift

3 months ago

Altoona, United States Ziegler CAT Full time

Ziegler Cat has an opening for a 1st shift full-time Inside Parts Sales Person to serve our customers.
We are looking for a dedicated employee with a strong work ethic and excellent organizational, customer service, and communication skills to help support our growth.
Hours for this position will be 9am-5:30pm Monday-Friday.

Responsibilities:

  • Provides superior customer service face-to-face or over the telephone to customers
  • Helps customers determine correct parts needed, verify availability, and make recommendations
  • Determines the correct parts and their availability, and completes parts orders
  • Determines the supplying facility and mode of transportation for parts shipment
  • Enters proper shipping information into the parts ordering system to process the order and generate an invoice
  • Processes backorders, returns, and exchanges
  • Assists their team with group and team sales, providing a link and collaboration between different departments during the sales process
  • Communicates with customers for sales, follow-ups, and addressing potential issues
  • Works in a cooperative manner with team and superiors
  • Prepares quotes for service work, as well as engines, machines, and parts
  • Assists customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to the more experienced team member
  • Maintains a safe and productive workplace, keeping in mind the specific environmental standards of the department
Qualifications:
  • High School Diploma or GED required; 2-year degree preferred
  • 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service
  • Up to 4 years of experience preferred
  • Positive attitude and desire to work as a team player
  • Basic computer skills (navigation, searching) and Microsoft Outlook (email)
  • Basic telephone experience
  • Basic customer service skills
  • Personal characteristics: Customer Focus, Teamwork, Learning Orientation, Efficiency, Sociability
Minimum Physical Requirements:
  • Standing, sitting, walking, use of hands, talking, hearing


This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

No Visa sponsorship available for this position. Authorization to work in the United States is required.

Ziegler Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color or creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, pregnancy, affectional preference, disability, age, marital status, familial status, protected veteran status, status with regard to public assistance, membership or activity in a local commission dealing with discrimination, or any other protected class status.

For more information about your equal employment opportunity rights and protections, click here.

For information about your Family and Medical Leave Act rights, click here, and for information about the Employee Polygraph Protection Act, click here.

For information about Pay Transparency Nondiscrimination

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