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Call Center Customer Service Representative

3 months ago

Brooklyn, United States ITTrail Blazers Full time

Hello

I have an exciting opportunity with one of our clients that matches your skillset. If you are available and interested, please contact me at your earliest convenience. This opportunity will move quickly, so please reply as soon as possible.

**Job title** - Information Clerk

**Location** - Brooklyn, NY (Onsite)

**Pay Rate: $19/HR on W2**

**Job Summary/ Essential Job Functions**:
Reporting to the HCV Application Hotline Supervisor, the Information Clerks’ responsibilities will include, but are not limited to, the following:

- Take hotline phone calls and provide accurate answers to queries and concerns.
- Engage in active listening with callers, confirming or clarifying information and de-escalate situations involving dissatisfied customers by offering patient assistance and support.
- Follow communication scripts when handling different topics.
- Manage large amounts of inbound calls in a timely manner.
- Perform data entry to maintain records/requests.
- Utilize software, databases, and tools appropriately.
- Meet call center metrics and targets while providing excellent consistent customer service.
- Adhere to all policies and procedures.
- Report system issues to IT.
- Perform other related tasks as assigned

**Job Type**: Contract

Pay: $19.00 per hour

Expected hours: 35 per week

Weekly day range:

- Monday to Friday

Work setting:

- Call center
- In-person

**Education**:

- High school or equivalent (required)

**Experience**:

- Call handling: 5 years (required)
- Customer service: 5 years (required)
- Data entry: 5 years (required)

Ability to Relocate:

- Brooklyn, NY 11238: Relocate before starting work (required)

Work Location: In person