Business Systems Analyst
4 weeks ago
Job Title: Business Systems Analyst
Job Summary:
We are seeking a highly skilled Business Systems Analyst to join our team at Intelliswift. As a Business Systems Analyst, you will play a critical role in collaborating with cross-functional teams to understand and support strategic priorities. You will work closely with the devops, product development, security, and software asset management teams to analyze sophisticated business problems and deliver solutions that meet business requirements.
Key Responsibilities:
- Assist internal business partners in defining key capabilities/requirements that will enable their strategy
- Provide guidance to the business partners on existing system capabilities and where development work is required
- Create complex conceptual designs (including application interfaces and interactions)
- Document design decisions, configuration and development rationale
- Identify and monitor interdependencies between integrated application components and systems
- Provide effective support for operational problem resolution
- Participate in and/or lead various process improvement projects to increase operational efficiency
- Be recognized as an authority on one or more applications/products
- Work within the framework of the project management standards
- Collaborate with impactful teams across multiple geographies
Requirements:
- Thorough understanding of ServiceNow including deep and extensive knowledge of ITOM implementations and processes
- Deep understanding of enterprise network environments that span the globe and include both public and private clouds, as well as compute platforms such as Kubernetes and VMware
- Good interpersonal, analytical, and problem-solving skills
- Excellent speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others
- Self-motivated and not afraid to work through unknowns
- Balance of business and technology competence, including ability to clearly communicate technical solutions to business problems
- Strong problem solving and analytical skills, able to produce clear observations, analysis and conclusions based on customer interviews and data
- Team player who can collaborate with multiple internal partners to arrive at the best solution
Education:
- B.S./B.A. Computer Science, Software Engineering, Math, or equivalent work experience
- Proven ability in supporting, developing, and implementing ServiceNow ITOM
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