Commercial Learning Manager

2 months ago

Las Vegas, Nevada, United States Cartier Full time
Job Title: Manager, Commercial Learning & Development

At Cartier, we are seeking a highly skilled and experienced Manager, Commercial Learning & Development to join our team. This role will be responsible for driving business performance and enhancing the Cartier brand through coaching and development of our sales, service, and client experience teams.

Key Responsibilities:
  • Drive performance improvement and enhance the Cartier brand through observations of guest experiences and provide in-the-moment coaching of the sales, service, and client experience teams.
  • Align boutique coaching with key commercial priorities and KPIs that include driving sales, client development, and client experience.
  • Craft boutique visit agendas and priorities using key performance data trends to develop a targeted coaching plan.
  • Shoulder-to-shoulder coaching on the floor to support 1:1 development of the team.
  • Observe boutique morning briefs and \"Maison Mornings\" during each boutique visit. Provide feedback to leaders to enhance daily communication and elevate daily learning moments.
  • Complete post-visit boutique reports that summarize the coaching goals, progress made, setbacks, or priorities, including actions to be taken by boutique team members, OneHR, and regional leadership.
  • Author a brief weekly summary report to the Director of Learning & Development highlighting actions, accomplishments, and progress on key commercial initiatives within the Northeast region.
  • Support boutique leadership development through side-by-side \"coaching the coach\". Provide feedback on and assess progress of the leader's coaching ability to drive performance of their teams.
  • Use data metrics to track coaching impact on key commercial priorities. Address gaps in performance through qualitative and quantitative analysis, and adjust coaching plans as needed.
Collaboration and Cross-functional Partnerships:
  • Partner quarterly with commercial regional AVP and boutique directors to analyze the progress of the boutique coaching plans, impact on results, and revise plans as needed.
  • Partner with commercial leadership and HRBP to review and provide input on individual development plans to elevate performance.
  • Strengthen the integration of new hires into the Maison to support accelerated performance.
  • Assist Boutique teams in fully embracing the company's values, vision, and strategy.
  • Communicate to Corporate L&D team on in-boutique dynamics and training needs.
  • Assist with guest interactions as appropriate.
Training & Facilitation:
  • Leverage learning curriculum to facilitate in-boutique, small group trainings on topics that include selling skills, client development, client experience, and product.
  • Lead learning & development \"run of show\" initiatives in support of new boutique openings, relocations, or renovations.
  • Foster a robust learning culture within each boutique by championing Cartier's Learner Experience Platform, MyLearning, as part of a holistic development journey.
Position Qualifications:
  • Strong critical thinking skills, assisting internal business partners to identify performance gaps and develop result-focused solutions.
  • Business acumen with an ability to read and infer meaning from sales reports.
  • Ability to create strong cross-functional relationships that build trust and credibility with a diverse team of internal business partners.
  • Self-awareness and ability to adapt interpersonal communication style to a diverse team of internal business partners and sales teams.
  • Proactively create and initiate innovative solutions in an effort to improve sales and client experience results.
  • Preferred three to five years solid coaching experience in a sales environment with an emphasis on selling skills, client development, client experience, and leadership development.
  • Ability to develop and deliver original presentations for meetings and training.
  • Partner with instruction design team to influence content creation.
  • Computer proficiency in Word, Excel, PowerPoint, and Outlook is required.
  • Previous management and/or learning & development experience is preferred.
  • Background in luxury retail products is a plus.
  • Must be fluent in reading, writing, and speaking English. Additional languages are a plus.
  • College degree in a related area is a plus.
  • Ability to accommodate 60% - 70% Travel.
  • 80%-90% time in-boutique.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and (k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future

Salary will be negotiated based on relevant skills and experience.

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