Facility Account Manager
1 day ago
Do you have excellent skills managing and retaining B2B accounts and working with clients to help solve their problems? Do you also have strong selling skills for increasing sale with an account? If you answered yes, consider this opportunity with City Wide North Bay
City Wide Facility Solutions North Bay is actively seeking a Facility Solutions Manager (FSM) for our location in Santa Rosa.
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is a customer facing, B2B account management position that provides field support including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests or complaints, coordinating site visits, and developing long-term relationships with Clients and Contractors. Additional responsibilities include selling additional services to existing and new clients, negotiating contracts, and ensuring high client satisfaction.
What you will do...
- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
- Manage all Independent Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
- Promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
- Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
- Schedule each non-routine activity in client facilities using Outlook.
- Update and keep current all required form and documentation for tracking building information, contracting with clients and Independent Contractors. Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
- Notify Sales Executives of potential accounts in your territory, especially new construction.
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
- Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
Requirements
- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
- 2+ years track record of success in a client retention role, with goals and metrics to support.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily basis to client locations within the North Bay Area.
Benefits
City Wide Facility Solutions offers a competitive compensation and benefits, including Medical, 401k, Commission on Sales, bonus on performance, paid vacation, sick leave.
More on City Wide...
City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com and northbay.gocitywide.com
City Wide is an Equal Opportunity Employer.
-
Facility Account Manager
6 hours ago
Santa Rosa, United States City Wide Facility Solutions Full timeDo you have excellent skills managing and retaining B2B accounts and working with clients to help solve their problems? Do you also have strong selling skills for increasing sale with an account? If you answered yes, consider this opportunity with City Wide North Bay!City Wide Facility Solutions North Bay is actively seeking a Facility Solutions Manager...
-
Facility Account Manager
18 hours ago
Santa Rosa, United States City Wide Facility Solutions Full timeDo you have excellent skills managing and retaining B2B accounts and working with clients to help solve their problems? Do you also have strong selling skills for increasing sale with an account? If you answered yes, consider this opportunity with City Wide North Bay! City Wide Facility Solutions North Bay is actively seeking a Facility Solutions Manager...
-
Facility Account Manager
2 days ago
Santa Rosa, United States City Wide Facility Solutions Full timeDo you have excellent skills managing and retaining B2B accounts and working with clients to help solve their problems? Do you also have strong selling skills for increasing sale with an account? If you answered yes, consider this opportunity with City Wide North Bay! City Wide Facility Solutions North Bay is actively seeking a Facility Solutions Manager...
-
Facility Solutions Manager
2 weeks ago
Santa Rosa, California, United States City Wide Facility Solutions Full timeJob SummaryWe are seeking a highly skilled Facility Solutions Manager to join our team at City Wide Facility Solutions. As a key member of our operations team, you will be responsible for managing client relationships, expanding our services, and ensuring exceptional customer satisfaction.Key Responsibilities:Manage client relationships, including retention,...
-
Facility Solutions Manager
2 weeks ago
Santa Rosa, California, United States City Wide Facility Solutions Full timeJob Title: Facility Solutions ManagerCity Wide Facility Solutions is seeking a highly skilled Facility Solutions Manager to join our team in the North Bay Area. As a key member of our team, you will be responsible for managing client relationships, expanding our services, and ensuring exceptional client satisfaction.Key Responsibilities:Manage client...
-
Facility Solutions Manager
2 weeks ago
Santa Rosa, California, United States City Wide Facility Solutions Full timeJob Title: Facility Solutions ManagerCity Wide Facility Solutions is seeking a highly skilled Facility Solutions Manager to join our team in the North Bay Area. As a key member of our team, you will be responsible for managing client relationships, providing exceptional customer service, and driving business growth.Key Responsibilities:Manage client...
-
Facility Solutions Manager
2 weeks ago
Santa Rosa, California, United States City Wide Facility Solutions Full timeJob Title: Facility Solutions ManagerCity Wide Facility Solutions is seeking a highly skilled Facility Solutions Manager to join our team in the North Bay Area. As a key member of our team, you will be responsible for managing client relationships, expanding our services, and ensuring exceptional client satisfaction.Key Responsibilities:Manage client...
