Current jobs related to Customer Service Specialist - Orlando - AdaptHealth LLC

  • Customer Service Specialist

    2 months ago

    Orlando, United States Swipe Say Easy Full time

    We are currently seeking a Customer Service Specialist to join our team and provide exceptional service to our valued customers!As a Customer Service Specialist, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great opportunity to...

  • Customer Service Specialist

    2 months ago

    Orlando, United States Swipe Say Easy Full time

    We are currently seeking a Customer Service Specialist to join our team and provide exceptional service to our valued customers!As a Customer Service Specialist, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our company. This is a great opportunity to...

  • Customer Service Specialist for Travel

    1 week ago

    Orlando, United States SVH Travel Full time

    Job Description: Customer Service Specialist for TravelDepartment: HospitalityReporting Structure: Customer Service ManagerIntroduction:We are seeking a Customer Service Specialist for Travel to join our dynamic team in the Hospitality industry. If you have a passion for providing exceptional customer service and love helping travelers make the most of their...

  • Customer Service Specialist for Travel

    4 months ago

    Orlando, United States SVH Travel Full time

    Job Description: Customer Service Specialist for Travel Department: Hospitality Reporting Structure: Customer Service Manager Introduction: We are seeking a Customer Service Specialist for Travel to join our dynamic team in the Hospitality industry. If you have a passion for providing exceptional customer service and love helping travelers make the most of...

  • Customer Service Specialist

    2 weeks ago

    Orlando, Florida, United States Marriott International, Inc Full time

    Job OverviewJob Category Food and Beverage & CulinaryPosition Type Non-ManagementPOSITION SUMMARYIn the realm of hospitality, our focus extends beyond merely serving meals; we aim to craft unforgettable experiences for our guests. Our Customer Service Specialists proactively engage in a variety of tasks to ensure that each guest enjoys their dining...

  • Customer Service Specialist

    3 weeks ago

    Orlando, Florida, United States Marriott International, Inc Full time

    Job OverviewJob Category Food and Beverage & CulinaryPosition Type Non-ManagementPOSITION SUMMARYIn our establishment, the focus extends beyond merely serving meals; we aim to craft an unforgettable experience for our guests. Our Customer Service Specialists proactively deliver a variety of services to ensure that every dining experience is enjoyable....

  • Customer Service Specialist

    2 weeks ago

    Orlando, Florida, United States Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinarySchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY At Marriott International, we strive to create memorable dining experiences for our guests. Our Customer Service Specialists are dedicated to providing exceptional service that goes beyond just food and drink....

  • Customer Service Specialist

    2 weeks ago

    Orlando, Florida, United States Marriott International, Inc Full time

    Job Number Job Category Food and Beverage & CulinarySchedule Full-TimePosition Type Non-Management POSITION SUMMARY In the realm of hospitality, our focus extends beyond merely serving meals; we aim to craft an unforgettable experience for our guests. Our Customer Service Specialists proactively provide a diverse array of services to ensure that every guest...

  • Customer Service Specialist

    3 weeks ago

    Orlando, Florida, United States Marriott International, Inc Full time

    Job OverviewJob Category Food and Beverage & CulinaryPosition Type Non-ManagementPOSITION SUMMARYIn the realm of hospitality, our roles extend beyond merely serving meals; we strive to create unforgettable experiences for our guests. Our Customer Service Specialists proactively engage in a variety of tasks to ensure a delightful dining experience....

  • Automotive Customer Service Specialist

    3 weeks ago

    Orlando, Florida, United States Holler Classic Full time

    Automotive Customer Service Specialist - Holler Classic ***SIGN-ON BONUS AVAILABLE*** (Discuss details during the interview) Holler Classic, a family-operated network of automotive dealerships, features multiple new car brands and pre-owned vehicle superstores, adhering to a straightforward pricing strategy where both managers and team members foster a...

  • Customer Service Specialist

    3 weeks ago

    Orlando, Florida, United States Harmar Mobility, LLC Full time

    Are you looking for a rewarding career with a company recognized as a Great Place to Work? At Harmar Mobility, we are dedicated to enhancing the lives of our team members, our network of dealers, and the communities we serve across the nation. As a leading manufacturer of mobility device lifts and accessibility products, we empower individuals with mobility...

  • Customer Service Representative

    3 weeks ago

    Orlando, Florida, United States Hobart Service Full time

    Job SummaryHobart Service is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesManage Customer Inquiries: Respond to incoming customer communications in a professional and...

