UHPD Dispatch Supervisor
4 days ago
As a UHPD Dispatch Supervisor, you will play a critical role in ensuring the effective operation of emergency communications services. Your primary responsibility will be to supervise and coordinate the activities of dispatch personnel, ensuring that all calls are handled efficiently and effectively.
Key Responsibilities:- Manage and direct the daily shift operations of the Dispatch Center, evaluating work performance and ensuring compliance with guidelines and policies.
- Analyze data from the crime information system to ensure completeness and accuracy, and maintain professional rapport with all customers.
- Monitor and update all active police and security units on system status display, relay emergency and non-emergency calls, and prioritize radio traffic.
- Operate systems to log, enter, and maintain up-to-date records on stolen items, vehicles, missing and wanted individuals, protective orders, etc.
- Answer and provide verbal instructions, assistance, and information for all 9-1-1 and non-emergency Police and Security callers.
- Perform random weekly audits of all telecommunicator calls for adherence to policy, procedures, and providing good customer service.
- Assist section supervisor with writing and updating policies and procedures concerning dispatch duties, responsibilities, and protocols.
- Organize, instruct, and direct on-the-job training for new dispatch employees.
Qualifications:
- Associates degree and 5 years of experience in a related field.
- Advanced vocational or electronic skills or a basic knowledge of a profession field.
- TCOLE Telecommunicators License.
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