Service Desk Support Technician

1 month ago

Tampa, United States Albertelli Law Full time

Founded in 1997, ALAW has grown from a modest legal practice to a comprehensive, nationwide law firm providing efficient and effective legal representation to the nation’s largest financial institutions.

Headquartered in Tampa, FL, and led by a team of seasoned industry veterans across a 17-state footprint, we are strategically positioned to cater to the diverse needs of our clients, including mortgage servicers, banks, investors, and other financial institutions.

Our expansive practice covers a full range of services, including appellate advocacy, attorney closing services, bankruptcy solutions, consumer collections, creditors' rights matters, foreclosure proceedings, eviction services, litigation support, regulatory compliance, REO (Real Estate Owned) services, replevin actions, and an array of other specialized legal services tailored to meet our client's unique needs.

At ALAW, our dedication extends beyond our professional services. We believe in the power of community engagement and positive outreach. Our team passionately contributes to charitable initiatives, offers pro bono legal assistance, and actively volunteers in the communities where we operate. We take pride in fostering a culture that champions involvement, ensuring that our impact is felt in the heart of the community.

The Desktop Support Technician is responsible for providing technical assistance and support to end-users on various computer hardware and software issues. This includes troubleshooting and resolving problems related to desktops, laptops, printers, mobile devices, and other peripherals. The Technician will also install and configure new hardware and software and provide training and guidance to users.

Essential Duties and Responsibilities:

  • Provide timely and effective technical support to end-users via phone, email, or person.
  • Diagnose and resolve hardware and software problems related to desktops, laptops, printers, mobile devices, and other peripherals.
  • Install, configure, and maintain computer hardware and software.
  • Assist with the deployment of new hardware and software.
  • Provide training and guidance to end-users on various computer hardware and software.
  • Create and maintain documentation related to technical support procedures.
  • Maintain inventory of computer hardware and software.
  • Stay current on the latest technologies and trends in the IT industry.
  • Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.


Qualifications:
  • Associate’s degree in computer science, related field, or equivalent experience.
  • Minimum of 2 years of experience in a desktop support role.
  • Strong computer hardware and software knowledge, including Windows operating systems, Microsoft Office Suite, and antivirus software.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Ability to work under pressure and meet deadlines.
  • CompTIA A+ certification preferred.
Physical Demands:
  • Ability to lift and carry up to 50 pounds.
  • Ability to sit or stand for extended periods of time.
  • Ability to bend, stoop, and kneel.
Work Environment:
  • Primarily an office environment.
  • May require occasional work outside of regular business hours.
  • Location Address: 5404 Cypress Center Drive Suite 300 Tampa, FL 33609

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