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Desktop Support Technician

2 months ago


Louisville, United States TEKsystems Full time

Position Overview: This role is an onsite opportunity, where you will be working directly with end-users to address their technical needs. We are seeking a candidate with a strong background in desktop support, including installation, troubleshooting, and repair/replacement tasks, primarily in a Windows-based environment. Experience with Apple mobile product support will be considered a valuable asset. The candidate should also possess fundamental network troubleshooting skills. As a part of our team, you will be joining a group of dedicated full-time technicians who provide support to multiple end-users in and around the Louisville, KY area. Shift: Monday - Friday, First Shift Key Responsibilities: Customer Service Excellence: This is our top priority. We value the ability to interact professionally and empathetically with users, ensuring their issues are resolved and their experience is positive. IT, Desktop, and Peripherals Support: We require up to 24 months of professional experience in IT support, both remote and hands-on. Your role will involve troubleshooting and resolving issues related to desktops and peripheral devices. Technical Proficiency: Experience with Windows, Office 365, Active Directory, and Ticketing Systems is essential for this role. Additional Information: Our team thrives on collaboration, offering candidates an excellent platform to grow and refine their skills. We are open to considering junior candidates if they demonstrate the technical aptitude and interpersonal skills necessary to support end users effectively. This position offers a unique opportunity to be part of a dynamic, supportive team while expanding your technical expertise. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.