Manager, Commercial Learning

4 weeks ago

Las Vegas, United States Richemont Full time


At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

Manager, Commercial Learning & Development (Temporary Role)

Cartier │ Las Vegas, NV

 

 At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

 

Overview

The role of the Manager of Commercial Learning & Development is a professional partnership with the Regional AVP, the Boutique Director, and Human Resources Business Partner (HRBP) to support and drive the achievement of commercial business objectives. The position develops the boutique team’s skillset through on-the-floor coaching to elevate the in-store guest experiences, with an emphasis on welcoming and hospitality, effective selling and cross-selling techniques, product savoir-faire, storytelling, and cultivation of client relationships.

 

What is a ‘Coaching’?

Coaching is a collaborative, solution-focused, result-oriented, and systematic process in which the coach facilitates the enhancement of work performance for individuals and groups. A coach uses a range of communication skills (such as active listening, questioning, and reformulating) to improve performance, learning, and development. A coach unlocks an individual’s potential to maximize their own performance through demonstrating support and feedback.

 

Key Responsibilities

Coaching to Drive Business Performance

• Drive performance improvement and enhance the Cartier brand through observations of guest experiences and provide in-the-moment coaching of the sales, service, and client experience teams. Coaching topics may include, but are not limited to, all aspects of selling skills, client development, and client experience

• Align boutique coaching with key commercial priorities and KPIs that include driving sales, client development, and client experience

• Craft boutique visit agendas and priorities using key performance data trends to develop a targeted coaching plan

• Shoulder-to-shoulder coaching on the floor to support 1:1 development of the team

• Observe boutique morning briefs and “Maison Mornings” during each boutique visit. Provide feedback to leaders to enhance daily communication and elevate daily learning moments

• Complete post-visit boutique reports that summarize the coaching goals, progress made, setbacks, or priorities, including actions to be taken by boutique team members, OneHR, and regional leadership

• Author a brief weekly summary report to the Director of Learning & Development highlighting actions, accomplishments, and progress on key commercial initiatives within the Northeast region

• Support boutique leadership development through side-by-side “coaching the coach”. Provide feedback on and assess progress of the leader’s coaching ability to drive performance of their teams

• Use data metrics to track coaching impact on key commercial priorities. Address gaps in performance through qualitative and quantitative analysis, and adjust coaching plans as needed

 

 Collaboration and Cross-functional Partnerships

• Partner quarterly with commercial regional AVP and boutique directors to analyze the progress of the boutique coaching plans, impact on results, and revise plans as needed

• Partner with commercial leadership and HRBP to review and provide input on individual development plans to elevate performance

• Strengthen the integration of new hires into the Maison to support accelerated performance

• Assist Boutique teams in fully embracing the company’s values, vision, and strategy

• Communicate to Corporate L&D team on in-boutique dynamics and training needs

• Assist with guest interactions as appropriate

 

Training & Facilitation

• Leverage learning curriculum to facilitate in-boutique, small group trainings on topics that include selling skills, client development, client experience, and product

• Lead learning & development “run of show” initiatives in support of new boutique openings, relocations, or renovations

• Foster a robust learning culture within each boutique by championing Cartier’s Learner Experience Platform, MyLearning, as part of a holistic development journey

 

Position Qualifications

• Strong critical thinking skills, assisting internal business partners to identify performance gaps and develop result focused solutions

• Business acumen with an ability to read and infer meaning from sales reports

• Ability to create strong cross-functional relationships that build trust and credibility with a diverse team of internal business partners Job Description “Manager, Commercial Learning & Development”

• Self-awareness and ability to adapt interpersonal communication style to a diverse team of internal business partners and sales teams

• Proactively create and initiate innovative solutions in an effort to improve sales and client experience results

• Preferred three to five years solid coaching experience in a sales environment with an emphasis on selling skills, client development, client experience, and leadership development

• Ability to develop and deliver original presentations for meetings and training

• Partner with instruction design team to influence content creation

• Computer proficiency in Word, Excel, PowerPoint, and Outlook is required

• Previous management and/or learning & development experience is preferred

• Background in luxury retail products is a plus

• Must be fluent in reading, writing, and speaking English. Additional languages are a plus

• College degree in a related area is a plus

• Ability to accommodate 60% - 70% Travel

• 80%-90% time in-boutique

 

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.


