Customer Support Specialist

4 weeks ago

New London, United States Sheffield Pharmaceuticals Full time

Exciting opportunity to join Sheffield Pharmaceuticals as a Full Time Customer Support Specialist in New London. As an integral part of our team, you will have the chance to showcase your problem-solving skills and provide excellent service to our valued customers. This onsite position allows you to directly impact our customer-centric approach and contribute to our innovative solutions in the pharmaceutical industry.

You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Competitive Salary, and Paid Time Off. Join us in upholding our values of excellence, integrity, and safety as we work together towards achieving our goals. Apply now and be part of a dynamic and forward-thinking company.

Your day as a CUSTOMER SUPPORT SPECIALIST

As a Customer Support Specialist at Sheffield Pharmaceuticals in New London, you will play a crucial role in the company by ensuring seamless communication with internal partners such as Purchasing, Operations, and Planning to achieve common objectives. Your responsibilities will include following up on and investigating customer (big box retailers) issues or concerns, to maintain our customer-centric approach and drive continuous improvement. Your problem-solving skills and attention to detail will be key in addressing and resolving any issues efficiently, contributing to our culture of excellence and high performance.

What matters most

To excel as a Full Time Customer Support Specialist at Sheffield Pharmaceuticals in New London, candidates should possess strong customer service and account management skills, ideally in a manufacturing environment. Proficiency in utilizing software and tools to track customer interactions and resolve issues efficiently is essential. The ability to communicate effectively with various internal departments and external big box retailers is crucial in meeting common objectives and addressing customer concerns promptly. A detail-oriented approach, problem-solving abilities, and a proactive attitude are key traits necessary for success in this role. Join our team and showcase your skills in a collaborative and customer-focused environment.

Knowledge and skills required for the position are:

  • Customer Service or Account Management experience
  • Experience in a Manufacturing Environment preferred
Connect with our team today

So, what do you think? If you feel this is the right job for you, go ahead and apply We look forward to meeting you

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