Call Center Representative

2 weeks ago

Brooklyn, United States True Care Full time

**Company Overview**: Empowering Health, Enriching Lives: True Care’s Enduring Mission

At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.

Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.

We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare.

Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.

At True Care, we don't just offer home healthcare - we offer hope, healing, and a brighter tomorrow.

**Position Title**:Call Center Representative **(Must be Bilingual: Spanish)**

**Reports To**: Call Center Supervisor

The Call Center Representative is responsible for maintaining excellent communication between our patients, aides, staff and anyone calling True Care’s main phone number ensuring that they are directed to the appropriate party and all needs are met. The Call Center Operator is also responsible for managing the highest level of customer service and serving as a liaison for communication between departments within the company.

**Responsibilities include**:

- Answer all incoming calls from customers, employees and vendors and taking the appropriate actions for each call; obtaining client information and verifying information
- Possess a high knowledge of all employees and departments in the company
- Triage incoming calls, maintain switchboard, knows how to prioritize calls coming in and out
- Inform management of any call patterns with issues/complaints
- Maintain a high level of customer service in terms of communication
- Inform clients by explaining procedures; answering questions; providing information
- Use company policies and to help resolve customer issues or questions
- Maintain a high level of confidentiality when dealing with sensitive matters
- Relay accurate messages to the appropriate parties when necessary
- Input new data when there is a demographic change reported
- Document all call information according to standard operating procedures
- Knowledge of coverage for employees who are out of office to properly assign calls
- Complete call logs and reports
- Other duties as assigned

**Job requirements**:

- **Bilingual in Spanish is required**:

- **Experience in HHA eXchange a plus**:

- **Experience in using a switchboard/ triaging calls**:

- High School Graduate or equivalent
- Effective communication skills, experience in a high-volume call center environment preferred
- Knowledge retention/ Attention to detail
- Excellent track record of being very organized
- A positive and upbeat attitude/ friendly and calm demeanor to handle difficult requests

True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.

  • Call Center Representative

    6 days ago

    Brooklyn, United States NYC SCHOOL BUS UMBRELLA SERVICES Full time

    Job DetailsLevelEntryJob LocationBrooklyn, Norman - Brooklyn, NYPosition TypeFull TimeEducation LevelHigh School/GEDSalary Range$19.00 - $19.00 HourlyTravel PercentageNoneJob ShiftDayJob CategoryCustomer ServiceDescriptionUnder the supervision of the Customer Service Manager, the Call Center Representative is primarily responsible for inbound and outbound...

  • Call Center Manager

    3 days ago

    Brooklyn, United States Consumer Priority Services Full time

    **THIS IS AN ONSITE (NOT REMOTE) POSITION BASED IN SHEEPSHEAD BAY, BROOKLYN, NY. PLEASE DO NOT APPLY UNLESS YOU ARE ABLE TO COMMUTE TO SHEEPSHEAD BAY.** **Responsibilities**: - Manage and lead a team of call center representatives - Develop and implement strategies to improve customer service experience - Monitor and analyze call center performance...

  • Patient Call Center Agent

    1 month ago

    Brooklyn, United States Tru Medical Management Full time

    Patient Call Center Agent Job Responsibilities and Duties: - Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues - Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued - Utilizing EMR system for patient demographic updates, prescription requests, and...

  • Patient Care Representative

    1 month ago

    Brooklyn, United States Betances Health Center Full time

    **JOB DESCRIPTION** **Functional Title: PATIENT CARE REPRESENTATIVE** Under the supervision of the Patient Care Representative Supervisor, the Patient Care Representative will be responsible for the following: **PRINCIPAL DUTIES AND RESPONSIBILITIES**: - Verify patient Insurance; - Schedule patient appointments; - Confirm appointments by phone; -...

  • Call Center Representative

    4 days ago

    Brooklyn, United States REAL SOLUTION PARTNERS Full time

    **About us** We are professional, agile and professional. Our work environment includes: - Modern office setting - Food provided - Food provided - Modern office setting - Work-from-home days **About Us** - A fast-growing international company with offices in Lviv (UA) and New York (USA) specializes in back-office operations and customer support for some...

  • Center Manager European Wax Center

    10 hours ago

    Brooklyn, United States European Wax Center Full time

    **LOVE TO HELP OTHERS LOOK AND FEEL FAB? JOIN OUR TEAM!** Now hiring for management positions in our Brooklyn locations! Turn your passion into a rewarding role with European Wax Center — the world’s leading experts in comfortable and healthy body waxing! We’re in the business of Revealing Beautiful Skin®, and with your help, we’ll give guests a...

