Client Development Manager

2 months ago


Boca Raton, United States HBC Company Inc Full time

What This Position is All About:

A Client Development Manager is essential in driving sales for the company by developing the selling and clienteling abilities of a team of Luxury Sales Stylist. Under the direction of the General Manager or Assistant General Manager of Merchandising, you are expected to create a high performance team by consistently coaching for optimal sales results, maintaining high visibility on the selling floor to oversee and strategize their team's development and success, and connecting with customers to build sustainable client relationships through exceptional service and consistent outreach.

In this role, you are accountable for recruitment, onboarding, training, and additional human resource processes. As growth is demonstrated, your tasks and responsibilities will include:

Who Are You:

  • Ability to work in a fast paced environment where no one day is the same
  • Able to organize an build structural processes
  • Inspire others thought thoughtful leadership
  • Able to strategically come up with solutions based on research and critical thinking
  • Drives positive outcomes through objectives and measures & monitors progress & results successfully.
  • Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions.
You Also Have:
  • 4 year degree preferred.
  • Proficiency in utilizing available technology, Word, Excel etc is required. Must be flexible in scheduling as the business needs require evening weekend and holiday schedules.
  • 3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving result
As The Client Development Manager, You Will:
  • CLIENT DEVELOPMENT
    • Work closely with each Style Advisor to ensure they successfully:
      • Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals
      • Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results
      • Maximize every appointment with a client to address their fashion needs and those of the client's network
      • Inform clients of in-store events to enhance their experience of Saks and increase engagement
      • Diagnose client spend and identify opportunities to increase engagement and wallet share
      • Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking
  • BUSINESS DEVELOPMENT THROUGH TECHNOLOGY
    • Coaching & Developing Style Advisors to:
      • Use technology & data to drive their business and develop a growth mindset
      • Building their personal brand as a fashion authority through proactive marketing and outreach
      • Strategically leveraging social media platform to promote themselves as a fashion influencer and broaden connections beyond client base
      • Using multiple channels of technology to strengthen existing relationships and drive new client acquisition
      • Using ccA+ clienteling tool to stay connected with the client and make targeted recommends based on shopping history and preferences
      • Using technology to deliver 24/7 service
      • Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential
      • Training on the use of ccA+, Salesfloor, and SaksCNCT.
CUSTOMER EXPERIENCE
  • Management leader on the floor to help resolve client issues and support the general running of the selling floor
  • Ensure advisors provide a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed
RECRUITMENT & ONBOARDING
  • Collaborate with Talent Scout team to ensure jobs are filled in order to drive business
    • Creating digital flyers & distributing to store leadership for social media posting
  • Oversee the recruitment of current and potential top sellers in order to achieve year-over-year growth
  • Interview Style Advisor candidates
  • Schedule & interview candidates regularly
  • Respond to candidate inquiries relating to benefits, schedules, perks, culture, etc.
  • Human Resource functions and responsibilities: Scheduling, time keeping, performance management, opening tickets.
    • Partner with the People Solutions Group to resolve escalated employee relations issues and conducts follow up where needed
Your Life and Career at SFA:
  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner-operator
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental)
  • An amazing employee discounts


Thank you for your interest with Saks Fifth Avenue. We look forward to reviewing your application.

Saks Fifth Avenue provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks Fifth Avenue complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Saks Fifth Avenue welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

  • Boca Raton, United States Playwire Full time

    As a Client Strategy Manager will help drive our company's revenue growth by developing and executing strategic initiatives to secure sponsorship opportunities and drive client success. Working closely with the EVP Sales, Partner Success, and other key stakeholders, you will be responsible for crafting compelling go-to-market strategies, developing sales...


  • boca raton, United States Playwire Full time

    As a Client Strategy Manager will help drive our company's revenue growth by developing and executing strategic initiatives to secure sponsorship opportunities and drive client success. Working closely with the EVP Sales, Partner Success, and other key stakeholders, you will be responsible for crafting compelling go-to-market strategies, developing sales...


  • Boca Raton, Florida, United States Blue Team LLC Full time

    Job Summary:We are seeking a highly skilled Commercial Client Relationship Manager to join our team at BlueTeam LLC. As a key member of our organization, you will play a crucial role in establishing and maintaining strong client relationships. This position requires excellent communication and organizational skills, as well as the ability to work effectively...


  • Boca Raton, Florida, United States Insight Global Full time

    Insight Global Overview: Our organization strives to create a welcoming environment where all employees feel valued and respected. We are committed to being an equal opportunity employer, ensuring that everyone has an equal chance to succeed.Role Description: As an Account Executive, you will be responsible for developing relationships with clients, starting...


  • Boca Raton, Florida, United States Fisher Agencies American Income Full time

    Job OverviewFisher Agencies American Income is a leading provider of supplemental insurance solutions, serving the needs of labor unions and working families in New England. Our mission is to protect our clients' interests while promoting personal growth and making a positive impact on their lives.About the RoleWe are seeking a highly motivated Senior Client...


