Dispatch Supervisor

5 days ago

Houston, United States Lyte Fiber, LLC Full time

Position Description:

Lyte Fiber, LLC ( Lyte ) is seeking a skilled and organized Dispatch Supervisor to build and lead a team of dispatchers responsible for coordinating field technician routes, communicating with customers, and performing Tier 1 troubleshooting of account and provisioning issues during installation or service calls. Lyte is a private equity backed fiber broadband start-up with ambitious plans to scale and expand its FTTH, SMB and MDU business lines across multiple regions. This role is essential in ensuring the smooth and efficient scheduling of our technicians, making it critical to customer satisfaction and operational efficiency. The Dispatch Supervisor will work closely with the operations and service teams to maintain schedules and will oversee the dispatch function to ensure technicians are deployed effectively to meet customer needs.

This position will also require developing the internal processes and system requirements to support the organization in addition to working closely with other departments to streamline processes, improve service delivery and meet Lyte's growth and operational KPIs. This individual should feel comfortable working in a fast-paced environment while being committed to ensuring that Lyte provides exceptional service to a growing customer base. The ideal candidate will have a strong understanding of fiber service installation processes, team leadership experience, and proficiency in OSS/BSS tools.

Duties and Responsibilities:

  • Build and lead a team of dispatchers responsible for scheduling and coordinating technicians for installation and repair services.
  • Develop and implement dispatch processes that ensure efficient technician routing and schedule adherence.
  • Ensure customer installation and service tickets are completed within Lyte Fiber's SLA's.
  • Ensure dispatchers manage technician workloads to meet customer demand, minimize idle time, and respond to service calls in a timely manner.
  • Maintain and adjust daily, weekly, and monthly dispatch schedules to ensure coverage and flexibility to meet service demands.
  • Work with Service Delivery Supervisor and field technicians to optimize routing strategies, minimize travel times, and ensure efficient use of company resources.
  • Oversee the use of COS OSS/BSS systems for scheduling, routing, and technician communication.
  • Train and mentor dispatch team members, ensuring they are proficient in using OSS/BSS tools and following company protocols.
  • Create and monitor key performance indicators (KPIs) related to dispatch efficiency, technician productivity, and customer service response times.
  • Implement customer-first initiatives to improve service experience by ensuring accurate, timely dispatching and communication with customers about service windows.
  • Collaborate with other departments to continuously improve processes and resolve scheduling challenges.
  • Maintain accurate records of dispatch activities, technician schedules, and service completion times.
  • Support the operations team by ensuring dispatchers are aligned with service goals and technician availability.

       May require working outside regular business hours to address urgent service delivery issues.

Minimum Qualifications:

  • High school diploma or GED equivalent.
  • At least 5 years of experience in a dispatch or scheduling role, preferably within the telecommunications or utility industry.
  • Experience with OSS/BSS systems, specifically COS or similar platforms.
  • Proven leadership and management skills, with experience building and leading teams.
  • Excellent organizational and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Strong communication skills, both written and verbal.
  • Proficiency in working with scheduling software and tools, with the ability to train others.

Preferred Qualifications:

  • Experience in fiber optic service scheduling and coordination.
  • 3+ years of leadership experience in a dispatch or scheduling environment.
  • Familiarity with fiber-to-the-home (FTTH) installations and repair processes.
  • Bilingual communication skills are a plus.

Physical Demands and Work Environment:

  • Prolonged periods of sitting and working at a computer.
  • Ability to communicate with field staff and office teams effectively.
  • Occasionally required to travel locally to meet with field technicians and observe operational processes.

About Lyte Fiber:

Founded in 2023 in Houston, Texas, Lyte Fiber is dedicated to providing the fastest and most reliable home and business fiber optic internet to communities across Texas and beyond. Formed in partnership with SDC Capital Partners, a leading digital infrastructure investment firm, Lyte was started by internet industry veterans passionate about offering a best-in-class customer experience, building a great workplace, and connecting Texas communities. As part of its commitment to each community it serves, Lyte pledges a 1 percent giveback to local charities and causes annually. For more information, visit .

