Facility Account Manager
3 weeks ago
Do you have excellent skills managing and retaining B2B accounts and working with clients to help solve their problems? Do you also have strong selling skills for increasing sales with an account? If you answered yes, consider this opportunity with City Wide North Bay City Wide Facility Solutions North Bay is actively seeking a Facility Solutions Manager (FSM) for our location in Santa Rosa. The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is a customer-facing, B2B account management position that provides field support including training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, troubleshooting customer requests or complaints, coordinating site visits, and developing long-term relationships with Clients and Contractors. Additional responsibilities include selling additional services to existing and new clients, negotiating contracts, and ensuring high client satisfaction. What you will do... Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products. Formulate and manage an effective service strategy and schedule tailored to each client. Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics. Manage all Independent Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary. Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow-through with all promises to clients. Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly. Promote the sale of, procure, and monitor supplies for clients. Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise. Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc. Schedule each non-routine activity in client facilities using Outlook. Update and keep current all required forms and documentation for tracking building information, contracting with clients and Independent Contractors. Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled. Notify Sales Executives of potential accounts in your territory, especially new construction. Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance. Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy. Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors. Maintain updated route sheets, key/alarm sheets, and monthly planner for each client. Minimum Qualifications: 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required. 2+ years track record of success in a client retention role, with goals and metrics to support. Highly detail-oriented and excellent follow-through on commitments. Positive and outgoing personality; great at building relationships. Excellent verbal and strong written communication skills. Proficient in Microsoft Office and knowledge of CRM database. Ability to travel on a daily basis to client locations within the North Bay Area. City Wide Facility Solutions offers a competitive compensation and benefits, including Medical, 401k, Commission on Sales, bonus on performance, paid vacation, sick leave. More on City Wide... City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com and northbay.gocitywide.com City Wide is an Equal Opportunity Employer. #J-18808-Ljbffr
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Facility Account Manager
3 weeks ago
Santa Rosa, United States City Wide Facility Solutions Full timeDo you have excellent skills managing and retaining B2B accounts and working with clients to help solve their problems? Do you also have strong selling skills for increasing sale with an account? If you answered yes, consider this opportunity with City Wide North Bay!City Wide Facility Solutions North Bay is actively seeking a Facility Solutions Manager...
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Facility Account Manager
2 weeks ago
Santa Rosa, United States City Wide Facility Solutions Full timeDo you have excellent skills managing and retaining B2B accounts and working with clients to help solve their problems? Do you also have strong selling skills for increasing sale with an account? If you answered yes, consider this opportunity with City Wide North Bay!City Wide Facility Solutions North Bay is actively seeking a Facility Solutions Manager...
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Facility Account Manager
3 weeks ago
Santa Rosa, United States City Wide Facility Solutions Full timeDo you have excellent skills managing and retaining B2B accounts and working with clients to help solve their problems? Do you also have strong selling skills for increasing sale with an account? If you answered yes, consider this opportunity with City Wide North Bay! City Wide Facility Solutions North Bay is actively seeking a Facility Solutions Manager...
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Facility Account Manager
4 weeks ago
Santa Rosa, United States City Wide Facility Solutions Full timeDo you have excellent skills managing and retaining B2B accounts and working with clients to help solve their problems? Do you also have strong selling skills for increasing sale with an account? If you answered yes, consider this opportunity with City Wide North Bay! City Wide Facility Solutions North Bay is actively seeking a Facility Solutions Manager...
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Facility Account Manager
3 weeks ago
Santa Rosa, United States City Wide Facility Solutions Full timeDo you have excellent skills managing and retaining B2B accounts and working with clients to help solve their problems? Do you also have strong selling skills for increasing sale with an account? If you answered yes, consider this opportunity with City Wide North Bay! City Wide Facility Solutions North Bay is actively seeking a Facility Solutions Manager...
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Facility Account Manager
2 weeks ago
Santa Rosa, United States City Wide Full timeDo you have excellent skills managing and retaining B2B accounts and working with clients to help solve their problems? Do you also have strong selling skills for increasing sales with an account? If you answered yes, consider this opportunity with City Wide North Bay! City Wide Facility Solutions North Bay is actively seeking a Facility Solutions Manager...
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Account Manager
4 weeks ago
Santa Clara, United States City Wide Facility Solutions Full timeAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose. City Wide, the nation's leading management company in the building maintenance industry, provides...
