![TRUE SKY FEDERAL CREDIT UNION](https://media.trabajo.org/img/noimg.jpg)
IT Help Desk Tech II
2 months ago
True Sky Credit Union
Structured Compensation - Job Description
IT Help Desk Tech II
Data Year: 2020
Prepared On: 04/30/2020
Department:
Information Technologies
Grade:
8
Reports To:
VP of IT
Classification:
Non-Exempt
Supervises Direct:
0
Supervises Indirect:
0
Approved By:
President
Effective Date:
06/28/2018
Revised Date:
04/30/2020
Role:
Responsible for providing Tier 1 and 2 support for all Credit Union staff via the IT Help Desk. Common tasks include: resetting system passwords on major systems such as Active Directory, CRM/FSP and our Cisco phone system. This position serves as the first escalation level for tier 1 technicians. Technicians are also responsible for refreshing user virtual machines, providing basic hardware and software troubleshooting and escalating issues to IT technicians or higher as deemed necessary.
Essential Functions & Responsibilities:
E
65%
Assist Credit Union staff with various technical issues relayed through the IT Help Desk.
E
15%
Configuring virtual desktop .environment, provisioning phones and adding users to essential systems.
E
10%
Backup IT personnel.
E
10%
Performs other job-related duties as assigned.
Performance Measurements:
1.
Troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
2.
Provide support and training to tier 1 technicians.
3.
Document issue resolutions to identify recurring problems that require escalation.
4.
To stay current and comply with all federal and state regulations including Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC) and all credit union policies and procedures.
Knowledge and Skills:
Experience
One year to three years of similar or related experience.
Education
(1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
Interpersonal Skills
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills
Ability to solve difficult and complex problems.
Troubleshooting skills
Detail oriented
Strong communication skills
Excellent organization skills
Proficient in use of Windows based computer software
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, talk and hear. The employee must occasionally lift and/or push/ pull or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is not exposed to weather conditions.
The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
-
Tier II Help Desk Technician
1 month ago
Salt Lake City, United States Creative Financial Staffing Full timeTier II Help Desk Technician (on-site) - Salt Lake City, UT Why take a Tier II Help Desk Technician role with this company? Satellite location for nation-wide manufacture of food storage containers - gain additional Office 365 experience while contributing to a tight-knit group Great guidance and virtual remote support available on-call Immediate start -...
-
Help Desk Technician
2 months ago
Oklahoma City, United States Jobot Full timeThis Jobot Job is hosted by: Dan DungyAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $18 - $25 per hourA bit about us:Managed IT Services company where we take pride in helping our clients with their IT needs.Why join us?Great culture, benefits and career opportunities.Job DetailsJob Details:We are seeking...
-
Help Desk Tech
2 months ago
Oklahoma City, Oklahoma, United States Continental Resources Full timeJob SummaryProvides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. This position is required to perform all IT customer service functions including, but not limited to, answering calls, creating work tickets, assisting callers with issues, documenting those issues and re-routing calls and tickets as...
-
Help Desk Specialist
1 month ago
City of Industry, United States System Soft Technologies Full timeJob Description:We are seeking a dynamic, motivated individual to join our client's IT team as a Help Desk Level II technician. The ideal candidate will be customer-service-driven, detail-oriented, and proactive, capable of managing day-to-day operations and providing tech support to a growing customer base.Responsibilities:Provide second-level technical...
-
IT Help Desk Specialist
2 months ago
Panama City, United States King Technologies, Inc. Full timeJob DescriptionJob DescriptionKing Technologies is seeking an IT Help Desk Technician to Support the Customer Service Desk for the Operations and Maintenance (O&M) and Life Cycle Maintenance (LCM) to the NSWC PCD RDT&E and NMCI Unclassified Network, the NSWC PCD RDT&E Secure Defense Research and Engineering Network (SDREN) Laboratory (Classified) Network and...
-
Tech Analyst II
2 weeks ago
Oklahoma City, United States OU Medicine Full timePosition Title: Tech Analyst II Department: Information Systems Job Description: General Description: The Technical Analyst II implements and supports facility desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported in Service Now. Technical Analyst II will also be responsible for mentoring,...
-
Help Desk Technician
2 weeks ago
Oklahoma City, Oklahoma, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full timeType of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...
-
IT Help Desk Technician I
2 weeks ago
Oklahoma City, United States TRUE SKY FEDERAL CREDIT UNION Full timeJob DescriptionJob DescriptionTrue Sky Credit UnionStructured Compensation - Job DescriptionIT Help Desk Tech IData Year: 2021Prepared On: 08/31/2021Department:Information Technologies Grade:7 Reports To:AVP Information TechnologyClassification:Non-Exempt Supervises Direct:0Supervises Indirect:0Approved By:PresidentEffective Date:06/28/2018Revised...
-
IT Help Desk Technician
4 months ago
Traverse City, Michigan, United States Advanced Computer Solutions Full timeAbout the IT Help Desk Technician PositionWe are looking for a qualified Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on underlying technical issues and offer advice to solve them.An excellent Helpdesk Technician must have sufficient technical knowledge and be able to communicate effectively...
-
Help Desk Technician
2 weeks ago
Oklahoma City, United States GENERAL DYNAMICS INFORMATION TECHNOLOGY Full timeType of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...
-
Help Desk Technician
3 weeks ago
Oklahoma City, United States General Dynamics Information Technology Full timeType of Requisition:RegularClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:NoneSuitability:Public Trust/Other Required:NACI (T1)Job Family:Help DeskJob Qualifications:Skills:Audiovisual Equipment, Call Center, Customer Service, Help Desk Support, TeleconferencingCertifications:Experience:1 + years of related experienceUS...
-
Help Desk Analyst
7 days ago
Panama City, United States ISHPI Information Technology Full timeHelp Desk Analyst (Telecommunications)Job Locations US-FL-Panama CityID 2024-1710Category C5ISR Eng &TechType Regular Full-TimeOverviewIshpi Information Technologies, Inc. (DBA ISHPI) is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members,...
-
Senior Help Desk Technician
3 months ago
Culver City, United States Didi Hirsch Mental Health Full timeMaintains a high level of customer service. Assists staff, help desk technicians, and administrators with problem resolution and special tasks. Documents problems, resolutions, and procedures in knowledgebase. Provides second level, advanced troubles Technician, Help Desk, Help, Technical Support, Computer Tech, Mental Health
-
Service Desk Technician Tier II
2 months ago
Oklahoma City, United States MAXIMUS Full timeGeneral information Job Posting TitleService Desk Technician Tier IIDateWednesday, March 6, 2024CityOklahoma CityStateOKCountryUnited StatesWorking timeFull-time Description & Requirements As a Service Desk Technician, you are responsible for collection of incident information through customer conversation, and self-service support tools. You will conduct...
-
NESD Help Desk Agent II
6 days ago
Bossier City, United States General Dynamics Information Technology Full timeJob DescriptionType of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Help Desk Support, IT Service Desk, TroubleshootingCertifications:Experience:2 + years of related experienceUS...
-
IT Help Desk Agent
2 weeks ago
Oklahoma City, Oklahoma, United States UIC Government Services and the Bowhead Family of Companies Full timeOverviewIT Help Desk Agent (EITAAS :Bowhead seeks an IT Help Desk Agent that will provide multiple tier support to end users. The ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365. They will be required to answer questions or resolve computer problems for clients in person, via telephone or email....
-
NESD Help Desk Agent II
3 weeks ago
Bossier City, United States General Dynamics Information Technology Full timeType of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Help Desk Support, IT Service Desk, TroubleshootingCertifications:Experience:2 + years of related experienceUS Citizenship...
-
IT Help Desk Support
4 weeks ago
Ellicott City, United States K2 Staffing Full timeJob DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company located in the Ellicott City, MD area and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage...
-
IT Technician Help Desk Specialist
2 weeks ago
Oklahoma City, United States Newave Solutions LLC Full time $40,000 - $60,000Job DescriptionJob DescriptionWe are seeking an IT Technician Help Desk Specialist to join our team! You will resolve computer-related issues for our clients.Essential Duties and Responsibilities:IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and...
-
NESD Help Desk Agent II
6 days ago
Bossier City, LA, United States General Dynamics Information Technology Full timeJob DescriptionType of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Help Desk Support, IT Service Desk, TroubleshootingCertifications:Experience:2 + years of related experienceUS...