Lyte Fiber, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and sexual orientation), gender identity, national origin or ancestry, citizenship, ethnicity, genetic information, age, or protected veteran status and will not be discriminated against on the basis of physical or mental disability or any other characteristic protected by federal or Texas law.

  • Dispatch Supervisor

    1 week ago

    Houston, United States Lyte Fiber, LLC Full time

    Position Description:Lyte Fiber, LLC (“Lyte”) is seeking a skilled and organized Dispatch Supervisor to build and lead a team of dispatchers responsible for coordinating field technician routes, communicating with customers, and performing Tier 1 troubleshooting of account and provisioning issues during installation or service calls. Lyte is a private...

  • Dispatch Supervisor

    1 week ago

    Houston, United States Lyte Fiber, LLC Full time

    Position Description:Lyte Fiber, LLC (“Lyte”) is seeking a skilled and organized Dispatch Supervisor to build and lead a team of dispatchers responsible for coordinating field technician routes, communicating with customers, and performing Tier 1 troubleshooting of account and provisioning issues during installation or service calls. Lyte is a private...

  • Dispatch Supervisor

    2 days ago

    houston, United States Lyte Fiber, LLC Full time

    Position Description:Lyte Fiber, LLC (“Lyte”) is seeking a skilled and organized Dispatch Supervisor to build and lead a team of dispatchers responsible for coordinating field technician routes, communicating with customers, and performing Tier 1 troubleshooting of account and provisioning issues during installation or service calls. Lyte is a private...

  • Dispatch Supervisor

    4 weeks ago

    Houston, United States MV Transportation Full time

    Dispatch SupervisorJob Locations US-TX-HoustonID 2024-8418Position Type Regular Full-TimeOverviewIf you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights. ResponsibilitiesMV Transportation is seeking aDispatch Supervisorto supervise a large Dispatch...

  • UHPD Dispatch Supervisor

    2 weeks ago

    Houston, Texas, United States Houston Journal of Health Law & Policy Full time

    Job Title: UHPD Dispatch SupervisorAs a key member of the Houston Journal of Health Law & Policy team, we are seeking a highly skilled and experienced UHPD Dispatch Supervisor to join our team.Job Summary:The UHPD Dispatch Supervisor will be responsible for supervising the training, coordination, and performance of emergency communications operations,...

  • UHPD Dispatch Supervisor

    5 days ago

    Houston, Texas, United States Houston Journal of Health Law & Policy Full time

    Job Title: UHPD Dispatch SupervisorAs a UHPD Dispatch Supervisor, you will play a critical role in ensuring the effective operation of emergency communications services. Your primary responsibility will be to supervise and coordinate the activities of dispatch personnel, ensuring that all calls are handled efficiently and effectively.Key...

  • Dispatch Supervisor

    1 month ago

    Houston, United States MTNMTHUS Full time

    If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department.  He/she will be responsible for ensuring the Dispatch department maintains effective daily...

  • UHPD Dispatch Supervisor

    2 weeks ago

    Houston, United States Houston Journal of Health Law & Policy Full time

    Description Supervises training, coordination and performance of emergency communications operations, including scheduling of personnel for Police and Security dispatch; supplementing and assisting in a Tele communicator role as required. Manages and directs the daily shift operations of the Dispatch Center, evaluates work performance, schedules and...

  • UHPD Dispatch Supervisor

    2 days ago

    Houston, Texas, United States Houston Journal of Health Law & Policy Full time

    Job SummaryAs a UHPD Dispatch Supervisor, you will oversee the daily operations of the Dispatch Center, ensuring the efficient and effective management of emergency communications. Your responsibilities will include supervising and directing the work of dispatchers, evaluating their performance, and scheduling personnel. You will also be responsible for...

