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Technical Support Technician I

2 months ago

Windsor, United States Vestas American Wind Technology Full time

Provides technical support and improve processes in the manufacturing of wind turbine components: Blades Responsibilities: * Owner of Technical Support processes within assigned production area* Ensure that production processes may be conducted safely * Work closely with Production staff to ensure that the production plan is met * Assist with the troubleshooting of process problems and implement solutions which reduce downtime and minimize maintenance costs * Monitor process equipment performance to identify potential errors and implements solutions to eliminate reoccurrence of those problems * Lead and co-facilitator of process improvement projects * Lead technology transfer projects, new process introduction, and production capacity expansions * Update and audit Bill of Material for assigned process area * Responsible for creation, validation, and maintenance of Production Work Instructions * Develop and update process procedures to ensure that documentation is accurate and understandable. * Provide technical support to the factory's production and logistics functions concerning product documentation * Interface with all levels of management and employees to gather information and provide guidance for implementation * Synthesize complex or diverse information; Collect and research data * Translate concepts and information into images; use feedback to modify designs; apply design principles; demonstrate attention to detail * Balance team and individual responsibilities; exhibits objectivity and openness to others' views; give and welcome feedback * Follow policies and procedures; completes administrative tasks correctly and on time; support organization's goals and values * Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; uses equipment and materials properly * Manage Site Specific instruction for the factory. * All other duties as assigned Qualifications/Competencies Associate degree (AA) or equivalent from two-year college or technical school; four years of manufacturing experience and/or training; or equivalent combination of education and experience. * Minimum 2 years' experience in technical support technician* Experience composing work instructions * Experience formulating and processing engineering change requests * Preferred - understanding of 'lean' principles * Ability to read and comprehend simple instructions, short correspondence, and memos * Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs * Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions We offer a very exciting job in an aspirational, multi-cultural, and progressive department focusing on building Wind Turbine Blades. What we offer As a member of the Vestas team, we offer a attractive salary and one of the most comprehensive benefits plans in the industry. Among the many amenities we offer: Global bonus program, medical; dental; vision; paid time off; 401(k) plan with company match; tuition assistance; HSA (Health Savings Account) with Company Contribution, FSA (Flexible Spending Account), and DCFSA (Dependent Care FSA), Voluntary Benefits (Pet Insurance, Legal Insurance, Accident Insurance, Critical Illness Insurance, & more physical, mental, and financial wellness options), Safety Programs (reimbursement for safety shoes and company provided safety glasses) It is the policy of Vestas to afford equal employment opportunity without regard to age, race, religion, color, gender, or national origin, and to afford equal opportunity to veterans and ind viduals with a disability, or any other characteristic protected by federal, state, provincial, or local law. Applicants requiring reasonable accommodation to the application or interview process should notify a representative within the People & Culture department. Hourly Pay Range for this role is $25.00-30.00 depending on experience. There is a $3/hr premium for employees working the night shift.