Ambassador Outreach Worker

3 weeks ago

San Francisco, United States HealthRIGHT 360 Full time

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

HealthRIGHT 360 offers residential treatment services designed to serve individuals and families with substance use disorders and co-occurring mental health disorders. Our program helps clients address addiction and related issues, increase skills, manage stressors, connect to supportive service, and build a foundation for lasting recovery. Residential programs run 24/7 and Individual and group therapy, family therapy, individualized case management, treatment planning, drug and alcohol counseling, Medication support services, and crisis intervention.

Benefits and perks:

  • HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more
  • Employees qualify for public loan forgiveness programs
  • Training and professional development opportunities
  • Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.
Job Overview
This is a union position.

Program participants are 18 and over adults who are under the influence of substances and need short term assistance and support in the safety of our Center. HR360 will be operating our SoMa RISE site in a manner that treats all participants with compassion dignity and respect; are staffed with EMTs, a wellness team including health workers, and safety monitors. The Center will operate a 24-hour, welcoming, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction.

Alongside providing a safe, comfortable space for clients, our emphasis is on supporting people at increased risk of substance use-related high-risk behaviors and trauma, homelessness, and death due to overdose. Priority will be given to clients' safety, and all staff will be trained in OD Prevention, Recognition, Response and Narcan Administration. By recognizing the dignity and humanity of all participants, HR360 aspires:
  • To reduce barriers for people who use drugs to access a non-judgmental and participant-centered SOMA RISE Program opportunity to support clients addressing the inter-related harms of homelessness, substance use, and trauma.
  • To provide radical hospitality and support to marginalized populations in a welcoming, optimally safe, compassionate, trauma-informed, culturally attuned, and user-responsive space that focuses on the principles of harm reduction.
  • To help address and reduce the harmful impacts of substance-related harms in the immediate and surrounding neighborhood, by providing an appropriate space for individuals who are experiencing substance use related crisis/disfunction, including reducing deaths due to overdose and promoting restorative approaches to conflict.
  • To create a stigma-free zone for SOMA RISE services that will elicit and incorporate the needs and preferences of persons who use drugs in San Francisco into the program's mission, policies, practices, and development.
  • To continuously monitor the successes and challenges of the Program so as to learn how to improve the service delivery of this community-based model.
  • And to collaborate with the community partners, including community-based harm reduction, treatment, and wellness resources to create more sustainable links to resources for individuals during and after their SOMA RISE stay.
Ambassador Outreach Worker (AOW) in Harm Reduction Services act as both ambassadors to the community and provide street outreach to the surrounding neighborhood of the SoMa RISE Center. As Ambassadors, of the AOW provides information about the SoMa RISE program and acts as a liaison to the community , and, as Outreach Workers, the AOW provides direct referrals for potential participants from the community and on the streets for individuals who may benefit from our servicesour services. As a part of a collaborative team, along with EMTs, Health Workers, Safety Monitors and Supervisors, the Ambassador Outreach Worker will support the work of the Center by ensuring that we are taking all reasonable steps to ensure that our neighbors (both residents and unhoused individuals) feel safe and understand the mission of our program and how it serves the community. The Ambassador Outreach Worker must be able to effectively communicate with the public regarding the purpose of the SoMa RISE Program, whom it serves, what services that we provide at the center, how to have an individual referred to the program and how the whole community is a beneficiary of this program. The Ambassador Outreach Worker will model and demonstrate COVID transmission safety prevention behaviors, wearing appropriate PPE and practicing physical distancing, while they encounter the public in the community surrounding the SoMa RISE center. Health Workers will be required to complete minimal documentation, regarding encounters and referrals to the center, as well as assisting in connecting our participants to ongoing services and supports, and others as they arise.

The Ambassador Outreach Worker will be deployed as a team of two on a Part-Time basis, for 4 hours a day, five days a week. The AOW may be required to work evenings and weekends.

