Technical Support Specialist

2 weeks ago

New Windsor, New York, United States Cellular Sales Full time
Job Overview

Position Title: IT Field Support Technician

Classification: Non-Exempt

Reports To: IT Field Support Supervisor

Position Summary: Under the general guidance of the IT Field Support Supervisor, this role is responsible for delivering primary assistance for hardware and software solutions utilized across various retail locations. The technician will possess the expertise necessary to address user issues as they arise through the Support Service Desk.

Key Responsibilities:

  1. Receive, assess, and prioritize service requests from users via multiple channels including phone, email, and in-person interactions.
  2. Identify and resolve user issues, providing guidance, troubleshooting assistance, and coordinating with other departments as needed to ensure effective problem resolution.
  3. Document and track issues using a problem management database, maintaining comprehensive records of problem history and related documentation.
  4. Collaborate with end users to manage hardware and software systems, analyzing customer requirements to develop suitable solutions that meet service expectations.
  5. Utilize established procedures and tools to analyze and rectify problems, drawing on personal expertise and knowledge.
  6. Engage with team members to brainstorm solutions for complex issues, escalating challenging problems to a Senior Technician when necessary.
  7. Keep management informed of trends, significant issues, and delays, while ensuring users are updated on the status of reported problems or projects.
  8. Familiarize oneself with current retail software systems to assist the IT team in troubleshooting and support.
  9. Coordinate preventative maintenance and vendor services as required.

Essential Competencies:

  1. Initiative: Proactively identifying opportunities and potential challenges, taking action without waiting for direction.
  2. Communication Skills: Effectively conveying ideas and information.
  3. Planning and Organization: Establishing priorities and defining necessary actions, time, and resources to achieve goals.
  4. Problem Solving: Identifying and addressing issues of varying complexity with effective solutions.
  5. Team Collaboration: Contributing positively to team dynamics and working towards common objectives.
  6. Technical Proficiency: Applying specialized knowledge in technology effectively.

Work Environment: This position operates within a retail environment.

Physical Requirements: Candidates must be capable of performing repetitive hand/eye movements, sitting and standing for extended periods, lifting up to 75 lbs, and driving as necessary.

Position Type: This is a full-time role with varying hours, including weekdays, weekends, and potential shifts.

Travel Requirements: Up to 50% travel may be necessary.

Qualifications:

  1. High School diploma.
  2. A minimum of 3 years of verifiable experience in remote technology support.

Preferred Qualifications:

  1. Two or four-year degree.
  2. Relevant industry certifications.
  3. Familiarity with ITIL practices.

Additional Skills:

  1. Ability to manage stress and adapt to changing priorities.
  2. Strong organizational skills with the capability to multitask and prioritize effectively.
  3. Excellent interpersonal skills for both independent and team-based work.
  4. Robust troubleshooting abilities.

Equal Opportunity Statement: Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Duties may change at any time with or without notice.

Compensation: $23 - $31 per hour based on experience and skill level.

  • Technical Support Specialist

    2 weeks ago

    New Windsor, New York, United States Cellular Sales Full time

    Job OverviewPosition Title: IT Field Support TechnicianClassification: Non-ExemptReporting To: IT Field Support SupervisorPosition Summary: This role operates under the general guidance of the IT Field Support Supervisor, delivering essential assistance for hardware and software solutions across various retail outlets. The technician will utilize their...

  • Technical Support Analyst

    2 weeks ago

    Windsor, New York, United States Abilities First Full time

    About Abilities First, Inc.Abilities First, Inc. has been dedicated to enhancing the lives of individuals with developmental disabilities for nearly sixty years. We provide a comprehensive range of services, including educational programs, community support, residential services, and employment assistance. Our organization values diverse experiences and...

  • Technical Support Specialist

    2 days ago

    New Windsor, New York, United States Cellular Sales Full time

    Job OverviewPosition Title: IT Field Support TechnicianClassification: Non-ExemptReports To: IT Field Support SupervisorJob Summary: This role operates under the general guidance of the IT Field Support Supervisor, delivering essential assistance for hardware and software systems utilized across various retail outlets. The technician is expected to...

  • Technical Support Specialist

    6 days ago

    New York, New York, United States Sunrise Systems Full time

    Job Summary:Sunrise Systems is seeking a highly skilled Technical Support Specialist to oversee the delivery of quality technical support to internal and external customers. As a key member of our team, you will be responsible for providing technical support to users, researching and answering questions, troubleshooting problems, and maintaining workstation...

