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Inside Parts Sales Representative

2 months ago

Altoona, Iowa, United States Ziegler CAT Full time
Job Summary

Ziegler CAT is seeking a highly motivated and customer-focused Inside Parts Sales Person to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, identifying customer needs, and recommending solutions to meet those needs.

Key Responsibilities
  • Customer Service: Provide superior customer service face-to-face or over the phone to customers, ensuring their needs are met and exceeded.
  • Parts Sales: Help customers determine the correct parts needed, verify availability, and make recommendations to ensure timely delivery.
  • Order Processing: Determine the correct parts and their availability, and complete parts orders in a timely and accurate manner.
  • Shipping and Logistics: Determine the supplying facility and mode of transportation for parts shipment, ensuring efficient and cost-effective delivery.
  • Inventory Management: Maintain accurate inventory levels, process backorders, returns, and exchanges, and ensure a safe and productive workplace.
  • Team Collaboration: Assist team members with group and team sales, providing a link and collaboration between different departments during the sales process.
  • Communication: Communicate with customers for sales, follow-ups, and addressing potential issues, ensuring a positive customer experience.
  • Problem-Solving: Assist customers with basic issues or concerns by taking action, providing alternatives, or escalating the issue to a more experienced team member.
Requirements
  • Education: High School Diploma or GED required; 2-year degree preferred.
  • Experience: 2+ years in diesel engine, construction or agriculture equipment, or automotive parts or service.
  • Skills: Positive attitude, desire to work as a team player, basic computer skills, and Microsoft Outlook experience.
  • Personal Characteristics: Customer Focus, Teamwork, Learning Orientation, Efficiency, and Sociability.