Business Systems Analyst
3 weeks ago
Job Summary:
Intelliswift is seeking a highly skilled Business Systems Analyst to join our AppDev team. As a key member of our team, you will collaborate with various stakeholders to understand and support their strategic priorities.
Key Responsibilities:
Assist internal business partners in defining key capabilities/requirements that will enable their strategy
Provide guidance to the business partners on existing system capabilities and where development work is required
Create complex conceptual designs (including application interfaces and interactions)
Document design decisions, configuration and development rationale
Identify and monitor interdependencies between integrated application components and systems
Provide effective support for operational problem resolution
Participate in and/or lead various process improvement projects to increase operational efficiency
Be recognized as an authority on one or more applications/products
Work within the framework of the project management standards
Collaborate with impactful teams across multiple geographies
Requirements:
Thorough understanding of ServiceNow including deep and extensive knowledge of ITOM implementations and processes
Deep understanding of enterprise network environments that span the globe and include both public and private clouds, as well as compute platforms such as Kubernetes and VMware
Good interpersonal, analytical, and problem-solving skills
Excellent speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others
Self-motivated and not afraid to work through unknowns
Balance of business and technology competence, including ability to clearly communicate technical solutions to business problems
Strong problem-solving and analytical skills, able to produce clear observations, analysis, and conclusions based on customer interviews and data
Team player who can collaborate with multiple internal partners to arrive at the best solution
Education:
B.S./B.A. Computer Science, Software Engineering, Math, or equivalent work experience
Proven ability in supporting, developing, and implementing ServiceNow ITOM
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