Call Center Representative

4 weeks ago

Brooklyn, United States TrueCare™ Full time

Company Overview: Empowering Health, Enriching Lives: True Care's Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare - we offer hope, healing, and a brighter tomorrow.

Position Title: Call Center Representative (Must be Bilingual: Spanish)

Reports To: Call Center Supervisor

Job Description: The Call Center Representative is responsible for maintaining excellent communication between our patients, aides, staff and anyone calling True Care's main phone number ensuring that they are directed to the appropriate party and all needs are met. The Call Center Operator is also responsible for managing the highest level of customer service and serving as a liaison for communication between departments within the company.

Responsibilities include:

  • Answer all incoming calls from customers, employees and vendors and taking the appropriate actions for each call; obtaining client information and verifying information
  • Possess a high knowledge of all employees and departments in the company
  • Triage incoming calls, maintain switchboard, knows how to prioritize calls coming in and out
  • Inform management of any call patterns with issues/complaints
  • Maintain a high level of customer service in terms of communication
  • Inform clients by explaining procedures; answering questions; providing information
  • Use company policies and to help resolve customer issues or questions
  • Maintain a high level of confidentiality when dealing with sensitive matters
  • Relay accurate messages to the appropriate parties when necessary
  • Input new data when there is a demographic change reported
  • Document all call information according to standard operating procedures
  • Knowledge of coverage for employees who are out of office to properly assign calls
  • Complete call logs and reports
  • Other duties as assigned
Job requirements:
  • Bilingual in Spanish is required
  • Experience in HHA eXchange a plus
  • Experience in using a switchboard/ triaging calls
  • High School Graduate or equivalent
  • Effective communication skills, experience in a high-volume call center environment preferred
  • Knowledge retention/ Attention to detail
  • Excellent track record of being very organized
  • A positive and upbeat attitude/ friendly and calm demeanor to handle difficult requests


True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

  • Call Center Representative

    3 weeks ago

    Brooklyn, United States NYC 311 Call Center Full time

    NYC311 is the front door to your career with the City of New York. **Overview**: NYC311 is seeking highly motivated and customer-focused individuals to join our award-winning team as Call Center Representatives. As a Call Center Representative, you will be responsible for providing excellent customer service and support to the public. This is an excellent...

  • Call Center Representative

    1 month ago

    Brooklyn, United States NYC SCHOOL BUS UMBRELLA SERVICES Full time

    Job DetailsLevelEntryJob LocationBrooklyn, Norman - Brooklyn, NYPosition TypeFull TimeEducation LevelHigh School/GEDSalary Range$19.00 - $19.00 HourlyTravel PercentageNoneJob ShiftDayJob CategoryCustomer ServiceDescriptionUnder the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound...

  • Call Center Representative

    4 weeks ago

    Brooklyn, United States NYC SCHOOL BUS UMBRELLA SERVICES Full time

    Job DetailsLevelEntryJob LocationBrooklyn, Norman - Brooklyn, NYPosition TypeFull TimeEducation LevelHigh School/GEDSalary Range$19.00 - $19.00 HourlyTravel PercentageNoneJob ShiftDayJob CategoryCustomer ServiceDescriptionUnder the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound...

  • Call Center Representative

    2 months ago

    Brooklyn, United States LaSante Health Center Full time

    **Responsibilities**: - Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them. - Record information accurately into ECW - Provide assistance and information to enhance patient experience. - Serve as a liaison between patients and the health Center, directing calls to appropriate departments as...

  • Call Center Representative HAITIAN CREOLE

    1 month ago

    Brooklyn, United States LaSante Health Center Full time

    LaSante Health Center - LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.Responsibilities:Answer incoming calls courteously and promptly, confirming...

  • Call Center Representative

    2 days ago

    Brooklyn, United States LaSante Health Center Full time

    **Responsibilities**: - Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them. - Provide assistance and information to enhance patient experience. - Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed. - Assist with additional tasks and...

  • Call Center Representative

    3 weeks ago

    Brooklyn, United States BYou Laser Clinic Full time

    If you are friendly and have good communication skills, you're the type of person we want to talk to. Previous experience in customer service, receptionist, data entry, marketing, human resources, would be a great fit. Even though this is not a sales position, prior experience generating calls to close bookings on service offered within the aesthetics world....

