Learning & Development Specialist

1 week ago

Las Vegas, United States Golden Route Operations Full time

City Las Vegas State NV Shift Day Type of Shift Full Time Department Human Resources Learning & Development Specialist Golden Entertainment Corporate (Las Vegas, NV) Description: Summary:Ensures that new employees experience a high quality, friendly and effective introduction to the company, its culture, policies, procedures and practices by providing effective new employee orientation, leadership orientation and other leadership and operations training programs. Essential Functions and Responsibilities: Assists with the planning, development, and implementation of the property’s new employee orientation, leadership orientation and other training programs for staff and leadership Facilitates training classes and programs both in-person and online aligned with current learning objectives and approved curriculum. Selects or develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference workshops Provides statistical and performance feedback and tests trainees to measure progress and to evaluate effectiveness of training. Reports on progress of employees and departments under guidance during training periods Provides continual evaluation of processes and procedures and provides suggestions for methods to improve the quality of leadership, area operations, efficiency, and service Works with Human Resources staff and departmental leadership to ensure new employee orientation, leadership training and specific guest service training modules are conducted in accordance with standards of expectation Creates internal materialsto effectively communicate current events regarding training and Human Resources’ activities Responsible for administrative tasks, such as tracking internal and/or external training, maintaining class materials and trainee records Formulates training outlines as needed for job standards to ensure all employees understand and have the skills to provide quality internal and external customer service Supports the development and execution of internal communications and events to support Employment, Benefits, Training, Team Member Engagement and Guest Services functions as needed Works with various Human Resources service team leaders to ensure their section’s communication needs are being achieved in order to function more effectively and efficiently Supports and helps the Human Resources team with other projects and activities from time to time as required Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards Perform other duties as assigned Requirements: Qualifications A minimum of four (4) years’ experience in Human Resources, Training and Development, or the hospitality fields preferred Demonstrated ability to read, analyze, and interpret complex documents, letters of complaint, statistical reports, policies, procedures and service standards. Demonstrated ability to effectively present information to customers, guests, employees and/or management in a classroom setting Experience with effective leadership techniques, program/system planning, decision making, staff development, statistical reporting/analysis, and cost benefit analysis required Demonstrated ability to effectively organize materials, set priorities, and provide feedback or follow up. Proven experience providing high level of guest service At least 21 years of age Bachelor’s degree in business administration, human resources, or related area or three to five years of related experience and/or training or an equivalent combination of education and experience Excellent computer skills, (proficient in Microsoft Word, Excel, and PowerPoint, Experience as a learning management system administrator preferred Experience developing and editing online training content preferred Spanish communication skills (written, verbal, and translation) highly preferred. Ability to communicate in English both written and verbal Obtain and maintain all work cards as required by the company Verify right to work in the United States Work Cards None Physical Requirements Occasionally push/pull up to 75 lbs. Occasionally lift and/or carry up to 20 lbs. at floor, knee, waist, and/or chest levels Frequently bend, reach, climb, squat, kneel, sit, and stand Constant use of hearing and vision Work Environment Potential Conditions Indoors Smoky Noisy Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation. 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