We Offer – United States

We care about our associates’ health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

 

 At Richemont, We Craft the Future

 

Salary will be negotiated based on relevant skills and experience.

  • Manager, Commercial Learning

    3 weeks ago

    Las Vegas, Nevada, United States Richemont Full time

    At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Manager, Commercial Learning

    4 weeks ago

    Las Vegas, United States Cartier Full time

    KEY RESPONSIBILITIES At Richemont Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our...

  • Commercial Property Manager

    1 month ago

    Las Cruces, United States Duke City Commercial Full time

    Job DescriptionJob DescriptionThe ideal candidate will be a licensed NM Real Estate Broker and have a professional appearance with good organization skills. You will be a member of a team with a strong focus on best-in-market service to owners and tenants. You will be responsible for handling the day-to-day operations, including financial and property...

  • Commercial Lines Account Manager

    2 days ago

    Las Vegas, Nevada, United States APR Full time

    Job Description**Job Title:** Commercial Lines Account Manager / Commercial Lines Account Executive | Client Service Manager**Overview:** A well-respected insurance firm, APR, is seeking a dedicated and experienced Commercial Lines Account Manager to manage and service a portfolio of commercial lines accounts.**Key Responsibilities:**Develop in-depth...

  • Commercial Property Manager

    2 months ago

    Las Vegas, United States Abel Consulting Full time

    Job DescriptionJob DescriptionCommercial Property Manager Job in Las Vegas NVI am seeking an experienced Property Manager for one of my top clients based in Las Vegas, NV. In this role you will be responsible for handling all tenant relations, property maintenance oversight, and fiscal management of their assigned properties. This includes all necessary...

  • Commercial Relationship Manager

    5 days ago

    Las Vegas, Nevada, United States AMEX Full time

    About the RoleThis is a field-based position within American Express, where you will be responsible for the retention and continuous growth of our existing US Small & Medium Enterprise key client relationships.Key ResponsibilitiesPlanning: Identify accounts that are not utilizing the full terms and benefits of their AXP commercial products and prioritize...

  • Project Manager

    2 weeks ago

    Las Vegas, United States GPAC Full time

    A highly-respected commercial construction company is seeking a Project Manager to join their organization. Focusing on client relationship building they pride themselves on repeat business and developing long lasting relationships with their clients.The company offers a full range of services with expertise in all sectors of the construction industry. Areas...

  • Project Manager

    1 month ago

    Las Vegas, United States Gpac Full time

    A highly-respected commercial construction company is seeking a Project Manager to join their organization. Focusing on client relationship building they pride themselves on repeat business and developing long lasting relationships with their clients.The company offers a full range of services with expertise in all sectors of the construction industry. Areas...

  • Commercial Construction Project Manager

    4 days ago

    Las Vegas, Nevada, United States R&O Construction Full time

    Job DescriptionAbout R&O ConstructionR&O Construction is a leading General Contractor in Commercial Construction, specializing in tilt-up construction, grocery stores, restaurants, and other commercial building projects.Job SummaryWe are seeking an experienced Commercial Construction Superintendent to manage daily operations of our construction project...