  • Boca Raton, Florida, United States Alex Schaeffer - State Farm Agent Full time

    Job SummaryWe are seeking an experienced Insurance Account Professional to join our team at Alex Schaeffer - State Farm Agent. In this role, you will be responsible for building strong relationships with clients, identifying new business opportunities, and providing expert advice on insurance products.Key ResponsibilitiesDevelop and maintain client...


  • Boca Raton, United States TalentLink Solutions Full time

    We are a boutique wealth management firm, helping our clients achieve financial security, plan for and comfortably retire, and leave the legacy that's important to them. We are service-oriented, and our clients stay with us because of the relationships we build; our goal is to have a lifelong bond with our clients. We have a blended business and always do...


  • Boca Raton, Florida, United States BlueTeam Full time

    Job OverviewThe Client Services Specialist plays a pivotal role in BlueTeam's mission to cultivate and maintain mutually beneficial relationships with clients.Key ResponsibilitiesEstablish and maintain strong client relationships through proactive engagement, ensuring timely updates and addressing concerns throughout the project lifecycle.Collaborate with...


  • Boca Raton, United States Blue Team LLC Full time

    Client Experience Specialist - Private Sector - BlueTeam ***This position is onsite in Boca Raton, FL*** We are... BlueTeam is a U.S. based service provides remediation, reconstruction, and roofing services on a national basis for commercial properties. The Company's core business is providing cleanup and mitigation work for problems such as fire damage,...


  • Boca Raton, Florida, United States Blue Team LLC Full time

    About Us:BlueTeam LLC is a U.S.-based service provider that offers remediation, reconstruction, and roofing services on a national basis for commercial properties. Our core business is providing cleanup and mitigation work for problems such as fire damage, roof leaks, pipe bursts, mold, aging system failures, and post-disaster remediation resulting from...


  • Boca Raton, United States Office Edge Full time

    Company DescriptionBookkeepingOps, located in central Boca Raton, is a growing firm of 7 professionals providing Client Accounting Services & Bookkeeping to small and mid-sized businesses. Through our sister company, Office Edge, we also provide local businesses with boutique meeting space, private offices, receptionist services, and administrative...


  • Boca Raton, United States Office Edge Full time

    Company DescriptionBookkeepingOps, located in central Boca Raton, is a growing firm of 7 professionals providing Client Accounting Services & Bookkeeping to small and mid-sized businesses. Through our sister company, Office Edge, we also provide local businesses with boutique meeting space, private offices, receptionist services, and administrative...


  • Boca Raton, United States Nation Safe Drivers Full time

    Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks! With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart...


  • Boca Raton, United States Nation Safe Drivers Full time

    Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks! With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart...


  • Boca Raton, United States NSD NEWCO Full time

    DescriptionDescription: The Client Relations Representative position is responsible for investigating and resolving complex and sensitive service-related disputes involving customers and clients; analyzing existing programs, policies and services to ensure compliance, retention and overall satisfaction; providing recommendations for improvements in customer...


  • Boca Raton, United States Nation Safe Drivers Full time

    Nation Safe Drivers has been in business for 60 years and offers the rare opportunity to earn ownership stocks! With a stellar reputation as an industry leader in the Automotive Industry and one of the finest places to work in South Florida, we are excited about expanding our team. Our beautiful State-of-the-Art Corporate Headquarters is located in the heart...


  • boca raton, United States Brightpath Associates LLC Full time

    Job DescriptionThe Analytical Development Manager will support the development of analytical methods and programs for analytical development.QualificationsESSENTIALS OF THE JOB:Responsible for developing new or improved analytical development methods and processesLead project teams and direct reportsIndependently design, execute, analyze studies, under the...


  • Boca Raton, United States Brightpath Associates LLC Full time

    Job DescriptionThe Analytical Development Manager will support the development of analytical methods and programs for analytical development.QualificationsESSENTIALS OF THE JOB:Responsible for developing new or improved analytical development methods and processesLead project teams and direct reportsIndependently design, execute, analyze studies, under the...


  • Boca Raton, United States Brightpath Associates LLC Full time

    Job DescriptionThe Analytical Development Manager will support the development of analytical methods and programs for analytical development.QualificationsESSENTIALS OF THE JOB:Responsible for developing new or improved analytical development methods and processesLead project teams and direct reportsIndependently design, execute, analyze studies, under the...


  • boca raton, United States Brightpath Associates LLC Full time

    Job DescriptionThe Analytical Development Manager will support the development of analytical methods and programs for analytical development.QualificationsESSENTIALS OF THE JOB:Responsible for developing new or improved analytical development methods and processesLead project teams and direct reportsIndependently design, execute, analyze studies, under the...