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Account Manager
3 weeks ago
Santa Clara, United States City Wide Facility Solutions Full timeAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose. City Wide, the nation's leading management company in the building maintenance industry, provides...
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Account Manager
3 weeks ago
Santa Clara, United States City Wide Facility Solutions Full timeAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose. City Wide, the nation’s leading management company in the building maintenance industry,...
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Account Manager
4 weeks ago
Santa Clara, United States City Wide Facility Solutions Full timeAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? City Wide Facility Solutions is actively seeking a Facility Solutions Manager (FSM) for our Franchise location in San Jose. City Wide, the nation’s leading management company in the building maintenance industry,...
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Facilities Maintenance Specialist
1 month ago
Santa Rosa, California, United States City Wide Facility Solutions Full timeAbout City Wide Facility SolutionsWe are a leading management company in the building maintenance industry, providing janitorial and over 20 additional maintenance services to our clients. Our goal is to be a trusted partner that helps save time and solve problems for our clients.Job OpportunityWe are currently seeking Janitorial Independent Contractors to...
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Accounting Manager
4 weeks ago
Santa Rosa, California, United States Troon Golf Full timeFinancial Planning SpecialistOur Financial Planning Specialist is responsible for planning, directing, and coordinating the financial, accounting, and administrative activities of the facility. This position requires a Bachelor’s degree or equivalent, or four to ten years of related experience and/or training.Key ResponsibilitiesPrepares and submits...
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Facilities Management Specialist
2 weeks ago
Santa Rosa, United States The Judge Group Full time- Conduct technical analysis of manufacturing and facilities equipment installations, modifications and enhancements to evaluate reliability and MTTF.- Coordinate maintenance technicians to troubleshoot equipment issues using a logical approach to determine a technical solution based on the root cause.- Manage Predictive and Preventive Maintenance System to...
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Commercial Account Manager
6 months ago
Santa Rosa, United States Professional Employment Services Full timeGENERAL DESCRIPTIONResponsible for the day-to-day account management of routine to moderate complexity commercial lines accounts. Secures renewal for existing business, provides internal support to producers as they pursue new business opportunities and round out existing book of business.MAJOR RESPONSIBILITIESManage the day-to-day account issues for...
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Independent Contractor
4 weeks ago
Santa Rosa, United States City Wide Facility Solutions Full timeCity Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. But we do more than manage maintenance services for commercial facilities – we pride ourselves on being a partner that helps save time and solve problems! We are...
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Sales Account Manager
4 weeks ago
Santa Rosa, California, United States Häfele GmbH & Co KG Full timeAbout the Role:The Sales Account Manager will play a crucial role in maintaining and expanding relationships with strategically important customers in the closet and home organization industry.Key Responsibilities:Maintain and expand relationships with customers in the closet and home organization industry.Develop and manage a detailed sales and support plan...
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Sales Account Manager
2 months ago
Santa Rosa, United States Häfele GmbH & Co KG Full timeSUMMARY The Sales Account Manager (SAM) will maintain and expand relationships with strategically important customers in the closet and home organization industry. The SAM will travel within a defined geography promoting a relevant assortment of Hfele hardware to a group of pre-defined manufacturers and designers in the closet and home organization industry....
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Sales Account Manager
3 weeks ago
Santa Rosa, United States Häfele GmbH & Co KG Full timeSUMMARY The Sales Account Manager (SAM) will maintain and expand relationships with strategically important customers in the closet and home organization industry. The SAM will travel within a defined geography promoting a relevant assortment of Häfele hardware to a group of pre-defined manufacturers and designers in the closet and home organization...
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Sales Account Manager
4 weeks ago
Santa Rosa, United States Häfele GmbH & Co KG Full timeSUMMARY The Sales Account Manager (SAM) will maintain and expand relationships with strategically important customers in the closet and home organization industry. The SAM will travel within a defined geography promoting a relevant assortment of Häfele hardware to a group of pre-defined manufacturers and designers in the closet and home organization...
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Commercial Sales
1 week ago
Santa Rosa, United States Air Comfort Corporation Full timeAre you looking to grow your career in a family owned and oriented environment? Advanced IPM is searching for hard working, self-motivated, driven, outgoing, confident, clean cut outside Commercial Account Managers for our Sales Team. Our Commercial Account Managers are responsible for self-generating new leads and possessing the ability to close new...