  • Portfolio Manager 3

    2 months ago

    Las Vegas, United States Western Alliance Bank Full time

    The Portfolio Manager will work within the newly established Portfolio Risk Management (PRM) Team to manage PRM Credits within the newly established PRM Program. The PRM Program is a uniform and efficient loan portfolio management and monitoring proc Portfolio Manager, Portfolio, Commercial, Manager, Monitoring, Relationship Manager, Banking

  • Project Manager

    3 weeks ago

    Las Vegas, United States Diamond Peak Recruiting Full time

    Job Description:We are seeking an experienced Commercial Construction Project Manager with a strong background in tenant improvement projects. The ideal candidate will be responsible for managing all aspects of construction projects, from pre-construction planning through project completion, ensuring they are delivered on time, within scope, and within...

  • Project Manager

    3 weeks ago

    Las Vegas, United States Diamond Peak Recruiting Full time

    Job Description:We are seeking an experienced Commercial Construction Project Manager with a strong background in tenant improvement projects. The ideal candidate will be responsible for managing all aspects of construction projects, from pre-construction planning through project completion, ensuring they are delivered on time, within scope, and within...

  • Assistant Project Manager

    1 month ago

    Las Vegas, United States Global Roofing Group Full time

    Job DescriptionJob DescriptionJob descriptionJob Title: Assistant Project Manager - Commercial RoofingAbout UsWith a rich 53-year history, Global RSW has established itself as a USA Top 20 leading commercial roofing contractor, specializing in roofing, waterproofing, and wall panels. Our commitment to delivering top-quality building envelope solutions...

  • Market Development Manager, Industrial Piping, Commercial Plumbing,

    2 months ago

    Las Vegas, Nevada, United States Lubrizol Corporation Full time

    Job Title: Demand Creation Territory Manager, Industrial Piping, Commercial Plumbing, & Fire Sprinkler MarketsJob Location: Phoenix, AZJob Type: Full-Time About Lubrizol The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern...

  • Manager, Commercial Finance

    3 months ago

    Las Vegas, United States Light & Wonder Full time

    Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Essential Job Functions:* Prepare and maintain monthly/quarterly financial and forecast reports that provide...

  • Manager, Commercial Finance

    2 months ago

    Las Vegas, United States Light and Wonder, Inc. Full time

    Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary Essential Job Functions: •Prepare and maintain monthly/quarterly financial and forecast reports that provide...

  • Housekeeping Aide- Creative Kids Learning Center, S Torrey Pines Dr

    3 weeks ago

    Las Vegas, Nevada, United States Learning Care Group Full time

    Housekeeping Aide- Creative Kids Learning Center, S Torrey Pines Dr Share by Email Share on LinkedIn Share on Twitter ) Share on Facebook Apply ) Brand: Creative Kids Location: 5125 S Torrey PinesLas Vegas, NV Requisition ID: Date Posted: 8/20/2024 Join a strong community where all we do is care-for the children and families we serve every day, as well as...

  • Commercial Glass and Glazing Project Manager

    3 days ago

    Las Vegas, Nevada, United States Premier One Recruiting Full time

    Job OverviewPremier One Recruiting is seeking a highly skilled and experienced Project Manager to lead our commercial glass and glazing projects from conception to completion.Key ResponsibilitiesProject Planning and ManagementDevelop comprehensive project plans, budgets, and timelines, considering all relevant factors, including manpower, materials,...

  • E-Learning Specialist

    6 days ago

    Las Vegas, United States Wynn Las Vegas Full time

    Job DescriptionJob DescriptionJob DescriptionWynn Las Vegas is seeking a highly skilled, passionate, and analytical e-learning professional who would be responsible for developing and designing learning material, coordinating and reviewing educational content, and incorporating current technology in developing specific eLearning curricula. The E-Learning...

  • E-Learning Specialist

    4 weeks ago

    Las Vegas, United States Wynn Las Vegas Full time

    Job DescriptionJob DescriptionJob DescriptionWynn Las Vegas is seeking a highly skilled, passionate, and analytical e-learning professional who would be responsible for developing and designing learning material, coordinating and reviewing educational content, and incorporating current technology in developing specific eLearning curricula. The E-Learning...