Technical Specialist

1 month ago

Houston, United States Flowserve Full time

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone

Summary:

As a Technical Specialist, Severe Service, Americas, you will provide technical product and application support for regional sales teams, driving growth for the FCD severe service product portfolio, including:

  • Argus ball valves, metal seated floating & trunnion ball valves

  • Valtek severe service control valves

  • Durco severe service plug valves and high-performance butterfly valves

  • Other Flowserve valve product as required

  • Limitorque electric and pneumatic actuation

You will increase awareness and acceptance of Flowserve severe service products by engaging with key customer contacts in management, procurement, engineering, and operations.

You will build relationships with technology licensors and provide market intelligence on severe service applications and products. This will entail collaboration with internal and external sales partners to promote application / solution-based selling.

Responsibilities:

  • Support new product introductions and drive product and application awareness.

  • Assist sales teams with account strategies for key clients and provide market intelligence for commercial support.

  • Coordinate with engineering resources and collaborate on engineered-to-order (ETO) design solutions.

  • Develop product diversification strategies and align with customer expectations through collaboration with global product leadership.

  • Ensure successful outcomes with end users and project sales teams, and build strong customer relationships through close collaboration with sales.

  • Assist in the resolution of commercial and technical issues to exceed customer expectations.

  • Work with level 2 field engineering to solve plant-level problems.

  • Update account plans and opportunities in the CRM system (FlowForce).

  • Identify and escalate potential issues that may impact customer relationships or business opportunities.

Requirements:

  • BS or BA in Engineering or Business Administration with 8–10 years of relevant experience.

  • Broad knowledge and technical expertise in the refinery, petrochemical industry, severe service applications

  • Technical product knowledge of isolation valves and flow control valves.

  • Dynamic and creative self-starter with strong organization, planning, collaboration, analytical problem-solving, and strategic thinking skills to drive growth.

  • Ability to provide a positive customer-centric experience.

  • Capability to work across all business groups and levels within Flowserve.

  • Proficient in creating spreadsheets and presentations using common software.

  • Broad knowledge of industry standards related to the Flowserve product portfolio.

  • Willingness to travel up to 50% within the USA and Canada.

Preferred Experience / Skills:

  • Project management experience is a plus.

Benefits:

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits

Req ID : R-10006

Job Family Group : Sales

Job Family : SA Business Development

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.

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