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Agency Technical Specialist

2 months ago

Houston, United States Kforce Full time

RESPONSIBILITIES:

Kforce has a client that is seeking an Agency Technical Specialist in Houston, TX.Key Aspects of the Role:
  • Agency Technical Specialist will implement and manage technology in all offices
  • Oversee technology requirements and protocols
  • Manage system access issues
  • Ensure devices have proper encryption and security
  • Provide education on technology and cybersecurity
Core Responsibilities:Technical Support
  • Ensure compliance with company protocols
  • Educate staff on protocol importance
  • As an Agency Technical Specialist, you will manage hardware and software
  • Perform maintenance on PCs and servers
  • Ensure devices meet technology standards
  • Communicate technology updates
  • Onboard and offboard devices
  • Maintain communication during outages
  • Partner with Practice Development Specialists for training
  • Agency Technical Specialist will identify productivity improvements through technology
  • Troubleshoot technology issues
  • Back-up, restore, and protect data
  • Administer telephone and voicemail systems
  • Provide advanced support using third-party vendors
Security Administration:
  • Request and manage security access
  • Perform security updates and audits
  • Reporting and Tracking
  • Maintain an encryption log for devices
  • Agency Technical Specialist will forecast hardware and software needs
  • Provide quarterly technology reviews
  • Maintain non-computer device inventories
  • Provide timely reports to management
  • Participate in meetings with technology updates
Self Development:
  • Attend monthly Tech Teleconference meetings
  • Engage in ATS community platforms
  • Communicate self-development needs
  • Prepare an annual self-development plan
  • Develop skills in coaching and communication
  • Seek new education and assignments
  • Implement process improvements

REQUIREMENTS:

  • Technical proficiency with Apple Products: Expertise in managing and maintaining technology hardware and software, including security tools
  • Cybersecurity Knowledge: Understanding of encryption, security software, and protocols to protect data
  • Communication Skills: Ability to effectively communicate technology updates and training to staff and advisors
  • Problem-Solving: Strong troubleshooting skills to address and resolve technical issues promptly
  • Compliance Awareness: Familiarity with company protocols and ensuring compliance with security and operational standards

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

PandoLogic. Keywords: Productivity Specialist, Location: Houston, TX - 77007 , PL: 594617737