  • Dispatch Operations Manager

    3 weeks ago

    Houston, Texas, United States MV Transportation Full time

    Job Title: Dispatch SupervisorWe are seeking a highly skilled and experienced Dispatch Supervisor to join our team at MV Transportation. As a key member of our operations team, you will be responsible for overseeing the daily activities of our dispatch department, ensuring effective communication with drivers and customers, and driving productivity and...

  • Marine Dispatch Coordinator

    4 days ago

    Houston, Texas, United States Carlsen Mooring & Marine Services LLC Full time

    Job OverviewCarlsen Mooring & Marine Services LLC is seeking a skilled Marine Dispatch Coordinator to join our team. As a key member of our operations team, you will be responsible for scheduling and dispatching workers, equipment, and vessels to ensure timely and efficient completion of tasks.Key ResponsibilitiesSubmit service quotes to customers in a...

  • HVAC Dispatcher Assistant

    3 weeks ago

    Houston, Texas, United States The Hunton Group Full time

    Job SummaryThe Hunton Group is seeking a highly organized and detail-oriented HVAC Dispatcher Assistant to support our team. In this role, you will assist with dispatching, invoicing, scheduling, and other administrative tasks to ensure seamless business operations.Key ResponsibilitiesCoordinate with customers, field representatives, and interoffice teams to...

  • Fiber Network Supervisor

    5 days ago

    Houston, Texas, United States Lyte Fiber, LLC Full time

    Job SummaryWe are seeking a highly organized and experienced Dispatch Supervisor to lead our team of dispatchers in coordinating field technician routes, communicating with customers, and performing Tier 1 troubleshooting of account and provisioning issues.Key ResponsibilitiesBuild and lead a team of dispatchers responsible for scheduling and coordinating...

  • Fiber Network Operations Supervisor

    1 hour ago

    Houston, Texas, United States Lyte Fiber, LLC Full time

    Job SummaryWe are seeking a highly skilled and organized Dispatch Supervisor to lead our team of dispatchers responsible for coordinating field technician routes, communicating with customers, and performing Tier 1 troubleshooting of account and provisioning issues during installation or service calls.Key ResponsibilitiesBuild and lead a team of dispatchers...

  • P/T Feeder Dispatch Supervisor

    1 day ago

    Houston, United States UPS Full time

    Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS...

  • P/T Feeder Dispatch Supervisor

    1 day ago

    Houston, United States United Parcel Service Inc. Full time

    Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into...

  • Field Service Supervisor

    5 days ago

    Houston, Texas, United States Coca-Cola Bottling Company UNITED, Inc. Full time

    Job Title: Supervisor - Field ServiceAt Coca-Cola Bottling Company UNITED, Inc., we are seeking a highly skilled and experienced Supervisor - Field Service to join our team. As a key member of our operations team, you will be responsible for supervising and coordinating the activities of our service technicians.Key Responsibilities:Supervise and coordinate...

  • Field Erection Supervisor

    13 hours ago

    Houston, Texas, United States Morrow Full time

    Job SummaryMorrow is seeking a highly skilled Field Erection Supervisor to oversee the erection, climbing, and dismantling of tower cranes and personnel/material hoists in the district. The successful candidate will be responsible for scheduling, dispatching, and coordinating with erection/dismantling crews, mobile crane suppliers, shipping companies, and...

  • Road Supervisor

    4 weeks ago

    Houston, Texas, United States Transdev Full time

    About TransdevTransdev is a leading provider of transportation services in the United States, operating in 19 countries and employing over 32,000 people. We offer a range of services, including bus and rail operations, maintenance, and mobility solutions.Job SummaryWe are seeking a highly skilled Road Supervisor to join our team at Houston Bush Airport. As a...

  • Road Supervisor

    1 month ago

    Houston, United States MTNMTHUS Full time

    If you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights.MV Transportation is seeking a Road Supervisor. The Road Supervisor will monitor street operations according to client, operations, and safety department requirements.    Job...