![Duda & Sons, Inc.](https://media.trabajo.org/img/noimg.jpg)
Service Desk Technician
1 month ago
A. Duda and Sons, Inc., a private family-owned company, recognized as #5 on Orlando Business Journal's Top 100 Privately held companies in Central Florida is seeking a Service Desk Technician (Network Operations Specialist) at our Viera location.
Job Summary:
The Service Desk Technician will be the first point of contact providing customer service, technical support, and incident resolution to Duda employees by executing return-to-service objectives to meet Information Technology Service Management goals. Must be able to identify, isolate, analyze, and resolve issues of varying technical difficulty or escalate high-priority service interruptions using sound incident management practices.
Day to day tasks includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance in person or via remote access in a timely and accurate fashion, and provide end-user assistance across the infrastructure via telephone or remote access.
Primary Responsibilities and Duties:
- Install, upgrade, support and troubleshoot desktop operating systems and any other authorized desktop applications or peripheral equipment
- Perform general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Perform remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
- Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
- Safely package equipment for branches and arrange for the transport of the equipment
- Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
- Use tools and methodologies to load, copy and customize operating system configurations for deployment
- Escalate the issue/problem to infrastructure team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment
- Escalate issues and involve experts or vendors wherever required in order to resolve issues as quickly as possible.
- Proven customer service and organizational skills
- Working experience troubleshooting software and hardware issues
- Ability to operate tools, components and peripheral accessories
- A+, Server +, Network+ knowledge (certification preferred)
- Knowledge of ITIL foundation (preferably ITiLv3 certified)
- Working knowledge of Microsoft Suite of application and remote control tools
- Degree in Information Technology or related field preferred along with 3-5 years of experience
- Microsoft, Cisco, service management certifications (preferred)
- 3-5 years of relevant experience in a technology support role required
- Basic knowledge of enterprise infrastructure and technology
- Excellent interpersonal and communication skills
- 8 am to 5 pm (possible flexibility)
- On-call duty required approximately every 4-5 weeks to include evenings and weekends
- Local travel; must have own reliable transportation
Starting out as a humble celery farm in 1926, DUDA's business operations today include Duda Farm Fresh Foods, one of the world's leading producers and suppliers of celery and other quality fresh and fresh-cut vegetables and citrus; The Viera Company, a highly regarded community developer with fully-integrated real estate operations including Viera Builders, a residential home builder; as well as Duda Ranches, manager of DUDA's agricultural operations including sod, sugarcane, citrus and cattle. At Duda, we offer a wide range of benefits as part of our total compensation package including but not limited to excellent medical, dental and vision insurance, paid time off, retirement savings plan, tuition reimbursement and professional development.
No agencies please. Candidate must be authorized to work in the US. EOE
Other details
- Job Family Information Technology
- Job Function Business and Technical Support
- Pay Type Hourly
- Employment Indicator Regular
- Job Start Date Friday, July 12, 2024
Apply Now
-
Jr Service Desk Technician
1 month ago
Tampa, United States Occam Solutions Full timeOccam Solutions is looking for a Junior Service Desk Technician, AFB MacDill. The Jr. Service Desk Technician will have many responsibilities will include: Interfaces directly with supported end-users to provide hardware, software, network and applications problem resolution. Must demonstrate excellent verbal and written communication skills. Specific...
-
Service Desk Specialist
3 days ago
Tampa, Florida, United States Leidos Full timeService Desk TechnicianWe are seeking a highly skilled Service Desk Technician to join our team at Leidos, a leading provider of digital modernization solutions. As a Service Desk Technician, you will play a critical role in delivering exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and...
-
Help Desk Technician
3 months ago
Tampa, United States ECS Limited Full timeECS is seeking a Help Desk Technician to work in our Tampa, FL office. Please Note: This position is contingent upon [contract award OR additional funding]. Job Description: ECS is seeking a Help Desk Technician to work in our Tampa, FL location. This position is supporting our cloud based PAI environment called Argos, and allows for remote work with...
-
Information Technology Service Desk
1 month ago
Tampa, United States SD3IT Full timeCompany DescriptionSD3IT is a technology solutions provider focused on supporting the United States Federal, State, and Local Governments. As an EDWOSB, WOSB, and ISO certified company, SD3IT specializes in IT Transition, Market Research, Advanced Threat Analysis, Cloud Services, Cybersecurity, and Environmental Footprint solutions.Role DescriptionSD3IT, LLC...
-
Information Technology Service Desk
1 month ago
Tampa, United States SD3IT Full timeCompany DescriptionSD3IT is a technology solutions provider focused on supporting the United States Federal, State, and Local Governments. As an EDWOSB, WOSB, and ISO certified company, SD3IT specializes in IT Transition, Market Research, Advanced Threat Analysis, Cloud Services, Cybersecurity, and Environmental Footprint solutions.Role DescriptionSD3IT, LLC...
-
Service Desk Analyst
1 week ago
Tampa, United States MUFG Bank, Ltd. Full timeDo you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 7th largest financial group in the world. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term...
