IT Support Technician

3 weeks ago

Lincoln, United States CompuCom Full time

As part of a leading IT managed services specialist with more than 12,000 associates worldwide, we rely on the personal relationships we build with our consultants and the clients who depend on them. Join the e X cell team.

Our client has a brand new opportunity for a qualified IT Support Technician to join their team onsite in Lincoln, NE.

Duties and Responsibilities:

  • Responsible for IT End User support

  • Provide direction and support, and service a variety of operating systems and proprietary and standard shrink-wrapped software

  • Provide support for Microsoft suite as well as a wide range of shrink-wrapped and proprietary software including Adobe Acrobat, Antivirus, Oracle clients, and Citrix databases through hardware / software installations and desktop support

  • Provide direct ongoing support to the user community on general computing issues including software upgrades and hardware troubleshooting and repair

  • Assist with design, build, test and deployment of corporate and site-specific PC images

  • Maintain support duties through an online ticket management system, updating the status of each ticket in the system, schedule and keep appointments with end users and keep users informed of the status of each problem through to problem resolution

  • Provide "how-to” support, problem solving, and training for office productivity tools to enable improved end user productivity

  • Strictly follow client defined Standard Operating Procedures (SOP's) and work instructions

  • Act as a second level support resource for those sites where no dedicated staff are on site, Attempt problem resolution remotely prior to dispatch of a technician

  • Understand and ensure systems are managed in compliance with client best practices

  • Conduct other reasonable duties as assigned

Skills and Qualifications:

  • High school diploma required, post-secondary education in related field or equivalent work experience preferred

  • Minimum 2 to 3+ years of relevant experience in the IT technical support for desktops, and networks is a plus

  • General knowledge and experience with at least one desktop imaging software package preferred

  • General knowledge of TCP / IP networks and Windows server operating systems preferred

  • Excellent problem solving skills

  • Excellent customer relationship skills

  • Strong written and oral communications skills

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** e X cell ™ Supports Equal Employment Opportunity** e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com .

CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, genetic information, sexual orientation, gender identity or expression, or any other status protected by law.

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