Tier II Help Desk Technician

1 month ago


Salt Lake City, United States Creative Financial Staffing Full time

Tier II Help Desk Technician (on-site) - Salt Lake City, UT

Why take a Tier II Help Desk Technician role with this company?

  • Satellite location for nation-wide manufacture of food storage containers - gain additional Office 365 experience while contributing to a tight-knit group
  • Great guidance and virtual remote support available on-call
  • Immediate start - full time hours - 8am-4:30pm , Monday-Friday

What the Tier II Help Desk Technician will do..

  • On-Site Hardware support for team of about 200 end users including executive team and basic end users
  • Basic troubleshooting on virtual machines as well as working with printers/scanner on break-fix issues
  • Troubleshooting network and connectivity issues with remote support from Tier 3 tech and Service Manager
  • Some basic cabling and setting up phones and physical work stations
  • Installation and troubleshooting of wireless equipment such as mice and keyboards etc.

What the company needs in a Tier II Help Desk Technician

  • Prior on-site IT support experience - can be in an office or help desk environment
  • Self-starter and customer-oriented personality - great communication skills
  • Must be able to commit to full-time schedule in an on-site environment

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