  • Center Manager European Wax Center

    5 days ago

    Brooklyn, United States European Wax Center Full time

    **LOVE TO HELP OTHERS LOOK AND FEEL FAB? JOIN OUR TEAM!** Now hiring for management positions in our Brooklyn locations! Turn your passion into a rewarding role with European Wax Center — the world’s leading experts in comfortable and healthy body waxing! We’re in the business of Revealing Beautiful Skin®, and with your help, we’ll give guests a...

  • Medical Call Center Lead Nurture Specialist

    10 hours ago

    Brooklyn, United States ALLCARE PT Full time

    We Are Hiring and Training Front Desk in House Sales Reps to Manage Our Brooklyn in Bound Call Center. Here's what we are looking for to see if it fits you.... We Are a Unique Physical Therapy Consulting Company With Offices In Brooklyn and Miami And Our Brand Has Established Itself As The Only Non-Surgical Pain Elimination Specialists In Brooklyn This is...

  • Collection Representative

    4 days ago

    Brooklyn, United States Prutech Solutions Full time

    Role: Collection Representative Location: 29 Gallatin Pl, Brooklyn, NY 11201 Duration: 5+ Years In a Call Center environment, the collections representative is responsible for collecting unpaid Notices of Violations. Responsibilities: Collection calls with diligent follow-up skills Notifying customers of delinquent status and utilizing established...

  • Collection Representative

    4 days ago

    Brooklyn, United States PruTech Solutions Inc Full time

    Role: Collection Representative Location: 29 Gallatin Pl, Brooklyn, NY 11201 Duration: 5+ Years In a Call Center environment, the collections representative is responsible for collecting unpaid Notices of Violations. Responsibilities: Collection calls with diligent follow-up skills Notifying customers of delinquent status and utilizing established...

  • Front Desk Representative

    6 days ago

    Brooklyn, United States Crunch Fitness Full time

    Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes...

  • Customer Service Representative

    3 days ago

    Brooklyn, United States prutech solutions Full time

    **Role: Collection Representative** **Duration: 5 + 7 Years Long Term Contract** **Location: Brooklyn NY 11201** Interview: 3 Rounds of Interview (2nd Round of interview In-person Interview) In a Call Center environment, the collections representative is responsible for collecting on unpaid TAB Notices of Violations. **Responsibilities**: - Collection...

  • Bdc Representative

    2 weeks ago

    Brooklyn, United States Toyota of Bay Ridge Brooklyn Full time

    Toyota of Bay Ridge Brooklyn is in need of experienced Business Development Center Representatives. We are committed to continued growth across all levels of our business. To achieve that growth, we need talented, highly motivated professionals, who love a challenge and can hit the ground running in our fast pace environment. Please have call center or...

  • Collection Representative

    4 days ago

    Brooklyn, NY, United States PruTech Solutions Inc Full time

    Role: Collection Representative Location: 29 Gallatin Pl, Brooklyn, NY 11201 Duration: 5+ Years In a Call Center environment, the collections representative is responsible for collecting unpaid Notices of Violations. Responsibilities: Collection calls with diligent follow-up skills Notifying customers of delinquent status and utilizing established solutions...

  • Patient Representative

    4 weeks ago

    Brooklyn, United States Anchor Health Home Care Full time

    Anchor Home Health Care is seeking a dedicated and experienced UAS Assessment Registered Nurse to join our team. As a vital member of our organization, you will conduct comprehensive in-house assessments for our clients, ensuring they receive the highest quality care. We are seeking a talented and motivated Bilingual Patient Development Representative to...

  • Customer Service Representative

    2 days ago

    Brooklyn, United States Daltile Full time $20 - $24

    Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions. Primary Objective To ensure effective and...

  • Customer Service Representative

    31 minutes ago

    Brooklyn, United States Daltile Full time

    Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions. Primary Objective:To ensure effective and...

  • Childcare - On-Call

    7 days ago

    Brooklyn, United States Crunch Fitness Corporate Full time

    Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment.  Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and...

  • Service Experience Representative

    6 days ago

    Brooklyn, United States Preferred Homecare of NY Corporate Full time

    Service Experience Representative - Home Care - Brooklyn, NY   Preferred Home Care of New York, a fully licensed Home Care Agency serving the NY Metropolitan area including Nassau, Suffolk and Westchester counties, is seeking an experienced, Service Experience Representative for our Brooklyn Office who is team player, customer service driven professional,...

  • Program Manager, Wellness

    1 month ago

    Brooklyn, United States Bedford Stuyvesant Family Health Center Full time

    The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved...