Service Desk Technician

1 month ago

Tampa, United States Duda & Sons, Inc. Full time

A. Duda and Sons, Inc., a private family-owned company, recognized as #5 on Orlando Business Journal's Top 100 Privately held companies in Central Florida is seeking a Service Desk Technician (Network Operations Specialist) at our Viera location.

Job Summary:

The Service Desk Technician will be the first point of contact providing customer service, technical support, and incident resolution to Duda employees by executing return-to-service objectives to meet Information Technology Service Management goals. Must be able to identify, isolate, analyze, and resolve issues of varying technical difficulty or escalate high-priority service interruptions using sound incident management practices.

Day to day tasks includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance in person or via remote access in a timely and accurate fashion, and provide end-user assistance across the infrastructure via telephone or remote access.

Primary Responsibilities and Duties:

  • Install, upgrade, support and troubleshoot desktop operating systems and any other authorized desktop applications or peripheral equipment
  • Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
  • Perform remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
  • Safely package equipment for branches and arrange for the transport of the equipment
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Escalate the issue/problem to infrastructure team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment
  • Escalate issues and involve experts or vendors wherever required in order to resolve issues as quickly as possible.
Skills and Qualifications:
  • Proven customer service and organizational skills
  • Working experience troubleshooting software and hardware issues
  • Ability to operate tools, components and peripheral accessories
  • A+, Server +, Network+ knowledge (certification preferred)
  • Knowledge of ITIL foundation (preferably ITiLv3 certified)
  • Working knowledge of Microsoft Suite of application and remote control tools
  • Degree in Information Technology or related field preferred along with 3-5 years of experience
  • Microsoft, Cisco, service management certifications (preferred)
  • 3-5 years of relevant experience in a technology support role required
  • Basic knowledge of enterprise infrastructure and technology
  • Excellent interpersonal and communication skills
Work Schedule:
  • 8 am to 5 pm (possible flexibility)
  • On-call duty required approximately every 4-5 weeks to include evenings and weekends
  • Local travel; must have own reliable transportation
Benefits and Perks:

Starting out as a humble celery farm in 1926, DUDA's business operations today include Duda Farm Fresh Foods, one of the world's leading producers and suppliers of celery and other quality fresh and fresh-cut vegetables and citrus; The Viera Company, a highly regarded community developer with fully-integrated real estate operations including Viera Builders, a residential home builder; as well as Duda Ranches, manager of DUDA's agricultural operations including sod, sugarcane, citrus and cattle. At Duda, we offer a wide range of benefits as part of our total compensation package including but not limited to excellent medical, dental and vision insurance, paid time off, retirement savings plan, tuition reimbursement and professional development.

No agencies please. Candidate must be authorized to work in the US. EOE

Other details
  • Job Family Information Technology
  • Job Function Business and Technical Support
  • Pay Type Hourly
  • Employment Indicator Regular
  • Job Start Date Friday, July 12, 2024


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