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Customer Success Manager

2 months ago

Tampa, United States Solera, Inc. Full time

Job Description

Customer Success Manager - USA

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role

The Customer Success Manager is responsible for on-site and remote product training, building relationships as a trusted advisor with decision makers, and improve adoption of the use and best practices of our products.

What You'll Do

  • Perform on-site and/or remote product consultation and training
  • Develop and cultivate customer relationships with key decision makers
  • Resolve simple to moderately complex tasks related to all products in our product suite
  • Consult on process best practices especially around revenue driving functionality for a dealership that will result in strong usage and customer retention
  • Obtain buy-in from dealership's key leadership on new process and technology
  • Communicate proactively with dealership's key leadership on case resolution
  • Proactive engagements to move the dealer forward- not support case related
  • Maintain regular cadence of communication with customers
  • Upsell whitespace opportunities
  • Execute on-site leadership business review and consultation
  • Provide feedback to internal teams on dealer needs based on consultation and review
  • Be a source of knowledge on product specific items for the company
  • Take lead on at-risk customers and work directly with Renewal Team when necessary
  • Work independently with minimal supervision
  • And other duties as assigned
What You'll Bring
  • Bachelor's degree or equivalent work experience
  • 3+ years of experience working directly with customer accounts
  • 1+ years of experience with one or more SaaS product
  • Proficient in Microsoft Office Suite
  • Experience training and presenting both to groups and one-on-one
  • Demonstrated communication skills
  • Demonstrated ability to communicate effectively over the phone
  • Demonstrated high level of personal accountability


It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.