-
Help Desk Technician
4 weeks ago
Tampa, United States General Dynamics Information Technology Full timeType of Requisition:RegularClearance Level Must Currently Possess:SecretClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:Job Family:Help DeskJob Qualifications:Skills:Active Directory (AD), Help Desk Support, ITSMCertifications:Experience:3 + years of related experienceUS Citizenship Required:YesJob Description:Title: ...
-
Ophthalmic Technician/ Front Desk
2 months ago
Tampa, United States Florida Pediatric Associates Full timeJob DescriptionJob DescriptionOphthalmic Technician/ Front Desk – Tampa, FloridaTampa Bay Eye Associates, a Division of Florida Pediatric Associates is seeking an Ophthalmic Technician with experience in front Desk to join their Team. Top benefits package including: 100% Employer Paid Employee MedicalDentalVision100% Employer Paid STD & LTDSupplemental...
-
Service Desk Support Technician
4 weeks ago
Tampa, United States Albertelli Law Full timeFounded in 1997, ALAW has grown from a modest legal practice to a comprehensive, nationwide law firm providing efficient and effective legal representation to the nation’s largest financial institutions. Headquartered in Tampa, FL, and led by a team of seasoned industry veterans across a 17-state footprint, we are strategically positioned to cater to the...
-
Service Desk Support Technician
4 weeks ago
Tampa, United States ALAW Full timeJob DescriptionJob DescriptionFounded in 1997, ALAW has grown from a modest legal practice to a comprehensive, nationwide law firm providing efficient and effective legal representation to the nation’s largest financial institutions.Headquartered in Tampa, FL, and led by a team of seasoned industry veterans across a 17-state footprint, we are strategically...
-
Level II-Help Desk Technician
4 weeks ago
Tampa, United States Courser Full timeJob DescriptionJob DescriptionWho we are LNS is a leading Managed Services Provider (MSP) located in Tampa, FL with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our...
-
Automotive Service Technician
4 days ago
Tampa, Florida, United States Tire Choice Auto Service Centers Full timeJob OverviewCompany Overview:Tire Choice Auto Service Centers is a prominent name in the automotive service industry, dedicated to providing top-notch vehicle maintenance and repair solutions. We pride ourselves on our commitment to customer satisfaction and the quality of our services.About the Role:The Automotive Service Technician position is available in...
-
Field Service Technician
3 weeks ago
Tampa, United States ESP Global Services Full time $48,000 - $53,000Job DescriptionJob DescriptionAbout the Job:As the Field Service Technician (Multi-site support), you will be the responsible onsite resolver group, managing a wide range of technical issues across multiple MS based devices. We have multiple business units where you will be working directly with the end user, troubleshooting hardware, software, and...
-
Help Desk Technician
3 months ago
Tampa, United States 7 Eagle Full timeThe Help Desk Technician position is responsible for providing technical assistance to clients related to computer hardware and software. This is a hybrid or remote position. A successful candidate need not have years of experience in the field but must have a passion for technology and an eagerness to learn new skills. WHAT YOU'LL DO: Provide 1st level...
-
Service Desk Analyst- A+ Certification Required
3 weeks ago
Tampa, United States Gravity IT Resources Full timeJob Title: Service Desk AnalystLocation: Tampa, FL (Hybrid)Job Type: Contract to HireEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directlyPosition OverviewThe Technical Support Analyst provides support to the organizations IS customers for computer,...
-
Service Desk Analyst- A+ Certification Required
4 weeks ago
Tampa, United States Gravity IT Resources Full timeJob Title: Service Desk AnalystLocation: Tampa, FL (Hybrid)Job Type: Contract to HireEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directlyPosition OverviewThe Technical Support Analyst provides support to the organizations IS customers for computer,...
-
Service Desk Analyst- A+ Certification Required
4 weeks ago
Tampa, United States Gravity IT Resources Full timeJob Title: Service Desk AnalystLocation: Tampa, FL (Hybrid)Job Type: Contract to HireEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directlyPosition OverviewThe Technical Support Analyst provides support to the organizations IS customers for computer,...
-
Front Desk
5 days ago
Tampa, United States Maruti Hotels Llc DBA Ramada By Wyndham Temple Terrace Part timeJob DescriptionJob Description*Job Overview:** We are seeking a professional and friendly Front Desk Agent to join our team. The ideal candidate will have a passion for providing exceptional customer service in a hotel or resort setting. **Duties:** - Greet and assist guests with check-in and check-out procedures - Handle guest inquiries, requests, and...
-
Commerical and Residential Pool Service Technician
3 months ago
Tampa, United States Positive Pool Service Inc Full timeJob DescriptionJob DescriptionPositive Pool Service is searching for a swimming pool maintenance technician to join our team! We service commercial and residential pools in the Tampa Bay/Brandon/Riverview/New Tampa and Wesley Chapel Areas. Positive Pool has provided service since 1978 and pride ourselves in outstanding customer service.The ideal candidate...
-
Front Desk
4 days ago
Tampa, United States Maruti Hotels Llc DBA Ramada By Wyndham Temple Terrace Part timeJob DescriptionJob Description*Job Overview:** We are seeking a professional and friendly Front Desk Agent to join our team. The ideal candidate will have a passion for providing exceptional customer service in a hotel or resort setting.**Duties:** - Greet and assist guests with check-in and check-out procedures - Handle guest inquiries, requests, and...