  • Call Center Representative

    2 months ago

    Brooklyn, United States True Care Full time

    **Company Overview**:True Care is a licensed Home Care Agency providing outstanding homecare service in the New York Metropolitan area. Our passionate dedication to our clients sets True Care apart. We work with our clients individually to ensure their satisfaction and comfort with the paraprofessionals caring for them. It is our mission to continue to raise...

  • Call Center Representative

    2 months ago

    Brooklyn, United States True Care Full time

    **Company Overview**: Empowering Health, Enriching Lives: True Care’s Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches...

  • Call Center

    4 weeks ago

    Brooklyn, United States Plaza Auto Mall Full time

    **BDC Representative** Join our dynamic automotive team as a BDC Representative. Handle inbound and outbound calls to schedule appointments with warm prospects—no cold calling involved! Experience not necessary. **Key Responsibilities**: - Answer inbound calls and reach out to online prospects. - Schedule appointments for automobile sales. - Use a...

  • Call Center Manager

    1 week ago

    Brooklyn, United States Consumer Priority Services Full time

    **THIS IS AN ONSITE (NOT REMOTE) POSITION BASED IN SHEEPSHEAD BAY, BROOKLYN, NY. PLEASE DO NOT APPLY UNLESS YOU ARE ABLE TO COMMUTE TO SHEEPSHEAD BAY.** **Responsibilities**: - Manage and lead a team of call center representatives - Develop and implement strategies to improve customer service experience - Monitor and analyze call center performance...

  • Call Center Agent

    3 weeks ago

    Brooklyn, United States South Mountain Healthcare & Rehabilitation Center Full time

    We are searching for a polite, professional call center agent to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center agent may handle a high volume of inbound or outbound calls or both and should seek to...

  • Call Center Rep

    3 weeks ago

    Brooklyn, United States CareerBuilder Full time

    Full time Call Center Rep - 1063 A growing healthcare clinic is seeking a call center representative fluent in both English and Haitian Creole to assist patients with various issues, insurance verification, and billing. Responsibilities Include: Assisting patients with inquiries and resolving issues related to their care. Verifying patient insurance...

  • Call Center Customer Service Representative

    4 weeks ago

    Brooklyn, United States Liberty Home Guard Full time

    **Responsibilities**: - Assist customers and coordinate repairs to various home systems and appliances. - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Keep records of customer interactions, process customer accounts, and file documents - Follow communication procedures,...

  • Call Center Customer Service Representative

    4 days ago

    Brooklyn, United States ITTrail Blazers Full time

    Hello I have an exciting opportunity with one of our clients that matches your skillset. If you are available and interested, please contact me at your earliest convenience. This opportunity will move quickly, so please reply as soon as possible. **Job title** - Information Clerk **Location** - Brooklyn, NY (Onsite) **Pay Rate: $19/HR on W2** **Job...

  • Patient Call Center Agent

    2 weeks ago

    Brooklyn, United States Tru Medical Management Full time

    Patient Call Center Agent Job Responsibilities and Duties: - Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues - Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued - Utilizing EMR system for patient demographic updates, prescription requests, and...

  • Patient Call Center Agent

    3 weeks ago

    Brooklyn, United States Tru Medical Management Full time

    **Benefits**: - 401(k) - Paid time off - Training & development Patient Call Center Agent Job Responsibilities and Duties: - Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues - Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued - Utilizing EMR...

  • Patient Call Center Agent

    2 weeks ago

    Brooklyn, United States Tru Medical Management Full time

    Benefits: 401(k) Paid time off Training & development Patient Call Center Agent Job Responsibilities and Duties: · Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues · Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued · Utilizing EMR system for...

  • Call Center Receptionist

    2 weeks ago

    Brooklyn, United States Optum Full time

    **Opportunities with Optum in the Tri-State region** (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey, and Connecticut. Work with state-of-the-art technology and brilliant...

  • Patient Care Representative

    2 weeks ago

    Brooklyn, United States Betances Health Center Full time

    **JOB DESCRIPTION** **Functional Title: PATIENT CARE REPRESENTATIVE** Under the supervision of the Patient Care Representative Supervisor, the Patient Care Representative will be responsible for the following: **PRINCIPAL DUTIES AND RESPONSIBILITIES**: - Verify patient Insurance; - Schedule patient appointments; - Confirm appointments by phone; -...