  • Technical Support Analyst

    2 weeks ago

    Windsor, New York, United States Abilities First Full time

    About Abilities First, Inc.Abilities First, Inc. has been dedicated to enhancing the lives of individuals with developmental disabilities for nearly sixty years. We provide a comprehensive range of services, including educational programs, community support, residential services, and employment assistance. Our organization values diverse experiences and...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States Software Guidance and Assistance, Inc. Full time

    Technical Support SpecialistBecome a vital member of our team at Software Guidance & Assistance, Inc. as a Technical Support Specialist. In this role, you will deliver comprehensive technical assistance to end users, ensuring a seamless experience through various support channels including phone, remote desktop, and in-person visits. Your responsibilities...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States Jobot Full time

    Join Our Team as a Technical Support SpecialistAbout Us:At Jobot, we pride ourselves on our commitment to our employees and clients. Our core values focus on creating a supportive environment that fosters growth and excellence. We are a well-respected firm known for our dedication to providing outstanding service and maintaining a strong reputation in the...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States INA Solution Full time

    Position: Technical Support Specialist - IntuneCompany: INA SolutionContract Type: Long-TermOverview:The Technical Support Specialist will play a crucial role in the management and deployment of desktop and laptop configurations utilizing advanced tools such as Microsoft Deployment Toolkit, Intune, and Azure Active Directory.Key Responsibilities:Lead the...

  • Technical Support Specialist

    2 weeks ago

    New Rochelle, New York, United States Stratford Solutions Inc. Full time

    Position Title: Technical Support Specialist (MAC Experience Required) Company: Stratford Solutions Inc. Employment Type: Full-Time Compensation: $55,000.00 to $65,000.00 Annually Role Overview: The Technical Support team is dedicated to ensuring the seamless operation of internal IT hardware, software, and assets. The Technical Support Specialist is...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States United Software Group Inc Full time

    Position: Technical Support SpecialistOverview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, complemented by a minimum of 4 years of relevant experience in IT...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States United Software Group Inc Full time

    Position: Technical Support SpecialistOverview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of relevant experience in IT...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States United Software Group Inc Full time

    Technical Support SpecialistPosition Overview:United Software Group Inc is seeking a skilled Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of relevant experience in IT support....

  • Technical Support Specialist

    1 week ago

    New York, New York, United States United Software Group Inc Full time

    Technical Support SpecialistPosition Overview:United Software Group Inc is seeking a dedicated Technical Support Specialist to enhance our Information Technology department. The successful candidate will possess a Bachelor's degree in Management Information Systems or Computer Science, coupled with a minimum of 4 years of experience in IT support roles....

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States City of New York Full time

    Position OverviewThe City of New York is seeking qualified candidates for the role of Technical Support Specialist within the Department of Social Services (DSS). This position is essential for ensuring the smooth operation of IT services across various administrative units.About the DepartmentThe DSS encompasses the New York City Human Resources...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States IT Search Corp Full time

    Position Overview: We are seeking a dedicated Technical Support Specialist to join our team at a leading financial services organization.Key Responsibilities:Provide on-site technical assistance to staff.Troubleshoot and resolve hardware and software issues efficiently.Support various applications including Microsoft 365, Azure, and Adobe products.Assist in...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States Jesica Full time

    Job Title: Technical Support Specialist at JesicaAbout Us:Jesica is a recruitment agency utilizing cutting-edge AI technology to match candidates with ideal career opportunities on behalf of our clients who are actively searching for outstanding talent. We encourage individuals who are exploring new roles or are simply curious about their options to complete...

  • Technical Support Specialist

    3 days ago

    New York, New York, United States Everest Consultants, Inc. Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Everest Consultants, Inc. as a Help Desk Analyst. In this role, you will be responsible for providing technical assistance and support related to computer systems, hardware, or software.Key ResponsibilitiesProvide technical assistance and support for incoming queries...

  • Technical Support Specialist

    1 week ago

    New York, New York, United States Velocity Search Group Full time

    Position OverviewVelocity Search Group is seeking a dedicated Technical Support Specialist to join our dynamic team. This role is essential in providing exceptional support to our Global Technology Services department, ensuring a seamless experience for our users.Key ResponsibilitiesEngage daily with customers, including senior management, to address their...

  • Technical Support Specialist

    2 weeks ago

    New York, New York, United States (ISS) Information Systems Staffing Full time

    Job OverviewWe are seeking a Technical Support Specialist to join our dynamic team. This role involves providing exceptional support to end-users in a remote setting.Key Responsibilities:Handle incoming support requests from users seeking assistance.Manage support tickets through our ticketing system, ensuring timely updates and resolutions.Provide...

  • Technical Support Specialist

    6 days ago

    New York, New York, United States Rockefeller University Full time

    About the RoleWe are seeking a highly skilled and customer-focused Computer Support Specialist to join our team at the Rockefeller University. As a key member of our Service Desk team, you will be responsible for providing exceptional technical support to our campus community.Key ResponsibilitiesStaff the IT help desk in-person, phone, and remotely using...