Guest Service Specialist
3 weeks ago
Availability:
- Part-time, including weekdays, weeknights, weekends, and holidays as per the Golden 1 Center event calendar.
- A commitment to be available for at least 80% of monthly events, including All-Call events, is required.
- Provide exceptional customer service by being friendly and attentive to the needs of fans and guests visiting the Guest Services desks on the Plaza and Bridge Levels.
- Aid in resolving ticket-related issues as required
- Aid in ADA relocations and other accommodations.
- Be knowledgeable and proficient in using the Kings + G1C app to assist guests with in-app promotions.
- Maintain supply log and submit to management for ordering.
- Maintain incident/guest complaint log and submit it to management
- Address multiple guest concerns professionally and empathetically.
- Check-in guest wheelchairs, strollers, and other items to keep aisles clear.
- Collect and log lost items to be turned into Lost and Found.
- Possess comprehensive knowledge of basketball, events, and the arena, including event schedules, food options, merchandise locations, security protocols, and first aid services.
- Stay informed about any special activities, functions, or promotions on a given day and maintain a strong understanding of all areas of the arena.
- Be familiar with the emergency evacuation plan, and exit routes and remain composed in the event of an emergency, providing clear direction and guidance to guests.
- Willingness to assist with Ambassador duties when necessary.
- Complete multi-department training program.
- Critical thinking and problem-solving skills.
- Always maintain a friendly and professional demeanor.
- Adhere to proper appearance standards.
- Work accurately and courteously in high-pressure environments.
- Availability to work evening games, concerts, weekends, and holidays.
- Weekly hours will vary depending on scheduled events; not every event will require your presence. Scheduling is based on departmental needs.
- Shifts will typically range from 4 to 8 hours in duration.
- $18.00
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