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Resident Services Coordinator

2 months ago

Phoenix, United States Avanti Residential LLC Full time

Community Name: Latitude Apartments

Unit Count: 672

Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential Our moto is Sempre Avanti, meaning "Always Forward"/ "Always Welcome." We are "people people" through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky's the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential. Join us today

The Resident Services Coordinator provides excellent customer service to clients, prospective residents, guests, and vendors. This role is responsible for being the main point of contact for the status of unit work orders and apartments ready to move in. The Resident Services Coordinator will work directly with community managers, service managers, and property team members to ensure the highest quality experience possible for the residents. This role will oversee resident event planning and leasing and may need to purchase items for events such as snacks, refreshments, and so on using the CM Emburse card.

Click here for a sneak peek into a 'Day in the Life' of a Resident Services Coordinator at Avanti. Envision yourself thriving in this dynamic career opportunity.

What You'll Do...

  • Plan resident functions and coordinate events with local businesses to increase resident satisfaction.
  • Manage administrative requests from residents, answer incoming calls, and respond to voicemail messages in a timely manner.
  • Input resident service requests into the property software system and follow up with the maintenance team to ensure all service requests are completed promptly and efficiently.
  • Ensure apartment units are in make-ready status for new move-ins by conducting inspections before move-in.
  • Assist with scheduling contractor work and coordinating with residents. Maintain and update insurance certificate files for all contractors performing work at the properties.
Requirements

What You Need to Succeed...
  • High School Diploma or GED required.
  • 2-3 years of experience with customer service preferred.
  • 1+ years of experience in hospitality preferred.
  • Excellent verbal and written communication skills.
  • Must possess customer service abilities and a courteous, professional attitude.
  • Excellent organizational and time management skills to successfully navigate frequent interruptions and changing priorities.
  • Proficient computer skills, including knowledge of property management software, preferably YARDI.
  • Thrive in a fast-paced environment; Ability to prioritize, multi-task, and meet deadlines.
  • Pass criminal background screening prior to employment.
  • If minimum qualifications are met during resume screening the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.
What We Do for You...
  • Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.
  • Up to 40% apartment discount.
  • Continuing education and tuition reimbursement.
  • A generous PTO policy.
  • Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
  • 4% company match for your 401k.
  • Avanti Shares equivalent program for hourly employees where a portion of the company's transactional profits are awarded to you. The longer you stay, the higher your return.
  • Avanti Cares Program that helps employees in financial need.
  • Tenure-based Anniversary Recess.
  • Avanti Advisors Program to help new hires with onboarding.


This job description is not an all-inclusive list of duties and responsibilities. Avanti Residential is an Equal Opportunity Employer and is committed to diversity in its workplace; applicants from all backgrounds are encouraged to apply. If you are interested in applying for a position with Avanti and need special assistance or accommodation to use our website, please get in touch with HR@Avantiresidential.com.