  • Customer Support Specialist

    3 weeks ago

    Orlando, Florida, United States Wohn-Service-Team Full time

    Position OverviewAs a Customer Support Specialist at Wohn-Service-Team, you will play a crucial role in delivering exceptional service to our clients. This position requires proficiency in both German and English, enabling you to assist a diverse customer base effectively.Key ResponsibilitiesProvide comprehensive technical support for client devices,...

  • Customer Service Representative

    3 days ago

    Orlando, Florida, United States Hobart Service Full time

    About Hobart ServiceHobart Service, an Illinois Tool Works Company, has been a trusted source for commercial food equipment service solutions for over 125 years. With a nationwide presence and over 1,700 associates, we serve as valued partners to our customers. Our employees are dedicated to delivering exceptional customer service, giving back to the...

  • Entry Level Customer Service Specialist

    4 weeks ago

    Orlando, United States Bayside Promotions Full time $42,000 - $50,000

    Job DescriptionJob DescriptionWe are excited to announce our expansion into the Pest Control world! We are proud to be partnering with a national Pest Control leader and remain committed to providing a customer-focused experience that delivers accessible pest control solutions in a simple, convenient manner. Now more than ever, we are dedicated to providing...

  • Customer Service Specialist

    2 weeks ago

    Orlando, Florida, United States Harmar Mobility, LLC Full time

    Are you looking for a rewarding career with a certified Great Place to Work? At Harmar Mobility, we are dedicated to enhancing lives through our innovative mobility solutions. We pride ourselves on fostering a collaborative environment where every team member's input is valued. As a leading manufacturer of mobility device lifts and accessibility products, we...

  • Automotive Customer Service Specialist

    3 weeks ago

    Orlando, Florida, United States Midas BONINI Full time

    About Midas BONINIAt Midas BONINI, we are committed to delivering top-notch services for our customers' vehicles, focusing on inspection, diagnosis, and repair. Our team is equipped with the expertise gained through ASE Certifications and extensive automotive repair experience.Position OverviewWe are seeking an Automotive Customer Service Specialist to...

  • Customer Service Security Specialist

    4 months ago

    Orlando, United States Get Secured Inc Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompany partiesCompetitive salaryDental insuranceHealth insuranceTraining & developmentVision insuranceWellness resourcesBenefits/PerksCompetitive CompensationBenefits PackageCareer Growth OpportunitiesJob SummaryWe are seeking a Security Specialist to join our team. In...

  • Leadership and Customer Service Specialist

    1 week ago

    Orlando, Florida, United States NuVision Auto Glass - Florida Full time

    Job OverviewNuVision Auto Glass - Florida is seeking a highly motivated and skilled Leadership and Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for developing and refining leadership skills and abilities, with the goal of eventually moving into a leadership or higher management role.Key...

  • Bilingual Customer Service Specialist

    3 weeks ago

    Orlando, Florida, United States Myicarehealth Full time

    Position Overview:As a Bilingual Customer Service Specialist, you will play a crucial role in facilitating communication between members, providers, and health plans. Your expertise will ensure that all inquiries are handled efficiently and effectively.Key Responsibilities:Engage directly with members, providers, and health plans to address their...

Customer Service Specialist

4 months ago

Orlando, United States AdaptHealth LLC Full time
AdaptHealth Opportunity - Apply Today

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.

Customer Service Specialist

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.

Job Duties:
  • Develop and maintain working knowledge of current products and services offered by the company
  • Answer all calls and emails in a timely manner, in adherence to their goals
  • Document all call information according to standard operating procedures
  • Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
  • Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
  • Review all required documentation to ensure accuracy
  • Accurately process, verify, and/or submit documentation and orders
  • Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
  • Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
  • Must be able to navigate through multiple online EMR systems to obtain applicable documentation
  • Enter and review all pertinent information in EMR system including authorizations and expiration dates
  • Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
  • Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
  • Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
  • Meet quality assurance requirements and other key performance metrics
  • Facilitate resolution on customer complaints and problem solving
  • Pays attention to detail and has great organizational skills
  • Actively listens to patients and handle stressful situations with compassion and empathy
  • Flexible with the actual work and the hours of operation
  • Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To" documents
Competency, Skills and Abilities:
  • Excellent customer service skills
  • Analytical and problem-solving skills with attention to detail
  • Decision Making
  • Excellent ability to communicate both verbally and in writing
  • Ability to prioritize and manage multiple tasks
  • Proficient computer skills and knowledge of Microsoft Office
  • Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
  • General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
  • Work well independently and as part of a group
  • Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements

Minimum Job Qualifications:
  • High School Diploma or equivalent
  • One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
  • Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
  • Exact job experience is considered any of the above tasks in a Medicare certified.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.