Client Relations Representative

5 months ago

Boca Raton, United States NSD NEWCO Full time
Description

Description:

The Client Relations Representative position is responsible for investigating and resolving complex and
sensitive service-related disputes involving customers and clients; analyzing existing programs, policies
and services to ensure compliance, retention and overall satisfaction; providing recommendations for
improvements in customer service systems, and relations.

Duties and Responsibilities:
•Investigates, analyzes and renders final determinations on complex service-related
disputes involving customers/clients.
•Responsible for maintaining the client relationship for designated accounts, through
rapport building, communication and commitment.
•Serves as an internal liaison and facilitator regarding customer/client billing disputes and
claims.
•Advocates customer/client viewpoints to management on decisions directly affecting
service-related concerns.
•Performs root cause analysis of customer disputes and initiates corrective action with
management to improve customer relations.
•Analyzes and recommends improvements in customer service policies, systems,
programs and services.
•Provides opportunities for client involvement and input on service-related issues and
concerns to demonstrate commitment and responsiveness to customer needs.
•Set customer expectations as regards to responsiveness, feedback and resolution and
deliver on said expectation.
•Provide weekly updates and reports to Client Relations Supervisor.
•Responsible for documenting issues of non-compliance from third-party call centers and
vendors.
•Assist other Client Relations Reps and advise the Client Relationship Manager and others in a
need to know position of ongoing status of negative trends and other issues (via weekly
updates, reports and departmental meetings, and via daily communication)
•Other tasks and duties may be assigned at any time.

Education and Work Experience:
•High School Graduate with a Diploma (minimum)
•Three years of customer service experience and one year of managing the client
relationship.

Knowledge and Skills:
To perform the job successfully, an individual should demonstrate the following competencies to
perform the essential functions of this position.
•Problem solving/analysis, strategic thinking, time management, decision-making,
customer/client focus, organizational skills and strong attention to detail
•Ability to meet deadlines mandatory.
•Exceptional interpersonal and communications skills and ability to cope with a variety of
situations and manage several accounts without difficulty also required.
•Must maintain highest level of Confidentiality at all times.
•Ability to communicate effectively (verbal and written)
•Bi-lingual (French)
•Excellent interpersonal skills
•Proficient computer skills: must have working knowledge of Excel and Word,
•Ability to multi-task & follow up
•Strong attention to detail
•Ability to identify discrepancies and take initiative to research variances and correct
Hours Required: Monday to Friday 8:30AM to 5:00PM or as needed
Physical Demands:
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to talk or hear, sit, use
hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and
occasionally required to stand; walk; climb stairs. The employee must occasionally lift and/or
move up to 20 pounds. Specific vision abilities required by the job include close vision and the
ability to adjust focus.

Work Environment:
Work environment characteristics described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
The usual environment is in a business office with a noise level in the work environment that is
usually moderate.
This position is non-exempt

**NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.

Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Client Relations Liaison

    4 weeks ago

    Boca Raton, Florida, United States Titan Strategy Group Full time

    About UsWe're a dynamic team of innovators at Titan Strategy Group, passionate about delivering exceptional client experiences. Our unique blend of creativity and drive sets us apart in the industry.The RoleAs our Client Relations Liaison, you'll be the key to building lasting relationships with our clients. You'll work closely with our sales outreach team...

  • Client Relations Consultant

    7 days ago

    Boca Raton, United States Cross Country Healthcare Inc Full time

    Client Relations Consultant - Sales Location: United States * Virtual Req #4601 Date: Thursday, November 7, 2024 Cross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex...

  • Client Services/Hospitality Representative

    3 months ago

    Boca Raton, United States CCG Business Solutions, LLC Full time

    Company Description CCG Talent Management is a business solutions company. We provide business consulting and talent placement services. Our team understands the principles of connecting purpose to business and career placement. The Talent Management Division is currently seeking a Client Services/Hospitality Representative. Job Description We are currently...

  • Client Representative

    2 months ago

    Boca Raton, United States Pendulum Staffing Full time

    Client Services/Hospitality Representative (Monday through Friday from 8:30 am - 5:30 pm) Job Responsibilities include reception front desk, answering calls, meeting and greeting visitors, reserving conference rooms, conference room set ups, maintenance of kitchen pantry supplies and ordering catered food services for meetings. Copy/mail room services,...

  • Client Services Representative

    3 weeks ago

    Boca Raton, Florida, United States Management Business Solutions Full time

    Job Summary:Management Business Solutions is seeking a highly organized and detail-oriented Client Services/Hospitality Representative to join our team in Boca Raton. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing daily operations, and ensuring a seamless experience for our clients and...

  • Client Services/Hospitality Representative

    4 weeks ago

    Boca Raton, United States TalentRoss Full time

    At TalentRoss Staffing Company, we connect professionals with rewarding opportunities in Several field. We are dedicated to supporting our clients with top-tier talent and providing our candidates with career-advancing roles.Job Title: Client Services/Hospitality RepresentativeLocation: Boca Raton, FloridaJob Overview:We are seeking a full-time Client...