Key Responsibilities

Direct Service Responsibilities:
  • Provide ambassador services to the community serving as a liaison between the SoMa Rise program and neighbors as well as homeless members for the community.
  • Provide an outreach presence in the community on the streets surrounding the SoMa RISE Center.
  • Representing HR360, providing accurate and easily digestible program promotion and education information to all members of the surrounding community and potential participants.
  • Engaging with individuals who are unhoused and individuals from other marginalized populations in the surrounding area by modelling "Good Neighbor" practices to everyone, helping redirect individuals on the streets to needed services.
  • Treat all individuals that they encounter with respect and dignity, interacting with them in a caring, non-judgmental manner, utilizing harm reduction and trauma-informed care principles.
  • Engage participants in compassionate ways to build motivation toward health initiatives in their own lives.
  • Respond to participants' needs, ensure that SOMA RISE values and protocols are being addressed, and, to respond to crises (e.g. conflict) and overdose with crisis de-escalation interventions and Narcan.
  • Attend to individuals who need support on the streets and help to maintain safety on the streets for all our neighbors.
  • Provide health education and support to those in need in accordance with harm reduction principles.
Training Responsibilities:
  • Participate in ongoing trainings on radical hospitality, harm reduction, effective street outreach, OD Prevention/Narcan Administration, anti-stigma, crisis response and de-escalation.
  • Basic drug knowledge, knowledge of the realities of being unhoused, motivational interviewing, customer service, trauma-informed service provision, team-based care, and other related topics.
  • Other required trainings and those as assigned.
And other duties as assigned.

Education and Knowledge, Skills and Abilities

Education, Certification, and Experience Required:
  • High School Diploma or equivalent.
  • First Aid Certified within 30 days of employment.
  • CPR Certified within 30 days of employment.
  • Experience working successfully with diverse populations specifically with issues of substance abuse, mental health, criminal background, and other potential barriers to economic self-sufficiency.
  • Experience working with people who use drugs and people experiencing homelessness.
Desired:
  • We value lived experience of homelessness, illicit drug use, and alcohol use.
Background Clearance:
  • Must not be on active parole or probation, clear with OIG database.
  • Ability to obtain and maintain satisfactory background check.
Knowledge Required:
  • Knowledge of trauma informed care/treatment, co-occurring disorders, and harm reduction services.
  • Knowledge of substance use and health concerns of people who inject drugs and use substances, and who are experiencing homelessness.
Desired:
  • Knowledge of Clinical documentation (treatment plans, progress notes, etc.).
  • Overdose prevention and Narcan administration.
  • Knowledge of street-life and street economy.
  • Knowledge of community-based organizations that work with individuals who are unhoused and/or who uses substances.
Skills and Abilities Required:
  • Strong computer skills, especially with Microsoft Office applications and internet applications.
  • Ability to work within a frequent changing project scope while maintaining overall direction and structured priorities.
  • Awareness and sensitivity to diverse and marginalized populations.
  • Ability to speak candidly and knowledgeably about drug use.
  • Ability to implement de-escalation techniques, follow safety protocols, and use sound judgment in making independent decisions.
  • Ability to work in a fast-paced and sometimes chaotic environment with people who can be high, who may have untreated mental and/or physical health challenges.
  • Self-motivated, dependable, creative, and proactive approach to work; understands importance of working independently and within a team environment.
  • Ability to communicate well at all levels of the organization.
  • Excellent organizational skills and ability to multitask and juggle multiple priorities.
  • Outstanding ability to follow-through with tasks.
  • Ability to show professionalism, punctuality, flexibility, and reliability.
  • Action-oriented.
  • Ability to enter data into various electronic systems while maintaining integrity and accuracy of data.
  • Excellent verbal and written communication skills and interpersonal skills.
  • Ability to handle sensitive information in a confidential manner.
We will consider for employment qualified applicants with arrest and conviction records.

In compliance with the California Department of Public Health's mandate, all employees must be able to provide proof of COVID-19 vaccination. Medical and religious exemptions are available.

Other details
  • Pay Type Hourly
  • Min Hiring Rate $26.00
  • Max Hiring Rate $28.00


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