Software Support Analyst

1 month ago

Lehi, United States TEKsystems Full time

*Description:*
Provides accurate and timely technical support to our clients customers via telephone, email and chat. Manages support issues of a complex and technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Insures that needs of customers are met. Champions' customer concerns regarding possible product defects/design issues. Carries out projects as assigned and supports other team members in order to represent our customer in a professional manner.
*Must reside in one of the following states to qualify to work remote: Colorado ,Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Michigan, Missouri, Nebraska, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Wisconsin, Wyoming*
Essential functions:
Provides technical support via telephone, email and chat.
Educates customers on the use of customers products.
Assists in testing new and enhanced products.
Accurately records and maintains incidents in accordance with department standards.
Champions customer issues from feedback stage through delivery of solution.
Assists Development and Implementation staff in resolving product issues.
Validates and reports customer submitted bug reports.
Participates in department team meetings.
Assists in special projects and other duties as assigned.
Preferred Skills:
1 year of technical support experience
Ability to type a minimum of 50 wpm, prefers 60 wpm
Excellent written and verbal communication (includes being a good speller)
Ability to learn quickly.
*Skills:*
technical support, proprietary software, help desk, chat support, phone support, windows, Application support, Help desk, Customer service, Troubleshooting
*Top Skills Details:*
technical support, proprietary software, help desk, chat support, phone support, windows, Application support, Help desk
*Additional Skills & Qualifications:*
Customer Service is the metric that this team is graded on that carries the most weight. This candidate needs to be able to demonstrate excellent customer service ability and communication skills. They also need to come across as a professional.
*Experience Level:*
Intermediate Level
o Eligibility requirements apply to some benefits and may depend on your job classification
and length of employment. Benefits are subject to change and may be subject to
specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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