  • Client Services/Hospitality Representative

    1 week ago

    Boca Raton, United States TalentRoss Full time

    At TalentRoss Staffing Company, we connect professionals with rewarding opportunities in Several field. We are dedicated to supporting our clients with top-tier talent and providing our candidates with career-advancing roles.Job Title: Client Services/Hospitality RepresentativeLocation: Boca Raton, FloridaJob Overview:We are seeking a full-time Client...

  • Client Services/Hospitality Representative

    4 weeks ago

    boca raton, United States TalentRoss Full time

    At TalentRoss Staffing Company, we connect professionals with rewarding opportunities in Several field. We are dedicated to supporting our clients with top-tier talent and providing our candidates with career-advancing roles.Job Title: Client Services/Hospitality RepresentativeLocation: Boca Raton, FloridaJob Overview:We are seeking a full-time Client...

  • Client Services/Hospitality Representative

    2 weeks ago

    boca raton, United States TalentRoss Full time

    At TalentRoss Staffing Company, we connect professionals with rewarding opportunities in Several field. We are dedicated to supporting our clients with top-tier talent and providing our candidates with career-advancing roles.Job Title: Client Services/Hospitality RepresentativeLocation: Boca Raton, FloridaJob Overview:We are seeking a full-time Client...

  • Client Services/Hospitality Representative

    4 weeks ago

    Boca Raton, United States TalentRoss Full time

    At TalentRoss Staffing Company, we connect professionals with rewarding opportunities in Several field. We are dedicated to supporting our clients with top-tier talent and providing our candidates with career-advancing roles. Job Title: Client Services/Hospitality Representative Location: Boca Raton, Florida Job Overview: We are seeking a full-time Client...

  • Bilingual Client Service Representative

    4 weeks ago

    Boca Raton, Florida, United States Vaco Full time

    Job Summary:As a Bilingual Client Service Representative at Vaco, you will be responsible for providing exceptional customer service to clients, third parties, and insurance companies. You will work directly with clients, gathering information and documents, handling incoming calls, and maintaining ongoing relationships. Your strong communication skills,...

  • Client Services/Hospitality Representative

    3 months ago

    Boca Raton, United States Lincoln Search Consultants Inc Full time

    Law firm in Boca Raton is looking full-time Client Services/Hospitality Representative. Job description: Front desk duties answering calls, meeting and greeting visitors, reserving conference rooms, conference room set ups, maintenance of kitchen supplies and ordering catered food services for meetings. Copy/mail room services, large print jobs, assisting...

  • Client Services/Hospitality Representative

    3 weeks ago

    Boca Raton, Florida, United States SourcePro Search, LLC Full time

    Job Summary: We are seeking a highly organized and detail-oriented Client Services/Hospitality Representative to join our team at SourcePro Search, LLC. As a key member of our office staff, you will be responsible for providing exceptional customer service, managing the reception area, and coordinating hospitality services for our clients and guests. Key...

  • Client Service Manager

    3 weeks ago

    Boca Raton, Florida, United States CBIZ Full time

    Job SummaryCBIZ is seeking a skilled Client Service Manager to provide exceptional service delivery to our Select Commercial clients. As a key member of our team, you will be responsible for resolving complex customer service problems, building strong relationships with clients, and representing their interests internally.Key ResponsibilitiesProvide service...

  • Client Liaison

    3 weeks ago

    Boca Raton, Florida, United States Pendulum Staffing Full time

    Job OverviewAs a Client Representative with Pendulum Staffing, you will play a vital role in providing exceptional client services and hospitality in a fast-paced office environment. Key ResponsibilitiesManage the front desk, ensuring a welcoming atmosphere for clients and visitors.Answer and direct phone calls, responding to client inquiries and...

  • Sales and Marketing Representative

    3 weeks ago

    Boca Raton, Florida, United States Hampton Inn Boca Raton Full time

    Job SummaryWe are seeking a highly motivated and organized Sales Coordinator to join our team at Hampton Inn Boca Raton. The successful candidate will be responsible for assisting the Director of Sales in achieving budgeted revenues and expenses, while maximizing profitability related to the sales department.Key ResponsibilitiesAssist the Director of Sales...

  • Customer Service Representative at Sulay Nunez

    4 weeks ago

    Boca Raton, Florida, United States Sulay Nunez Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Sulay Nunez. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide timely and...

  • Outreach and Customer Service Representative

    3 months ago

    Boca Raton, United States Emanate Connections Full time

    Our partners were thrilled with the results we delivered so far and the demand for our fundraising services is greater than ever before. To continue delivering results for our charity partners, we are looking for an Outreach and Customer Service Representative to join our team. Our Entry Level Outreach and Customer Service Representative has one goal in...

  • Client Specialist

    2 months ago

    Boca Raton, United States Talbots Full time

    Job Number: 22842 Position Title: Client Specialist External Description:What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may...

  • Sales Representative

    1 month ago

    boca raton, United States Savio Title Full time

    Company DescriptionSavio Title is an attorney owned and operated Nationwide real estate title agency based in Boca Raton, Florida. Specializing in Real Estate Owned (REO) and Mobile Home Park Closings, Savio Title provides closing services nationwide for lenders, investors, and individuals. As an affiliate company of Manganelli, Leider & Savio, P.A., Savio...