Commercial Client Relationship Manager
6 days ago
We are seeking a highly skilled Commercial Client Relationship Manager to join our team at BlueTeam LLC. As a key member of our organization, you will play a crucial role in establishing and maintaining strong client relationships. This position requires excellent communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.
**About the Role:**
The successful candidate will be responsible for proactively engaging with clients to ensure that they think of BlueTeam as their go-to option for restoration, construction, and roofing needs. You will also actively monitor and communicate potential risks to clients' properties or staff and assist in onboarding new clients.
**Key Responsibilities:**
* Serve as the primary point of contact for clients, ensuring timely updates and addressing concerns throughout the project lifecycle
* Collaborate with internal teams to ensure customer needs and expectations are met, proactively communicating any project changes or issues
* Represent the customer's perspective during internal meetings and decision-making processes
* Create a cadence of touch points to identify quality of services throughout the lifecycle of the project
* Monitor project timelines and milestones, ensuring proactive communication of progress to clients
* Facilitate seamless handoffs between sales, operations, and billing teams, ensuring a unified customer experience
**Requirements:**
* Bachelor's degree in business administration, communications, construction management, or related field
* 3+ years of experience in a customer-facing role, ideally within the construction industry
* Strong proficiency in office software and tools (e.g., Microsoft Office Suite)
* Excellent communication, organizational, and time management skills
* Strong knowledge of commercial construction practices, materials, and methods
* Problem-solving mindset with a proactive approach to identifying and resolving client concerns
* Ability to multitask and prioritize effectively in a fast-paced environment
* Fluent in English, Spanish a plus
**What We Offer:**
* Competitive Salary: $65,000 - $85,000 per year
* Full range of benefits including medical, dental, vision, short-term disability, long-term disability, supplemental life insurance, 401(k) with employer match, and paid time off (PTO)
* Opportunity to work with a dynamic and growing company in the construction industry
* Collaborative and supportive work environment
* Professional development opportunities
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