-
Facilities Maintenance Specialist
1 week ago
Santa Rosa, California, United States City Wide Facility Solutions Full timeCity Wide Facility Solutions is a leading management company in the building maintenance industry, offering a wide range of services including janitorial and over 20 additional maintenance services to clients. Our goal is to be a trusted partner that helps businesses save time and solve problems.We are currently seeking Janitorial Independent Contractors to...
-
Account Manager
2 days ago
Santa Clara, United States City Wide Facility Solutions Full timeAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose. City Wide, the nation's leading management company in the building maintenance industry, provides...
-
Account Manager
18 hours ago
Santa Clara, United States City Wide Facility Solutions Full timeAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose. City Wide, the nation's leading management company in the building maintenance industry, provides...
-
Account Manager
15 hours ago
Santa Clara, United States City Wide Facility Solutions Full timeAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose. City Wide, the nation’s leading management company in the building maintenance industry,...
-
Account Manager
2 days ago
Santa Clara, United States City Wide Facility Solutions Full timeAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose. City Wide, the nation’s leading management company in the building maintenance industry,...
-
Facilities Maintenance Specialist
1 week ago
Santa Rosa, California, United States City Wide Facility Solutions Full timeAbout City Wide Facility SolutionsWe are a leading management company in the building maintenance industry, providing janitorial and over 20 additional maintenance services to our clients. Our goal is to be a trusted partner that helps save time and solve problems for our clients.Job OpportunityWe are currently seeking Janitorial Independent Contractors to...
-
Accounting Manager
5 days ago
Santa Rosa, California, United States Troon Golf Full timeFinancial Planning SpecialistOur Financial Planning Specialist is responsible for planning, directing, and coordinating the financial, accounting, and administrative activities of the facility. This position requires a Bachelor’s degree or equivalent, or four to ten years of related experience and/or training.Key ResponsibilitiesPrepares and submits...
-
Santa Rosa, California, United States City Wide Facility Solutions Full timeAt City Wide Facility Solutions, we pride ourselves on being a partner that helps save time and solve problems for our clients. We are currently seeking a Janitorial Independent Contractor to work with us to fulfill the needs of our clients.We can help your business grow, focus on the work, not on selling and collecting on the accounts, and most importantly,...
-
Facility Solutions Manager
1 week ago
Santa Clara, California, United States City Wide Facility Solutions Full timeJob SummaryCity Wide Facility Solutions is seeking a highly skilled Facility Services Manager to join our team. As a key member of our operations team, you will be responsible for managing client relationships, expanding our services, and ensuring exceptional client satisfaction.Key ResponsibilitiesManage all aspects of assigned client relationships,...
-
Account Manager
2 weeks ago
Santa Rosa, California, United States Hilti Corporation Full timeAccount Manager Job Description **About Hilti Corporation** Hilti Corporation is a leading provider of innovative solutions for the global construction industry. Our company is committed to improving productivity, safety, and sustainability through strong customer relationships and cutting-edge technology. **Job Summary** We are seeking a highly...
-
Santa Rosa, California, United States City Wide Facility Solutions Full timeJob DescriptionCity Wide Facility Solutions is a leading management company in the building maintenance industry, offering a wide range of services including janitorial and over 20 additional maintenance services for clients. We pride ourselves on being a partner that helps save time and solve problems for our clients.We are currently seeking Janitorial...
-
Account Manager
2 months ago
Santa Rosa, United States Hilti North America Full timeJob reference: WD-0031240Account Manager Santa Rosa What's the role? We're looking for account managers from all different backgrounds to join our regional sales team. This is no ordinary sales job, as ours is a uniquely high performing and supportive working culture. Who is Hilti? Hilti is where innovation is improving productivity, safety and...
-
Facility Solutions Manager
2 weeks ago
Santa Clara, California, United States City Wide Facility Solutions Full timeJob Title: Facility Solutions ManagerCity Wide Facility Solutions is seeking a highly skilled Facility Solutions Manager to join our team. As a Facility Solutions Manager, you will be responsible for managing client relationships, developing and implementing service strategies, and ensuring high client satisfaction.Key Responsibilities:Manage all aspects of...
